Senior IT Engineer, SaaS Applications

Ellation, Inc.; Los Angeles (CA); Hybrid; USD 133,000 - 166,000; Full time

Benefits offered by this job

Competitive compensation with bonus

Flexible time off

Medical, dental, vision

HSA program

401(k) plan with employer match

Pet-friendly offices

Job summary

Crunchyroll is seeking a Senior IT Engineer to administer and optimize SaaS platforms, including Google Workspace, Slack, ChatGPT, Glean, and Zoom. You will partner with IAM, Security, and IT teams to deliver secure, scalable employee technology services for ~2,000 users globally.

Responsibilities include provisioning, RBAC, audits, runbooks, and automation; you will be a Tier 2/3 escalation point and drive operational excellence in enterprise-scale environments.

Qualifications

• 8+ years in Corporate IT, IT Engineering, or SaaS administration.
• Experience administering Okta including SSO, MFA, lifecycle management, and provisioning issues.
• Experience integrating SaaS apps with Okta using SAML/OIDC/SCIM; federation concepts understood.

Responsibilities

• Administer and improve SaaS platforms powering productivity and employee access.
• Connect apps to Okta; troubleshoot provisioning and authentication issues.
• Apply RBAC and least privilege principles; support audits and remediation.

Skills

Okta administration

SAML integration

SCIM provisioning

Google Workspace admin

SaaS management

Tools

Slack Enterprise Grid

Zoom

ChatGPT Enterprise

Glean

Job description

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the role

In this role, you will administer and improve the SaaS platforms that power productivity, collaboration, identity, and employee access across a global organization of approximately 2,000 users. You will own day-to-day platform administration for core services such as Google Workspace, Slack, ChatGPT, Glean, and Zoom, and partner closely with Identity and Access Management, Security, IT Support, People, Procurement, and application owners to deliver secure, reliable, and scalable employee technology services.

• You will configure SaaS applications for enterprise use, connect applications to Okta using standards such as SAML and SCIM where supported, troubleshoot provisioning and authentication issues, manage roles and licensing, support employee lifecycle workflows, and automate repetitive administration. This role is a technical escalation point for SaaS and access issues and is expected to improve systems through strong documentation, operational discipline, and continuous automation.
• You partner with the Identify Access Management team on the joiner, mover, and leaver workflows across SaaS applications and work to make provisioning and deprovisioning accurate, timely, auditable, and increasingly automated.
• You will apply role-based access control and least privilege principles, participate in periodic access reviews, and partner with Security and Compliance teams on audit evidence, policy enforcement, and remediation.
• You monitor platform health, vendor changes, service incidents, license utilization, and administrative risk, and you communicate planned changes and outages clearly to stakeholders and support teams.
• You will provide Tier 2/3 escalation support for SaaS, identity, permissions, and integration issues, using structured troubleshooting and root cause analysis rather than relying on manual workarounds.
• You create and maintain clear runbooks, configuration standards, support documentation, ownership records, and operational procedures so services can be supported consistently at enterprise scale.
• You will work effectively with application owners and vendors to evaluate new SaaS capabilities, coordinate onboarding and security review requirements, implement integrations, test changes, and transition services into steady state operations.
• You will communicate with both technical and non-technical partners and can balance employee experience, security, reliability, and operational efficiency when making administration decisions.

In the role of Senior IT Engineer, you will report to the Senior Director of IT. We are considering applicants for the location of Los Angeles, CA (in-office Tuesdays, Wednesdays, and Thursdays).

About You

We get excited about candidates, like you, because...

• You have 8+ years of progressive experience in Corporate IT, IT Engineering, Systems Administration, Enterprise Applications, or SaaS administration, ideally supporting a distributed organization of at least 1,000+ users.
• You have hands‑on experience administering Okta or a comparable enterprise identity provider, including application integrations, SSO, MFA, group and role assignments, lifecycle management, and troubleshooting authentication and provisioning issues.
• You have experience integrating SaaS applications with Okta using SAML 2.0, OIDC, and SCIM, and you understand common federation concepts such as attribute mappings, group assignments, claims, certificates, provisioning connectors, and least privilege access.
• You have strong administrator level experience with Google Workspace, including users, groups, organizational units, delegated administration, security settings, sharing controls, licensing, and audit or reporting capabilities.
• You have administered enterprise collaboration and productivity platforms such as Slack Enterprise Grid, Zoom, ChatGPT Enterprise, and Glean, including tenant configuration, user and group management, permissions, integrations, retention or governance settings, and license management.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time‑off programs, and progressive health benefits and perks.

$133,100 - $166,400 USD

About our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

Courage. We believe that when we overcome fear, we enable our best selves.

Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.

• Kaizen. We have a growth mindset committed to constant forward progress.

Service. We serve our community with humility, enabling joy and belonging for others.

Our commitment to diversity and inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

Voluntary Self‑Identification

For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

We do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.