Senior IT Help Desk Technician (TS/SCI) – Enterprise IT Support

General Dynamics - IT; San Antonio (TX); On-site; USD 46,838 - 63,369; Full time

Benefits offered by this job

Comprehensive benefits and wellness packages

401K with company match

Paid time off

Job summary

A leading technology firm is seeking a Help Desk Technician IV in San Antonio, TX. In this role, you will respond to user inquiries, log support requests, and provide technical guidance. The ideal candidate has over 5 years of experience, an Associate degree, and strong technical skills. A focus on customer service and adherence to IT policies is essential. This position offers a competitive salary and growth opportunities within a supportive work environment.

Qualifications

• 5+ years of related experience.
• 8570 Certification is required within 3 months of start date.
• US Citizenship Required.

Responsibilities

• Respond to user inquiries via phone, email, chat, or ticketing systems.
• Log and track support requests using help desk ticketing system.
• Provide step‑by‑step guidance to users for troubleshooting.
• Maintain a professional and empathetic tone when dealing with users.

Skills

Install, configure, and update software

Diagnose and resolve basic technical issues

Communicate technical information clearly

Document and reply provide updates

Education

Associate of Arts / Associate of Science

Job description

A leading technology firm is seeking a Help Desk Technician IV in San Antonio, TX. In this role, you will respond to user inquiries, log support requests, and provide technical guidance. The ideal candidate has over 5 years of experience, an Associate degree, and strong technical skills. A focus on customer service and adherence to IT policies is essential. This position offers a competitive salary and growth opportunities within a supportive work environment.