Senior IT Business Engagement Manager

WIN Waste Innovations; Portsmouth (NH); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive annual bonus

Strong benefits package

Paid time off & holidays

401(k) with company match

Tuition reimbursement

Job summary

WIN Waste Innovations in Portsmouth, NH, seeks a Senior IT Business Manager to lead IT Business Engagement operations, overseeing demand intake, prioritization, delivery tracking, issue resolution, and team execution to ensure practical, supportable solutions are delivered on time, within scope, and aligned to business needs.

You will partner with the IT Director to align priorities, manage budgets, coach teams, and drive discipline and reliability across enterprise systems, ERP and CRM, and

Qualifications

• Bachelor's degree in Business Administration or related field.
• 12+ years IT experience including project/program management and data management.
• Knowledge of IT project methodologies, governance, and work intake.
• Experience coordinating vendor work and cross-functional teams.
• 7+ years managing technical resources and delivery teams.

Responsibilities

• Lead IT Business Engagement operations including demand intake and prioritization.
• Oversee delivery tracking, risk/issue management, and governance.
• Coordinate budgets and capacity for active projects and operations.
• Coach analysts and project managers on delivery practices and reporting.
• Partner with IT Director to align priorities and improve delivery reliability.

Skills

IT delivery management

Capacity planning

Stakeholder communication

Vendor coordination

Leadership coaching

Agile / Scrum

Jira / Asana

ERP/CRM familiarity

Data governance

Budget management

Education

Bachelor's degree in Business Administration or related field

Tools

Jira

Asana

SQL/NoSQL

ETL tools (Informatica, Talend)

ERP/CRM platforms

Job description

WIN Waste is looking for a Senior IT Business Manager. This position leads IT Business Engagement operations, overseeing work intake, prioritization, delivery tracking, issue resolution, and team execution to ensure practical, supportable solutions are delivered on time, within scope, and aligned to business needs. Drives disciplined execution, operational accountability, and strong business-IT partnership to improve delivery performance and sustain reliable outcomes.

Manages day-to-day IT Business Engagement operations, including demand intake, resource coordination, project execution, issue escalation, and delivery governance. Translates business priorities into actionable plans, manages capacity and budget needs, and drives consistent execution across active projects and operational priorities. Partners with the IT Director of Business Engagement to align priorities, monitor progress, and improve delivery performance and operational reliability.

Essential Duties/Responsibilities

• Lead the IT Business Engagement team in managing daily priorities, supporting enterprise systems, executing approved initiatives, and maintaining operational continuity.
• Partner with the IT Director of Business Engagement to manage work intake, prioritize demand, assign resources, and direct execution across business requests, projects, and operational activities.
• Oversee project planning and execution by defining schedules, milestones, dependencies, deliverables, and status reporting routines to keep work on track.
• Track project risks, issues, decisions, and dependencies; elevate when needed; and remove obstacles that could affect timeline, scope, quality, or support readiness.
• Coach business analysts, project managers, and technical resources on delivery practices, requirements quality, status reporting, issue resolution, and execution discipline.
• Maintain active relationships with business leaders to confirm priorities, clarify requirements, manage expectations, communicate status, and resolve competing needs.
• Manage relationships with external service providers and technology vendors
• Ensure project documentation, requirements, schedules, RAID logs, status reports, and governance artifacts are current, accurate, and aligned to delivery standards.
• Support budget tracking, expense review, and financial coordination for active projects, vendor work, and Business Engagement operational needs.
• Manage team capacity, skills alignment, and resource assignments to support project schedules, production needs, and business-critical work.
• Partner with business and IT delivery teams to validate requirements, confirm solution readiness, coordinate testing, support implementation, and transition work into operational support.
• Identify process improvements that strengthen work intake, delivery tracking, reporting, handoffs, support readiness, and execution.
• Recruit, retain, and deploy talent with the skills needed to execute project work, support operational demand, and sustain delivery performance.

Minimum Education & Experience

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field.
• 12+ years of IT experience, including project/program management, systems integration, or data management.
• Knowledge of IT project methodologies, delivery governance, work intake, reporting, and system lifecycle practices.
• Knowledge of vendor coordination, contract support, and third‑party delivery management.
• 7+ years managing technical resources, delivery teams, work intake, and cross‑functional operational support.

Preferred Technical Skills

• ITIL Mastery: Proficiency in IT Infrastructure Library (ITIL) frameworks for incident, problem, change, and service-level management (SLAs).
• Project Management Methodologies: Expertise in Agile, Scrum, or Waterfall structures, often supported by software tools like Jira or Asana
• Application Architecture: Deep knowledge of Enterprise application architecture and enterprise systems like ERP and CRM
• Architecture Patterns: Mastery of integration patterns such as Publish-Subscribe, Point-to-Point, and Event-Driven Architecture (EDA).
• API Frameworks: Expertise in managing RESTful, SOAP, and GraphQL APIs, including their lifecycle, versioning, and documentation (e.g., OpenAPI/Swagger).
• Data Serialization Formats: Hand‑on familiarity with JSON and XML to translate data between legacy and modern systems.
• ETL/ELT Pipelines: Knowledge of high-volume data movement tools like Informatica, Talend, or dbt for synchronizing application databases with data warehouses.
• Secure Authentication: Technical grasp of federation and identity protocols including OAuth 2.0, OIDC, SAML 2.0, and JWT to secure application endpoints.
• DevOps & Automation: Understanding of continuous integration/continuous deployment (CI/CD) pipelines, infrastructure as code (IaC) tools like Terraform or Ansible, and containerization platforms like Kubernetes.
• Master Data Management (MDM): Strategies for maintaining data integrity, deduplication, and a single source of truth across integrated applications.
• Data Analytics & Management: Capability to oversee database structures (SQL/NoSQL) and data pipelines to turn operational metrics into business intelligence.
• Emerging Technologies: Working knowledge of artificial intelligence (AI), machine learning integration, and automation tools reshaping enterprise workflows.

Leadership Competencies & Professional Skills

• Strong leadership, coaching, performance management, and team development skills.
• Sound judgment, discretion, and accountability when handling confidential or sensitive information.
• Strong analytical, problem‑solving, planning, and organizational skills.
• Advanced delivery management skills, including planning, status reporting, dependency tracking, backlog visibility, and priority management.
• Effective communication, presentation, collaboration, and stakeholder engagement skills across all organizational levels.
• Ability to motivate teams, influence stakeholders, resolve competing priorities, and drive timely execution.
• Ability to identify delivery risks early, adapt to changing priorities, and implement practical solutions that keep work moving.
• Commitment to continuous improvement, delivery discipline, accurate reporting, and consistent adoption of standards, tools, and processes.
• Commitment to compliance with applicable laws, regulations, Company policies, and required training.
• Demonstrated respect for others and alignment with the Company's values and business practices.

What You’ll Enjoy

• Competitive annual bonus
• Industry leading benefits
• Multiple and flexible medical plans
• Outstanding PTO program
• Floating Holidays
• Strong 401k program and company match
• Tuition reimbursement plan
• College loan reimbursement
• College scholarship program for dependents
• Parental Leave Program
• Inclusive culture
• Employee engagement events
• Employee resource groups

WIN Waste Innovations is a waste management company committed to delivering essential waste management solutions to customers and communities supported by our team of 2,300 employees. We believe in preserving our environment for future generations while providing for today's needs.

WIN Waste Innovations is a vertically integrated business with a platform of 50 strategically located collection, transfer, and disposal assets. These include waste‑to‑energy facilities, transfer stations, ash monofills, landfills, and fleets of rail cars and collection vehicles. We process more than 11 million tons of waste annually, converting 6.7 million tons of waste into clean, renewable energy that powers 340,000 homes. We recycle more than 234,000 tons of plastic, paper, and metals from the waste stream.

At WIN Waste Innovations, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short‑Term Disability. As well as Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.