Senior IT Project Manager

ICF Olson; United States; Remote; USD 119,000 - 203,000; Full time

Job summary

ICF is seeking a Senior ServiceNow Project Manager/Configuration Manager to coordinate architects, analysts, developers, and designers across multiple federal engagements, with remote work options nationwide. You will partner with government stakeholders, Product Owners, and delivery teams to translate needs into actionable requirements and measurable outcomes.

You will lead agile ceremonies, manage releases and configurations, and ensure high-quality deliverables while maintaining client

Qualifications

• 10+ years of management experience.
• 6+ years of release and configuration management experience on IT projects.
• 5+ years of experience supporting federal clients on IT/software projects (Agile/SAFe).
• 3+ years leading multiple teams in delivery environments.
• ServiceNow CSA certification and CSM or equivalent Agile certification are preferred.

Responsibilities

• Lead project management and delivery for multiple engagements, coordinating across planning, configuration, development, testing, release, and O&M.
• Direct planning and execution, aligning scope, priorities, schedules, milestones, risks, and stakeholders.
• Serve as main POC between end users, government stakeholders, Product Owners and technical teams.
• Lead end-user meetings, requirements discussions, demos, planning, testing, and acceptance activities.
• Elicit, analyze, document, and validate business requirements and translate into user stories and acceptance criteria.
• Facilitate collaboration among stakeholders to set priorities and drive delivery.
• Perform hands-on configuration and development as needed for ServiceNow and related platforms.
• Plan and execute testing (functional/regression/UAT) and coordinate defect resolution.
• Lead Business Analysis activities across the delivery lifecycle and maintain traceability.
• Design and maintain dashboards and analytics for operational visibility.

Skills

Project management

Change management

Team leadership

Agile/SAFe

Stakeholder management

Communication with government clients

Education

Bachelor's degree in technology or business

Tools

Jira

Confluence

Microsoft Project

SharePoint

ServiceNow

Job description

*We are open to supporting 100% remote work anywhere within the U.S.* ICF’sDigital Modernization Divisionis a rapidly growing, entrepreneurial, technology department, seeking a Senior ServiceNow Project Manager to support upcoming needs with our federal customers. OurDigital Modernization Divisionis an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business. The Team The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems that are critical to success of the Department of Treasury IT mission. The ADSS program provides the contractor support for both Operations and Maintenance (O&M) activities and Development and Modernization (DM&E) efforts. Job Location Remote, within the U.S.

AsSenior Project Manager/Configuration Manager, you would help coordinate teams of architects, analysts, developers, and designers to support multiple engagements via Change and Release management. In this role, you will serve as a key partner to the customer POCs, development project managers and O&M project managers along with various contributing members of the development organization, advising and engaging the client on key operational and strategic priorities, tracking, and supporting completion of high-quality deliverables, and assisting with team management tasks. In addition, successful applicants will demonstrate an ability and desire to continually learn new technologies in a changing environment; analytical and problem-solving way of thought; business-oriented mindset; and overall resilient, flexible, and enthusiastic personality. The right candidate is a team player who can embrace ambiguity to translate client needs using an agile delivery framework to deliver technical solutions that achieve mission value and measurable outcomes. At ICF, we implement smart solutions to drive digital transformation at scale and speed, relentless in making sure it pays off for our clients and committed to helping them achieve mission outcomes. Join our community of mission-driven delivery leaders, project managers, data experts, strategists, and technologists to build agile solutions that meet our clients changing needs.

What you’ll be doing:

• Lead project management and delivery for (1) implementation and (5) Operations & Maintenance projects, coordinating concurrent activities across planning, requirements, configuration, development, testing, release, and ongoing operational support.
• Direct project planning and execution activities, maintaining alignment on scope, priorities, schedules, milestones, dependencies, risks, issues, deliverables, action items, and stakeholder expectations.
• Serve as a key point of contact between end users, government stakeholders, Product Owners, and project and technical teams, ensuring that user needs, project priorities, delivery considerations, and outcomes are clearly communicated and addressed.
• Lead all end-user meetings, including requirements discussions, solution demonstrations, planning sessions, testing activities, feedback reviews, issue resolution, and operational touchpoints.
• Independently elicit, clarify, analyze, document, and validate business and end-user requirements, translating identified needs into actionable functional requirements, technical requirements, user stories, acceptance criteria, and solution recommendations.
• Facilitate collaboration and decision-making among business stakeholders, end users, developers, testers, architects, and other project participants to establish priorities, evaluate solution approaches, resolve questions, and drive work forward.
• Perform hands-on configuration and development activities when needed, applying platform and project knowledge to translate requirements into effective solutions and advance implementation and O&M objectives.
• Plan, lead, and execute functional, regression, and user acceptance testing activities; validate functionality against requirements, document and troubleshoot defects, coordinate resolution, and confirm that completed solutions address user and business needs.
• Identify, analyze, and troubleshoot functional and technical issues, coordinating across the appropriate resources to determine root causes, evaluate impacts, implement resolutions, and validate outcomes.
• Lead Business Analysis activities throughout the delivery lifecycle, including business-process analysis, requirements management, backlog refinement, documentation, solution evaluation, and traceability from identified need through implementation and validation.
• Design, build, and maintain platform dashboards, reports, metrics, and analytics that provide operational visibility, respond to stakeholder information needs, and inform project and business discussions.
• Coordinate project activities, deliverables, decisions, and follow-up across cross-functional teams, proactively identifying dependencies, downstream impacts, delivery concerns, and unresolved actions requiring attention.
• Lead Agile and Scrum ceremonies and promote clear accountability, collaboration, and delivery focus across distributed business and technical teams.
• Provide senior-level project leadership while remaining directly engaged in configuration, business analysis, development, testing, troubleshooting, reporting, and end-user solution delivery.

Required Skills:

• Bachelor's degree in technology related field or business.
• US Citizenship is required (required by the federal government for this position).
• Must be able to obtain Public Trust clearance.
• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract.
• 10+ years of management experience.
• 6+ years of experience with release and configuration management of IT projects.
• 5+ years of experience supporting federal clients on IT / software projects, preferably utilizing Agile/SAFe methodology.
• 3+ years of experience in leading multiple teams ServiceNow Certified System Administrator (CSA) certification.
• Certified Scrum Master (CSM) certification or equivalent Agile project delivery certification.

Preferred Skills:

• Expertise with Agile Scrum methodology and SAFe.
• Experience supporting Federal government IT programs and delivery organizations.
• Experience with low-code, no-code platforms such as Salesforce, Appian, and ServiceNow.
• Ability to communicate technical concepts and solution approaches to non-technical stakeholders.
• Experience supporting Federal government IT programs and delivery organizations.
• 3+ years’ experience managing distributed teams in support of geographically dispersed customers.
• The ability to proactively communicate with federal clients and stakeholders in a fast-paced environment with a shifting landscape.
• The ability to work closely with and explain technical concept/solutions to on-technical client stakeholders.
• Experience with program standards, leadership, and coordination.
• Experience with project management tools (e.g., Jira, Confluence, Microsoft Project, SharePoint).
• Experience leading Agile/Scrum ceremonies and facilitating collaboration across business and technical teams.
• Experience developing and maintaining operational reporting, performance dashboards, analytics, and business intelligence solutions.
• Experience translating business requirements into technical solutions within low-code/no-code platforms such as ServiceNow.
• Experience supporting software implementation, application modernization, and Operations & Maintenance (O&M) initiatives.
• Experience working directly with end users and stakeholders to gather requirements, demonstrate solutions, collect feedback, and validate functionality.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $119,323.00 - $202,850.00 Nationwide Remote Office (US99)

Need help? We're here: [e-mail]

Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting‑edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive.

About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting‑edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [e-mail] for assistance.

To request an accommodation, please [e-mail] we will be happy to assist.

All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.