Senior Internal Communications Manager

Fivetran, Inc.; Town of Texas (WI); Hybrid; USD 140,000 - 175,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous PTO & sick time & parental/le

Professional development opportunities

Company virtual happy hours

Monthly cell phone stipend

Mental health support platform

Job summary

Fivetran is seeking a Senior Lead, Employee Experience & Internal Communications to shape how people experience the company worldwide. You will craft communications, design listening programs, and build recognition and culture initiatives, while developing scalable frameworks and using data to tell the story of the organization.

This senior IC role requires 6+ years in internal comms and employee experience, cross-functional collaboration, and excellent writing.

Qualifications

• 6+ years of experience across internal communications and employee experience/engagement.
• Demonstrated experience designing employee listening, feedback, or survey programs.
• Experience building or running employee recognition programs.
• Experience planning and executing company-wide events or community programming, including for distributed/remote teams.
• Strong ability to analyze and present data, and tell a story.
• Ability to prioritize and lead independently as a senior individual contributor.
• Experience working cross-collaboratively with employees and executives at all levels.
• Excellent written and verbal communication skills.

Responsibilities

• Own the internal communications strategy, calendar, and multi-channel distribution framework, spanning both the People and COO organizations
• Write and edit clear, engaging content for internal audiences across our internal wiki and other channels
• Craft consistent messaging on company updates, initiatives, and achievements
• Support leadership on change and reorg communications, ensuring transparency and buy-in
• Manage and optimize internal communication channels (email, intranet, Slack, and other digital platforms)
• Develop and maintain a crisis communications plan for unexpected events affecting the company and its employees
• Design and run an employee listening framework across employee groups (e.g., ERGs) and around key moments (e.g., reorgs), at a minimum quarterly cadence
• Establish feedback mechanisms to gauge the effectiveness of communications and programs, and translate what you hear into action
• Build and document a company-wide recognition framework, pilot it with an initial team, and iterate based on results
• Integrate recognition into everyday tools and processes (e.g., Slack, Workday) and align it with company values
• Identify and help launch culture initiatives grounded in our top company values
• Track and report on awareness and adoption (e.g., through the annual company survey)
• Design a connection framework for events and community programming, including remote/distributed hubs
• Plan and deliver company events (holiday, community, and milestone moments) with clear attendance and satisfaction goals
• Analyze and present data (survey results, attendance, engagement, participation) accurately and use it to tell a clear story that drives decisions

Skills

Internal communications

Employee experience

Writing

Data analysis

Change management

Cross-functional collaboration

Event planning

Notion

Google Suite

Leadership

Tools

Notion

Google Suite

Job description

About Us

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

We're looking for an amazing individual to join Fivetran's Employee Experience team as our Senior Lead, Employee Experience & Internal Communications. This role goes beyond writing great comms — you'll also help design how employees experience Fivetran day to day, from how we listen to them, to how we recognize them, to how we bring them together as a community. You'll craft compelling communications for employees around the world, build the frameworks that connect employees to one another and to our priorities, and design programs that make people feel heard, valued, and energized — all in service of our company mission.

You’ll be hands‑on: writing stellar communications, designing employee listening mechanisms, building recognition programs, and running culture and community initiatives. You’ll also zoom out — building frameworks and cadences that scale, and using data (surveys, engagement metrics, attendance, participation) to tell a story about how the organization is doing and what to do next.

Technologies You’ll Use

Google Suite, Notion

What You’ll Do

• Internal Communications
  • Own the internal communications strategy, calendar, and multi‑channel distribution framework, spanning both the People and COO organizations
  • Write and edit clear, engaging content for internal audiences across our internal wiki and other channels
  • Craft consistent messaging on company updates, initiatives, and achievements
  • Support leadership on change and reorg communications, ensuring transparency and buy‑in
  • Manage and optimize internal communication channels (email, intranet, Slack, and other digital platforms)
  • Develop and maintain a crisis communications plan for unexpected events affecting the company and its employees
• Employee Listening
  • Design and run an employee listening framework across employee groups (e.g., ERGs) and around key moments (e.g., reorgs), at a minimum quarterly cadence
  • Establish feedback mechanisms to gauge the effectiveness of communications and programs, and translate what you hear into action
• Recognition
  • Build and document a company‑wide recognition framework, pilot it with an initial team, and iterate based on results
  • Integrate recognition into everyday tools and processes (e.g., Slack, Workday) and align it with company values
• Culture
  • Identify and help launch culture initiatives grounded in our top company values
  • Track and report on awareness and adoption (e.g., through the annual company survey)
• Events & Community
  • Design a connection framework for events and community programming, including remote/distributed hubs
  • Plan and deliver company events (holiday, community, and milestone moments) with clear attendance and satisfaction goals
• Data & Storytelling
  • Analyze and present data (survey results, attendance, engagement, participation) accurately and use it to tell a clear story that drives decisions
• 6+ years of experience across internal communications and employee experience/engagement, with excellent, clear, simple writing
• Demonstrated experience designing employee listening, feedback, or survey programs
• Experience building or running employee recognition programs
• Experience planning and executing company‑wide events or community programming, including for distributed/remote teams
• Strong ability to analyze and present data accurately, and use it to tell a story
• Ability to prioritize effectively and lead and execute independently as a senior individual contributor
• Experience working cross‑collaboratively with employees and executives at all levels
• Fluent in best practices across internal communication channels
• Understanding of how communications, recognition, culture, and leadership intersect
• Experience driving behavior change through communications and program design
• Excellent written and verbal communication skills

Bonus Skills

• Previous experience in founder‑led startup organizations
• Experience with Notion
• Fluency with AI tool

The compensation range displayed on this job posting reflects the minimum and maximum target for new hire compensation for the target position and level, and may include sales incentives or target bonuses depending on the role. Our compensation ranges are determined by role, level, and location. Our job titles may span more than one career level. Within the range, individual compensation is determined by additional factors, including job‑related skills, experience, relevant education or training, business need, market demands. The compensation range is subject to change and may be modified in the future. Your recruiter can share more about the specific compensation range for your location during the hiring process.

Pay Range

$140,054 — $175,067.50 USD

Perks and Benefits

• 100% employer‑paid medical insurance*
• Generous paid time‑off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays (including a year end Global Week of Rest), and volunteer days off
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team‑building activities
• Monthly cell phone stipend
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self‑guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Fivetran brings together high‑quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world‑class company to better serve our customers, our people and our communities.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form . We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.