Senior IT Support Engineer

carta; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Carta’s IT team seeks a Sr. IT Support Engineer to own complex incidents, mentor junior engineers, and partner with Security, People, Finance and the executive team.

You’ll resolve issues across our SaaS and identity stack (Okta, Google Workspace, Slack, Zoom, MDM, hardware), drive Day 1 onboarding and support, and help scale IT as the company grows. Ideal candidates map enterprise IT best practices to a fast-moving startup environment and use AI-assisted workflows to accelerate resolutions.

Qualifications

• Deep hands-on experience with SaaS and identity stacks at scale.
• Strong customer-facing incident management and enterprise IT practices.
• Ability to mentor junior engineers and lead by influence.

Responsibilities

• Own complex IT incidents and drive timely resolutions.
• Lead Day 1 onboarding and executive support programs.
• Partner with Security, People, Finance and ELT on IT strategy and compliance.
• Develop automation and runbooks to scale IT operations.
• Mentor E2/E3 engineers and raise team standards.

Skills

Customer empathy

Leadership

Mentoring

Problem solving

Tools

Okta

Jamf

Intune

Atlassian/Jira

Slack

Zoom

Google Workspace

Microsoft 365

Box

1Password

DocuSign

Job description

The Company You’ll Join

Carta connects founders, investors, and limited partners through world-class software, purpose-built for everyone in venture capital, private equity and private credit. Trusted by 65,000+ companies in 160+ countries, Carta’s platform of software and services lays the groundwork so you can build, invest, and scale with confidence.

Carta’s Fund Administration platform supports 9,000+ funds and SPVs, representing nearly $185B in assets under management, with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune, Forbes, Fast Company, Inc. and Great Places to Work, Carta is shaping the future of private market infrastructure.

Together, Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions don’t work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Carta’s software for the Office of the Fund CFO does just that - it’s a new category of software to make private markets look more like public markets - a connected ERP for private capital.

For more information about our offices and culture, check out our Carta careers page.

The Team You’ll Work With

You will join Corporate IT, the team responsible for the experience of working at Carta. Our IT Support Engineers are the human face of IT. As a Sr. IT Support Engineer, you lead complex initiatives, serve as the team’s escalation point in your workstream, and mentor E2/E3 engineers. You partner directly with Security, People, Finance, and the executive team.

The Problems You’ll Solve

Own the User Experience: You resolve complex issues across our SaaS and identity stack (Okta, Google Workspace, Slack, Zoom, MDM, hardware) and represent IT in high-stakes moments: executive support, terminations, sensitive offboardings.

Drive Operational Programs: You own a major operational program like Day 1 onboarding, executive support, or M&A integration support. These are the programs that determine whether IT scales with the company.

Eliminate Failure Patterns: You identify recurring issues, automation candidates, and process gaps. You partner with Automation Engineers to ship durable fixes instead of running the same playbook every quarter.

Multiply the Team: You serve as an escalation point and mentor for E2/E3 engineers, set the bar for customer interactions and operational discipline, and build automations that help the team beyond your direct reach.

Partner Across the Business: You work closely with Security on access reviews and incident response, with People on the employee lifecycle, and with Finance and ELT on executive support and compliance.

About You

The Domain: You have deep hands-on experience across the SaaS and identity stack at scale: Okta, Jamf, Intune, Atlassian (Jira), Slack, Zoom, Google Workspace, Microsoft 365, Box, 1Password, and DocuSign. You are proficient in conference-room AV (Crestron, Q-SYS, LogiSync, Zoom Rooms) and physical access systems (Cisco Meraki cameras, Brivo). You understand identity and the security implications of access changes.

Customer Instinct: You are calm under pressure, empathetic with frustrated users, and professional in high-stakes situations. You turn bad experiences into trust.

Operational Discipline: You document your work. You follow change management. You do not make unilateral changes to security or identity settings. You verify before you close a ticket.

Leadership: You lead through influence, not authority. You coach junior teammates, share knowledge proactively, and raise the team’s bar through how you work.

Modern Tooling: You use modern tooling and AI including Claude as a routine part of your work. You use AI assisted workflows to draft runbooks, debug issues, and accelerate resolutions spending more of your time on high-leverage, unconventional problems that automation can’t solve. You build automations that help your projects and the teammates you mentor. You treat AI and automation as a default, not an afterthought.

Experience: <