Senior IT Support Analyst I

Rocket Lab Corporation; Middle River (MD); On-site; USD 82,000 - 103,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

Paid Vacation

Sick Leave & Holidays

401(k) with match

Equity options

Onsite snacks

Job summary

Rocket Lab Corporation is seeking a Senior IT Support Analyst I for our Middle River, MD site. The role provides on-site IT infrastructure support—clients, servers, network—while collaborating with Infrastructure and Launch teams.

You will own projects end-to-end and help maintain critical systems for mission operations. Requirements include 5+ years in IT support or similar, STEM background, and experience with ITIL processes, AD, scripting, and monitoring.

Qualifications

• STEM degree or equivalent technical background.
• Familiarity with ITIL processes and formal Change/Incident/Problem/Configuration management.
• Experience across Windows/Linux desktop/server OS, networking, scripting, AD/GP, monitoring.

Responsibilities

• Provide day-to-day IT services and on-site support to Rocket Lab staff.
• Track and update incidents, requests, changes, and projects; document actions.
• Diagnose and resolve complex IT issues; create/runbooks as needed.
• Support Launch and Mission Operations during launches.
• Own on-site IT infrastructure including clients, servers, and network.
• Lead medium-to-large IT projects end-to-end with cross-team collaboration.

Skills

ITIL

Active Directory

PowerShell

Python

Networking

Education

STEM degree or equivalent technical background

Tools

Azure

AWS

O365

Terraform

Ansible

Job description

Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity’s reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us.

SENIOR IT SUPPORT ANALYST I

As a Senior IT Support Analyst I based onsite at Rocket Lab’s Middle River, MD office , you will work closely with the IT Client Services Lead, and multiple IT teams, including Infrastructure and Launch, in a fast-paced and dynamic environment. You will be the senior on-site support person for the staff at this location . You will support on-site IT infrastructure – clients, servers and network – as well as for the staff and Launch Engineers/Technicians.This position will suit someone who is seeking autonomy and ownership over their own facility, while having the support of the wider IT team to collaborate on technical solutions.A natural curiosity, strong engineering judgement and a drive to continuously learn are essential.This is an opportunity to keep critical systems running for real space technology programs and contribute to missions that are literally reaching for the stars.

WHAT YOU WILL DO

• Service Delivery & Support:
  • Carry out the day-to-day functions required to provide the efficient delivery of IT services to Rocket Lab
  • Track and update support desk Incident, Request, Problem, Change and Project tickets, along with related documentation
  • Diagnose and resolve complex IT issues independently when no runbook exists – then build one
  • Provide instruction, guidance, technical support and documentation to teams across the site
  • Provide support to Launch and Mission Operations during launch periods
  • Occasional domestic and international travel may be required
  • This position may require flexibility to work various shifts, including evenings, weekends, and participation in an on-call rotation as needed
• Site Ownership & Stakeholder Engagement:
  • Take ownership of on-site IT infrastructure, including clients, servers and network
  • Build strong relationships across site leadership, engineering and technician teams
  • Be the recognized subject matter expert for IT
  • Own medium to complex IT projects end-to-end and collaborate with the wider IT team on technical solutions

YOU’LL BRING THESE QUALIFICATIONS

• 5+ years' experience in IT support, systems or infrastructure roles, with a STEM degree or equivalent technical background, including demonstrable time operating with limited onsite supervision
• Working knowledge of a service delivery framework such as ITIL, and practical experience with formal Change, Incident, Problem and Configuration management
• Experience across most, and deep capability in at least three, of the following:
  • Windows and Linux desktop and server operating systems (including imaging, ongoing maintenance, patching, troubleshooting)
  • PC and server hardware (including build, repair, upgrade and component-level diagnosis)
  • Networking (switching, VLANs, routing basics, TCP/IP, DNS, DHCP, wireless, PoE, structured cabling and fiber) and troubleshooting
  • Scripting and automation (e.g. PowerShell, Python, Bash)
  • Active Directory and Group Policy
  • Monitoring, alerting and observability platforms
• Experience owning a medium to complex, end-to-end IT project across all phases – from initial requirements gathering and planning through implementation, testing, stakeholder coordination and ongoing operational support
• Familiarity with common AI platforms and the ability to write effective prompts, evaluate AI-generated outputs, and identify opportunities to leverage AI to improve service delivery and operational efficiency
• Excellent problem-solving and analytical skills, with the ability to see the big picture and make connections
• Ability to communicate and present complex and technical concepts and ideas to a general audience

THESE QUALIFICATIONS WOULD BE NICE TO HAVE

• Certifications in ITIL, CompTIA (A+/Network+/Security+), Microsoft, or a network vendor certification
• Cloud-based technologies (Azure, AWS, O365)
• Virtualization technologies and public/private cloud environments Infrastructure as a Service (IaaS) and Infrastructure as Code (IaC) tools such as Ansible and Terraform
• Industrial/OT environments
• Video surveillance and NVR platforms, media streaming, and radio/voice comms systems
• Telemetry, time-series or test data pipelines and storage
• Security and compliance frameworks such as NIST 800-171, CMMC or ISO 27001
• Experience in fast-paced, high-tech industries such as semiconductors or aerospace, supporting engineers, labs, manufacturing, and critical operations such as mission control, launch and test ops

This position may require prolonged periods of sitting, standing, walking, computer work, and occasional exposure to moderate levels of noise, dust, and fumes in production areas.

Level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one component of our total rewards package at Rocket Lab. Employees may also receive company equity and access to a robust benefits package including:

• top tier medical HMO
• PPO
• a 100% company-sponsored medical HSA plan option
• dental and vision coverage
• 3 weeks paid vacation
• 5 days sick leave per year
• 11 paid holidays per year
• flexible spending
• dependent care savings accounts
• paid parental leave
• disability insurance
• life insurance
• 401(k) retirement plan with company match

Other perks include:

• discounted employee stock purchase program
• free snacks/drinks onsite

Eligibility for benefits may vary based on employment status, please check with your recruiter for a comprehensive list of the benefits available for this role. Benefit programs are subject to change at the company’s discretion.

Base Pay Range (MD Only)

$82,400 - $103,000 USD

WHAT TO EXPECT

We’re on a mission to unlock the potential of space to improve life on Earth, but that’s not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work, and out-pace. We pride ourselves on having each other’s backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way.

FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY:

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here .

Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Johnson at [e-mail]. This dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY:

For security reasons, background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations.

Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union, or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Rocket Lab Corporation’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in U.S. military, ground, naval or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.