Senior Internal Consultant

Medical University of South Carolina; Charleston (SC); On-site; USD 120,000 - 160,000; Full time

Job summary

The Medical University of South Carolina (MUSC) Health Consulting and Service Delivery oversees enterprise transformation and performance improvement across MUSC Health. The Senior Internal Consultant partners with Executive Leadership to develop operational plans, monitor performance, and drive accountability across Quality, Safety, Finance, Growth, People and Innovation.

The role emphasizes data-driven decision making, governance navigation, and collaboration across divisions to connect

Qualifications

• Minimum of 3 years of progressive experience in healthcare administration, management consulting, program management, or operational performance improvement.
• Master’s degree required; MHA or MBA preferred; MPH/MS or equivalent considered.
• Certifications: PMP is required; Organization Change Management preferred.

Responsibilities

• 35% - Advisory Consulting – Business Relationship Management: Provides advisory, program management and other consultative support across the health system.
• 40% - ICCE Accountability Operational Planning: Supports development of operational plans for service line structure.
• 30% - Office of the Chief Administrative Officer: Supports ICCE Accountability Plan development, performance alignment, measurement, and transformation.
• 20% - Identify opportunities for intelligent automation, AI-enabled workflows to reduce administrative burden.

Skills

Healthcare administration

Program management

Consulting

Operational performance improvement

Education

Master’s degree (MHA or MBA)

MPH/MS or equivalent

Job description

Job Description Summary

MUSC Health Consulting and Service Delivery is an innovative, multifaceted team whose mission is achieving organizational excellence through enterprise transformation, system alignment, performance accountability, and leading project management approaches. With an enterprise-wide impact, Internal Consulting partners with leaders, teams, and individuals throughout MUSC and MUSC Health in planning and executing strategic and operational initiatives, providing decision support, and monitoring performance. Our team combines deep organizational knowledge with thoughtful, creative approaches to solve complex problems and support

meaningful, lasting improvement.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC005205 SYS - Consulting & Service Delivery

Pay Rate Type

Salary

Pay Grade

Health-32

Scheduled Weekly Hours

40

Job Description

MUSC Health Consulting and Service Delivery is an innovative, multifaceted team whose mission is achieving organizational excellence through enterprise transformation, system alignment, performance accountability, and leading project management approaches. With an enterprise-wide impact, Internal Consulting partners with leaders, teams, and individuals throughout MUSC and MUSC Health in planning and executing strategic and operational initiatives, providing decision support, and monitoring performance. Our team combines deep organizational knowledge with thoughtful, creative approaches to solve complex problems and support

meaningful, lasting improvement.

The Senior Internal Consultant of Consulting and Service Delivery is a valued member of the Office of the CEO, reporting to the Senior Manager of Consulting and Service Delivery. Under general supervision, the Senior Internal Consultant provides client-facing, consultative, and advisory services to MUSC Health Executive Leadership, Integrated Clinical Centers of Excellence (ICCE), business units, functional areas, and teams, and serves as a collaborative liaison to functions across the health system.

This position partners with leaders across the enterprise and its divisions to identify opportunities, develop operational plans, and support accountability for performance metrics across all strategic pillars — Quality, Safety, Finance, Growth, People, and Innovation. The Senior Internal Consultant works alongside assigned operational leaders and business units to develop thoughtful, practical solutions that address specific business objectives and advance the health system’s strategic intent.

The Senior Internal Consultant provides support for navigating governance structures, leadership accountability frameworks, internal consulting engagements, service delivery, and performance transformation. This role requires a strong operational planning and accountability management across the service line structure at MUSC Health.

The Senior Internal Consultant plays an important role in supporting the alignment and activation of the ICCE Accountability Operational Planning Program, helping to connect division-level execution to enterprise-level initiatives that reflect MUSC Health’s strategic priorities. This role embraces a forward-looking mindset, drawing on data-driven methodologies and emerging technologies — including intelligent automation and artificial intelligence (AI) — to continuously improve clinical and operational performance across the health system.

As a vital member of the Office of the CEO, the Senior Internal Consultant of Consulting and Execution supports the alignment of strategic planning to operational execution., and the connection to enterprise level initiatives that support our strategic intent.

Requirements (Education, Work Experience, Licensure, Registry &/or Certifications)

Education:

Master’s degree required. Master of Health Administration (MHA) or Master of Business

Administration (MBA) preferred. Other relevant graduate disciplines (MPH, MS, or equivalent) will be

considered.

Experience:

Minimum of 3 years of progressive experience in healthcare administration, management consulting, program management, or operational performance improvement. Experience within an academic medical center or large, integrated health system is strongly preferred.

Required Certifications / Skills (or completion within 1 year of hire):

Certifications:

• Project Management Professional (PMP – Required)
• Organization Change Management (Preferred)

Preferred Qualifications:

• AI certifications in healthcare AI applications, AI strategy, or equivalent
• Experience with AI agent development or intelligent automation platforms

Job Responsibilities:

• 35% - Advisory Consulting – Business Relationship Management:

  Provides advisory, program management (managing multiple

  projects), process improvement and other consultative support to

  leaders, programs, initiatives, projects and or ICCE/Business units

  across the health system.

• 40% - ICCE Accountability Operational Planning - Provides support

  for the ICCE Accountability Operational Planning related to

  development of operational plans for service line structure

• 30% - Serve as a member of the Office of the Chief Administrative

  Officer: Support the functions of ICCE Accountability

  Operational Plan development, performance alignment,

  measurement, management & accountability, and

  transformation.

  Proactively track and monitor opportunities for improvement

  and organizational expectations of leaders and connect

  resources to improve performance and drive value.

  Mentor and develop staff on projects and professional

  development opportunities, although this role doesn’t have

  direct supervisory responsibilities.

• 20% - Serves as a member of the Office of the CEO: Promotes a

  culture of transparency and collaboration across the health

  system and assists business units in navigating the health

  systems processes, procedures and major initiatives.

• 10% - Identify opportunities for intelligent automation, AI-

  enabled workflows, and digital innovation to reduce

  administrative burden and strengthen the quality of

  decision-making across the enterprise.

Additional Job Description

Education: Bachelor’s Degree or Equivalent Work Experience: 8 years progressive work experience and 3 years management experience

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees