Senior IT Service Delivery Lead - Enterprise Support

ADP, Inc.; Houston (TX); On-site; USD 70,000 - 75,000; Full time

Job summary

Heath Consultants Incorporated is seeking a Senior IT Service Delivery Support Specialist in Houston, TX. The role focuses on advanced system administration, Tier 2/3 support, and ITSM initiatives within Microsoft 365, Intune, Jamf, and Meraki environments.

The ideal candidate will manage user accounts, licensing, SharePoint sites, and escalated service desk issues while improving IT service quality and documenting processes for the team. Local interview involvement is required.

Qualifications

• Bachelor’s degree in Information Technology or related field or equivalent work experience.
• ITIL Foundation certification strongly preferred.
• A+, Network+ and Microsoft certifications are a plus.

Responsibilities

• Respond to and resolve Tier 2 service desk tickets, including escalated incidents and service requests.
• Troubleshoot issues across Windows, macOS, and mobile platforms.
• Collaborate with Tier 1 and Tier 3 teams to resolve complex technical problems.
• Document solutions and update the internal knowledge base.
• Monitor system health and performance, and produce reports on KPIs.
• Provide training and mentorship to junior staff and service desk agents.

Skills

System Administration

Active Directory

Microsoft 365

Intune

Jamf

Meraki

Troubleshooting

Education

Bachelor’s degree in Information Technology or related field

ITIL Foundation certification

A+, Network+

Microsoft certifications

Tools

Freshservice

ServiceNow

Jira

Microsoft 365 Admin Center

Job description

Heath Consultants Incorporated is seeking a Senior IT Service Delivery Support Specialist in Houston, TX. The role focuses on advanced system administration, Tier 2/3 support, and ITSM initiatives within Microsoft 365, Intune, Jamf, and Meraki environments.

The ideal candidate will manage user accounts, licensing, SharePoint sites, and escalated service desk issues while improving IT service quality and documenting processes for the team. Local interview involvement is required.