Senior IT Service Desk Supervisor — Enterprise Ops

US Offices, Boards and Divisions

Washington (District of Columbia)

On-site

USD 120,000 - 150,000

Full time

5 days ago

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Job summary

US Offices, Boards and Divisions is seeking a Supervisory IT Specialist (Service Desk Supervisor) at GS-2210-14 under Direct-Hire Authority (DHA) to lead enterprise IT customer support operations and guide incident resolution across Tier 1 and 2 support. The role requires coordinating across multiple teams, enforcing cybersecurity requirements, and providing strategic technical guidance to leadership.

Applicants should demonstrate experience in large-scale IT service delivery and governance

Qualifications

Leading or supervising enterprise IT customer support operations.
Resolving complex technical issues involving user systems, endpoint devices, applications, or network environments.
Applying IT service management principles and tools to manage incidents, requests, problems, assets, and service improvements.
Integrating cybersecurity requirements into customer support operations, including secure configuration standards, endpoint protection, vulnerability mitigation, and incident escalation.
Coordinating technical activities across multiple teams, contractors, vendors, and cybersecurity personnel to address service delivery challenges.
Providing authoritative technical guidance and recommendations on customer support operations, endpoint management, IT policies, and emerging technologies to leadership and stakeholders.