Senior IT Project Manager - Clinical Systems & Workflow (Local / Hybrid)

Vanderbilt Health; New York (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

The Senior IT Project Manager at Vanderbilt Health will lead complex healthcare technology initiatives across Systems Intelligence Solutions and HDR teams, overseeing timelines, resources, risks, and cross-functional coordination.

The ideal candidate will have Epic experience and a deep understanding of clinical workflows, actively engaging with clinical, operational, technical, and analytical teams to translate needs into actionable solutions.

Qualifications

• Experience with Epic and Epic-supported clinical workflows.
• Experience supporting healthcare clinical and/or operational workflows.
• Strong communication and facilitation skills with clinical, operational, technical, and leadership audiences.
• Ability to develop workflow diagrams, process maps, requirements, and structured documentation.
• Strong organizational and documentation skills, attention to detail, and ability to manage multiple concurrent priorities.

Responsibilities

• Lead all phases of complex clinical and healthcare technology initiatives, ensuring alignment with organizational priorities.
• Develop and manage project plans, timelines, dependencies, risks, issues, decisions, and deliverables.
• Build an understanding of clinical and operational workflows to identify root problems and inform project decisions.
• Map current and future-state workflows, identify gaps and dependencies, and translate findings into actionable requirements.
• Facilitate working sessions with clinical, operational, technical, and analytical stakeholders to define scope, refine requirements, and validate use cases.
• Develop test scenarios, acceptance criteria, and validation workflows and coordinate end-to-end testing, UAT, and issue resolution.
• Partner across clinical, operational, application, data, and analytical teams to ensure stakeholders are engaged throughout the project lifecycle.
• Provide clear, concise project documentation, status reporting, decision tracking, and stakeholder communication.
• Identify opportunities to improve workflows, project execution, and cross-team collaboration.
• Proactively identify areas requiring additional investigation and drive issues through resolution.

Skills

Epic experience

Healthcare workflows

Communication & facilitation

Requirements gathering

Documentation & process maps

Education

Bachelor’s degree

Tools

Epic

Job description

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world‑class care to the people of the Mid‑South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization: HealthIT Systems Intelligence Solutions

Job Summary

The Senior IT Project Manager will lead complex healthcare technology initiatives across the Systems Intelligence Solutions and Health Data Repository (HDR) teams (VUMCs Custom Developed Tool that houses our full electronic health record). This role is responsible for managing project timelines, resources, deliverables, risks, and cross‑functional coordination across multiple large projects and enhancements. This position requires more than traditional project management. The ideal candidate will have experience working with clinical systems, Epic, and healthcare operational workflows and will actively engage in understanding how work is performed today. The Project Manager will partner with clinical, operational, technical, and analytical teams to evaluate workflows, identify gaps and dependencies, clarify requirements, and ensure solutions align with operational needs. The successful candidate will be comfortable asking detailed questions, mapping current and future‑state workflows, developing meaningful testing scenarios, and helping teams move from loosely defined problems to clear, actionable solutions.

Key Responsibilities

Lead all phases of complex clinical and healthcare technology initiatives, ensuring alignment with organizational priorities. Develop and manage project plans, timelines, dependencies, risks, issues, decisions, and deliverables. Build a strong understanding of clinical and operational workflows to identify root problems and inform project decisions. Map current and future‑state workflows, identify gaps and dependencies, and translate findings into actionable requirements. Facilitate working sessions with clinical, operational, technical, and analytical stakeholders to define scope, refine requirements, and validate use cases. Develop test scenarios, acceptance criteria, and validation workflows and coordinate end‑to‑end testing, UAT, and issue resolution. Partner across clinical, operational, application, data, and analytical teams to ensure the appropriate stakeholders are engaged throughout the project lifecycle. Provide clear, concise project documentation, status reporting, decision tracking, and stakeholder communication. Identify opportunities to improve workflows, project execution, and cross‑team collaboration. Proactively identify areas requiring additional investigation and drive issues through resolution.

Requirements

• Bachelor’s degree.
• Experience working with Epic and Epic‑supported clinical workflows.
• Experience supporting healthcare clinical and/or operational workflows.
• Demonstrated ability to understand complex workflows, ask effective questions, identify gaps, and translate findings into clear requirements.
• Experience managing complex healthcare technology or clinical systems projects involving multiple teams and stakeholder groups.
• Experience developing or coordinating project plans, test plans, UAT, workflow validation, and implementation activities.
• Strong communication and facilitation skills with clinical, operational, technical, and leadership audiences.
• Ability to develop workflow diagrams, process maps, requirements, and structured documentation.
• Strong organizational and documentation skills, attention to detail, and ability to manage multiple concurrent priorities.

Preferred Qualifications

• Experience leading projects involving Epic clinical applications, integrations, clinical workflows, or Epic‑related data.
• Experience working directly with clinicians, clinical operations, application teams, analysts, or healthcare informatics teams.
• Experience with healthcare data, analytics, clinical decision support, application development, or data platforms.
• Experience working within a large academic medical center or complex healthcare delivery organization.

Technical Capabilities

• Project Issues Management (Advanced): Demonstrates the uppermost levels of expertise in resolving project issues in challenging and complex situations. Often takes a lead role in highly pressurized situations when there is a need to resolve high priority issues. Manages internal and external project issues in a way that bring disparate resources together to resolve issues and complete action items that contribute to the success of the project. Consistently delivers solutions in a creative and imaginative manner while setting a standard for others. Contributes in the development of best practices for Issues Management for the organization.
• Project Communications (Advanced): Demonstrates the uppermost levels of expertise in conducting project communications in challenging and complex situations. Demonstrates ability to deliver complicated information effectively and efficiently, selecting the appropriate message for the audience. Facilitates open communication across functions and within unit. Able to highlight and emphasize major ideas, issues and points dramatically and effectively. Often takes a lead role in highly pressurized situations when there is a need to communicate critical project information. Consistently delivers project communications products and services in a creative and imaginative manner while setting a standard for others. Contributes in the development of project communications best practices for the organization.
• Project Planning (Advanced): Demonstrates ability to forecast resource needs, identify and break work down into discrete and measurable tasks, set priorities, define dependencies, schedule activities, prepare acceptance criteria and organize work for large, complex projects requiring diverse functions and/or operations. Continuously monitors and follows up on buyins and commitments. Competently handles multiple projects simultaneously, balancing and scheduling tasks requiring dependencies and those which can be accomplished independently. Accurately estimates and plans complex projects and assignments. Maintains perspective between the overall picture and the details. Is proficient in the advanced features of project management tools.
• Project Coordination (Advanced): Manages interdependencies among multiple related and unrelated projects whose coordinated delivery is required to achieve higher organizational objectives. Identifies opportunities for cross‑discipline participation. Develops and documents project policies and procedures. Manages the overall coordination, status reporting, and stability of major project efforts, ensuring that project goals and objectives are met within agreed upon time, scope, and resource requirements. Contributes to the development of Project Coordination best practices for the organization.

About the Department

Health IT provides the best health information technology tools that support Vanderbilt University Medical Center’s mission of:
• Delivering distinctively personalized care
• Improving the health care of individuals and communities regionally, nationally and internationally
• Providing transformative learning programs
• Supporting compelling discoveries.

Our tools, which form the digital arteries of VUMC, are either developed in‑house by our innovative product teams or selected from the most cutting‑edge solutions available in today’s ever‑changing marketplace. Our 500 colleagues provide ongoing support over each product’s entire lifespan, ensuring that the tools are meeting the evolving needs of the Medical Center’s 24,000 colleagues. Our solutions are driven by the incredible work and research of our colleagues throughout Vanderbilt and supported through a close partnership with VUMC Information Technology (VUMC IT). The strong collaboration among our teams means that VUMC can respond to clinical and operational issues with agility and innovation. Together, we ensure VUMC remains a leader in its pioneering use of healthcare information technology. Underscoring our entire department are our core values of accountability, transparency and execution, delivered with a strong Partner Promise. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce.

High‑achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities

• Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams.
• Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution.
• Has advanced knowledge within a professional area and basic knowledge across related areas.
• Acts as a "go‑to" resource for colleagues with less experience; may lead small project teams.

Core Capabilities : Supporting Colleagues

• Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.
• Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Communicates Effectively: Recognizes group interactions and modifies one’s communication style to suit different situations and audiences.
• Delivering Excellent Services: Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.
• Delivering Excellent Services: Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.
• Delivering Excellent Services: Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness.
• Ensuring High Quality: Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.
• Ensuring High Quality: Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them.
• Ensuring High Quality: Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring.
• Managing Resources Effectively: Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.
• Managing Resources Effectively: Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.
• Managing Resources Effectively: Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities.
• Fostering Innovation: Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.
• Fostering Innovation: Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short‑term challenges.
• Fostering Innovation: Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications

Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: 5 years Education: Bachelor’s (Required)

Benefits

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well‑being and professional growth.

Equal Opportunity

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. PEOPLE ARE AT THE HEART OF ALL WE DO. Great health care takes great people. We’re looking for like‑minded individuals driven to make a difference. We invite you to explore careers at Vanderbilt Health, where we value collaboration, embrace continuous learning and foster an environment where everyone can thrive. We’re the largest private employer in Middle Tennessee, with a growing team and an expanding footprint across towns and communities throughout the region. We employ more than 43,000 people who work in inpatient and outpatient clinical care, research and graduate medical education. Our employees also serve in critical supporting roles in administration, information technology and informatics, finance, legal and community affairs, communications and marketing, fundraising, groundskeeping and facilities, and many other departments. Our growing academic health system has more than 2,100 licensed hospital beds at eight hospitals: Vanderbilt University Hospital Monroe Carell Jr. Children’s Hospital at Vanderbilt Vanderbilt Psychiatric Hospital Vanderbilt Stallworth Rehabilitation Hospital Vanderbilt Bedford Hospital Vanderbilt Clarksville Hospital Vanderbilt Tullahoma‑Harton Hospital Vanderbilt Wilson County Hospital Vanderbilt Health is the Mid‑South’s largest provider of specialty care, with hundreds of outpatient clinic and surgical locations throughout the region, and Tennessee’s only National Cancer Institute‑designated Comprehensive Cancer Center for adults and children. We are one of the nation’s busiest critical care centers, home to Middle Tennessee’s only Level 1 Trauma Center and Burn Center for adults and children, and Middle Tennessee’s only Level IV Neonatal Intensive Care Unit. We are the nation’s largest transplant center, and last year we performed the most heart transplants than any center worldwide.

Research & Education

Vanderbilt Health is an epicenter for biomedical research, winning over $1 billion in annual research awards from government, industry, foundations and donors. We are also a national leader in medical training and education, with the largest clinical training center in the Mid‑South and the only training center in Tennessee for many adult and pediatric specialties. We’re honored to be consistently considered among the nation’s best hospitals for quality, safety and patient satisfaction.

Accolades

Three of our hospitals — Vanderbilt University Hospital, Vanderbilt Psychiatric Hospital and Vanderbilt Wilson County Hospital — have been awarded a Five‑Star Quality Rating from Medicare.

Vision & Mission

Our vision: The world leader in advancing personalized health Our mission: Personalizing the patient experience through our caring spirit and distinctive capabilities