Senior Intake Coordinator

New England Life Care, Inc.

Canton (MA)

On-site

USD 33,062 - 37,195

Full time

14 days+

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Benefits offered by this job

Health insurance

Vision insurance

Generous employer-matched 403b savings program

Company paid life insurance

Short- and long-term disability insurance

Paid time off

And much more!

Job summary

New England Life Care, Inc. is seeking a Senior Intake Coordinator located in Canton, MA. This full-time role involves compiling patient profiles, effective communication with various stakeholders, and comprehensive documentation. Ideal candidates should have 4-5 years of healthcare administrative experience, knowledge of HIPAA regulations, and an Associates degree. The position offers a salary range of $24.00 to $27.00 hourly and includes a variety of benefits such as health insurance, retirement plans, and paid time off.

Qualifications

4–5 years healthcare administrative experience.
Knowledge of HIPAA Privacy and Security Regulations.
Familiarity with medical terminology.

Responsibilities

Accurately compiles the initial Patient Profile for each therapy.
Communicates effectively with pharmacy and staff regarding new referrals.
Documents all patient-related information in the clinical record.

Skills

Good communication skills

Good organizational skills

Good customer service skills

Attention to detail

Strong computer skills, with working knowledge of Microsoft Office

Education

Associates degree

Job description

Senior Intake Coordinator

Full Time Canton, MA, US

2 days ago Requisition ID: 1727

Salary Range: $24.00 To $27.00 Hourly

NELC is one of the fastest growing home infusion therapy services companies in New England and is the region’s only non-profit home infusion provider. NELC is a hospital collaborative serving more than 57 hospital systems in Maine, New Hampshire, Massachusetts, and Vermont. NELC was created by local hospitals to ensure their patients have access to a provider that reflects their commitment to excellence in patient care, quality, and service. Like our member hospitals, NELC provides patient focused care. For more information, visit our website at www.nelifecare.org.

Summary

The Senior Intake Coordinator position has a Career Ladder in place. Candidates who achieve excellent performance in their job duties, who demonstrate a commitment to personal development, participation in department and company strategic programs and projects, who develop superior working relationships inside and outside the department and who show a commitment to the success of the department are eligible for promotion to the following positions:

Senior Intake Coordinator – Candidates who meet defined goals, objectives, and accomplishments and who demonstrate engagement and ownership of departmental and organization activities would generally expect to be promoted in 2-5 years to:

Lead Intake Coordinator – Candidates who are part of the department leadership team and who have responsibility for advanced departmental, company and member hospital engagement.

Benefits

Health insurance
Vision insurance
Generous employer-matched 403b savings program
Company paid: Life insurance, Short- and long-term disability insurance
Paid time off
And much more!

Primary Responsibilities

Accurately compiles the initial Patient Profile for each therapy and distributes it to the appropriate members of the healthcare team for processing.
Responsible for answering all incoming phones for Intake Workgroup and ensuring all calls are documented in an email to appropriate staff and documented in the patient file where appropriate.
Communicates effectively with pharmacy, reimbursement, materials management and delivery staff regarding new referrals and ongoing patient issues. All communication will be clearly documented in the patient file.
Works collaboratively with the Liaison/Care Coordination team to ensure efficient discharge.
Effectively communicates patient requirements and changes in patient status to appropriate members of infusion and reimbursement teams as well as the internal/external Nursing staff involved in meeting the patient’s home health needs.
Comprehensively documents all patient related information / conversations in the patient’s clinical record as updates are presented to Intake staff.
Communicates all changes in patient supply requirements to Pharmacy and Patient Service Representative (PSR) for any active patient resuming therapy.
Responsible for documenting and processing the requested delivery through SOP S015 – (Time Commitment Process).
Responsible for updating any errors in the patient file that are presented through daily reports (i.e., updating Referral sources; updating Access, etc.).
Follows NELC policies & procedures in the normal conduction of company business.
Will develop skills in understanding insurance coverage with the guidance of Senior Intake Coordinator and/or Supervisor.

Professional Requirements

Good communication skills both verbally and written
Good organizational skills
Good customer service skills
Attention to detail
Positive, team player a must
Must be able to work holidays on a rotating schedule
Strong computer skills, with working knowledge of Microsoft Office (Word, Excel, Power Point, Outlook)

Pay Information

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, overtime, or extra shift incentives.

Preferred Experience