Senior IT Project Manager Enterprise & Call Center Projects

Rose International; Lansing (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

Rose International is seeking an experienced Project Manager for enterprise IT initiatives in Lansing, MI. The role emphasizes PMI-based practices, leadership, and clear communication to oversee complex programs.

Responsibilities include defining scope, schedule, resources, and cost; managing risks and issues; using Clarity/Azure DevOps; and coordinating with IT teams and stakeholders at all levels. Associate's Degree required.

Qualifications

• Must have Associate's Degree.
• Experience with enterprise IT initiatives and PMI-based project management methodologies.
• Familiarity with project/portfolio management tools (e.g., Clarity, MS Project).
• Agile experience preferred; strong leadership and communication are essential.

Responsibilities

• Provide enterprise program/project management to ensure initiatives are completed on time, within budget, and within scope.
• Understand IT infrastructure and standard processes related to IT infrastructure.
• Define scope, duration, resources, and costs; plan actions to meet objectives.
• Manage scheduling, tracking, issues, risks, changes, and status reporting.
• Use Clarity and Azure DevOps across projects; coordinate with IT teams and stakeholders.
• Lead and supervise project teams; maintain initiative quality, productivity, and consistency.

Skills

Enterprise IT initiatives

PMI-based methodology

Project & Portfolio management tools

Agile experience

Leadership & communication

Clear written & verbal communication

Education

Associate's Degree

Job description

• Project management experience with Enterprise IT Initiatives: 5 years
• Prior client equivalent Project Management Methodology based on PMI: 5 years
• Project and Portfolio management System e.g. Clarity, Microsoft Project: 5 years
• Agile experience: 3 years
• Strong Leadership and communication skills: 10 years
• Clear and concise written and verbal communication is crucial to success and productivity in this role

Required Education

• Associate's Degree

Preferred Certification

• ITIL Certification
• PMP Certification

Required Skills/ Experience

• Project management experience with Enterprise IT Initiatives: 5 years
• Prior client equivalent Project Management Methodology based on PMI: 5 years
• Project and Portfolio management System e.g. Clarity, Microsoft Project: 5 years
• Agile experience: 3 years
• Strong Leadership and communication skills: 10 years
• Clear and concise written and verbal communication is crucial to success and productivity in this role

ABOUT THE ROLE:

Projects/programs are primarily complex enterprise initiatives related to IT implementation and maintenance of Call Center solutions. Experienced Project Manager for managing multiple complex IT Enterprise Projects with strong communication skills to work at all levels of organization. Follows project management industry practices based on PMI.

Essential Duties/ Responsiblities

• Provide Enterprise program/project management for project activities to ensure that the program/project is completed on time, within budget and within scope
• Thorough understanding of IT Infrastructure Technology and a good understanding of industry standard processes related to IT Infrastructure
• Define program/project scope, duration, resources and cost, as well as the best course of action/approach to attain the project objectives
• Provide project management for project scheduling, tracking, issue management, risk management, change management, and status reporting
• Utilize the State’s Project Portfolio Management (PPM) tool (Clarity and Azure DevOps) on all projects
• Plans and coordinates work with teams. Designs and implements project plans. Generally, work with other IT managers and IT technical teams. Relies on experience and judgment to plan and accomplish goals
• Relies on experience and judgment to plan and accomplish goals. A significant degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment
• Self-directed and independent. Responsible for the coordination and completion of projects. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Prepares reports for upper management regarding status of project
• Creates a structure and organization for the management of a complex environment with emphasis on quality, productivity, and consistency. Directs corrective actions in any area where performance falls below objectives
• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

About Rose

• Founded in 1993
• Office Locations Across the U.S.
• 150+ Clients: Corporations and Government Agencies
• Employee Oriented Company
• Challenging Assignments Across the U.S.
• Continuous Professional Development

EMPLOYEE COMMENTS

• We want you to work with us, but don't take our word for it. Take a look at this sampling of employee comments. They speak for themselves.