Senior Infrastructure Public Engagement Lead

Duke Energy; Maxton (NC); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Relocation assistance

Union position

Job summary

Duke Energy’s Infrastructure (public) Engagement team drives proactive community outreach for major projects. The Sr. Public Engagement Manager builds internal relationships, develops complex communications, and reports progress with minimal supervision.

The role requires external engagement expertise, matrixed collaboration across units, and ability to document progress across project lifecycles.

Qualifications

• Excellent presentation and facilitation skills at all levels, internal and external.
• Experience serving as a strategic advisor to project teams and leaders.
• Ability to stay composed in stressful or escalated situations.
• Trusted advocate for customers and stakeholders, influencing decisions across functions.
• Comfortable in a highly matrixed environment.
• Experience in project and initiative management.
• Strong teamwork and change management skills; customer-service mindset.
• Three years or more of leadership/management experience.

Responsibilities

• Create and implement custom project-specific external engagement plans aligned to milestones across distribution, transmission, regulated renewables, energy storage, and new electric generation.
• Coordinate and implement proactive outreach for projects impacting customers and the public.
• Prepare and coordinate external communications, responses, and tracking of inquiries; monitor project information.
• Maintain coordination with project management and business units to align milestones.
• Work with Government and Community Relations to engage local communities.
• Approve letters, collateral, and presentations; coordinate printing/mailing/emailing of communications.
• Initiate phone calls and visits with customers based on issues.
• Monitor property owner inquiries, maintain master site list and project documentation.
• Lead public information meetings and participate in hearings as required.

Skills

Stakeholder relations

Public engagement

Presentation skills

Cross-functional collaboration

Project management

Strategic advisory

Calm under pressure

Customer advocacy

Education

Bachelor's degree

High school diploma/GED + 7 years related experience

Job description

Duke Energy’s Infrastructure (public) Engagement team drives proactive community outreach for major projects. The Sr. Public Engagement Manager builds internal relationships, develops complex communications, and reports progress with minimal supervision.

The role requires external engagement expertise, matrixed collaboration across units, and ability to document progress across project lifecycles.