Senior IT Infrastructure Engineer (Onsite VA)

Highmark Health; Ashburn (VA); Hybrid; USD 86,000 - 139,000; Full time

Job summary

enGen in Ashburn, VA is seeking an IT Infrastructure professional who will lead complex planning, design, and development of IT infrastructure systems. The role emphasizes collaboration with customers, defining requirements, and ensuring aligned delivery across teams.

The position requires 3–5 years in IT, on-site weekend availability, and potential on-call support. Mentoring and technical training duties are expected as part of the responsibilities.

Qualifications

• Lead role in defining complex IT infrastructure requirements with customers.
• Experience in researching, evaluating, designing and developing IT infrastructure systems.
• Ability to mentor junior team members and deliver technical training.

Responsibilities

• Takes a lead role in clearly defining requirements, deliverables and timeframes with customers.
• Escalates issues and makes recommendations to resolve them.
• Takes a lead role in root cause analysis to resolve complex problems impacting IT Infrastructure.
• Develops and delivers technical training in complex technical areas.
• Mentors less experienced team members and ensures on-time project delivery within scope.

Skills

IT Infrastructure lead

Root cause analysis

Mentoring

Technical training

Education

High School Diploma or equivalent

Job description

Company : enGen

Job Description : JOB SUMMARY

This position is based in Ashburn, VA, and requires on-site weekend availability. Occasional on-call support will also be required. This job takes a lead role in more complex plans to research, evaluate, design and develop IT Infrastructure systems by applying engineering, hardware and software design theories and principles to develop a compatible system infrastructure in line with organizational strategies. Takes a lead role in more complex design, development, and implementation of IT Infrastructure components such as operating systems, software tools, and utilities. Takes a lead role in conducting more complex studies of IT Infrastructure performance and traffic analysis. Takes a lead role in determining more complex systems design requirements and ensures that system improvements are successfully implemented and monitored to increase efficiency. Takes a lead role in generating more complex IT Infrastructure engineering policies, standards and procedures. May mentor less experienced team members.

ESSENTIAL RESPONSIBILITIES

Takes a lead role in serving on teams in clearly defining, with the customer, more complex requirements, deliverables and timeframes. Escalate issues and make recommendations to resolve them to the appropriate audience. Takes a lead role conducting more complex root cause analysis to identify and resolve complex problems impacting IT Infrastructure. Takes a lead role to develop and/or deliver technical training in complex technical areas. May mentor less experienced team members in the execution of their duties. Takes a lead role in completing more complex project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects. Assure compliance to required standards, procedures, guidelines and processes. Other duties as assigned or requested.

EDUCATION

Required High School Diploma or equivalent is required Substitutions None Preferred None

EXPERIENCE

Required 3-5 years of experience in Information Technology Preferred None

LICENSES or CERTIFICATIONS

Required None Preferred None

SKILLS

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Office-based Teaches / trains others regularly Occasionally Travel regularly from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Rarely

Disclaimer

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range

Minimum: $86,400.00 Maximum: $138,600.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Equal Opportunity Statement

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [e-mail] California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.