Senior Infrastructure Facets Design Engineer

Blue Cross and Blue Shield of North Carolina; New Orleans (LA); Hybrid; USD 108,000 - 173,000; Full time

Benefits offered by this job

Health benefits

401k match

Paid Time Off (PTO)

Tuition reimbursement

Annual incentive bonus

Parental leave

Job summary

Blue Cross NC is seeking a skilled infrastructure engineer to design and optimize data center and cloud infrastructure, spanning network, compute, telephony, and databases. You will partner with IT and vendors to ensure scalable, resilient solutions and lead lifecycle management across technologies.

The role offers Hybrid Flex work with in-person collaboration and remote work possibilities, with a focus on delivering high availability and performance in a complex environment.

Qualifications

• Bachelor's degree or advanced degree required; in lieu, 7+ years of related experience.
• 5+ years of experience in data center or IT infrastructure roles.
• Familiarity with enterprise Java applications and middleware is a plus.

Responsibilities

• Plan, architect and deliver complex infrastructure designs for network, compute, telephony, platform, middleware and database solutions.
• Own technology currency, lifecycle management and capacity planning to meet SLAs.
• Define hardware/software performance standards for scalability and resilience.
• Provide technical guidance and partner with vendors on new technologies.
• Lead licensing, financial planning and capacity initiatives for datacenter tech.
• Consult IT partners and stakeholders on infrastructure decisions.
• Develop detailed designs for large initiatives with cross-functional teams.
• Ensure operational readiness through planning, testing and deployments.
• Guide incident resolution and maintain system stability during production events.
• Create standardized engineering guidelines and roadmaps with enterprise input.
• Collaborate with enterprise architects to align roadmaps with standards.

Skills

Network design

Compute infrastructure

Telephony

Platform

Middleware

Database

Capacity planning

Vendor partnerships

Technical leadership

Education

Bachelor's degree or advanced degree

7+ years experience without degree

Tools

Tomcat

Spring Boot

WebSphere

Job description

Job Description

Responsible for the engineering of various and complex aspects of both physical and cloud hosted data center infrastructures which might include network, compute, storage, platform, middleware, database and telephony. Independently analyze current and future requirements to effectively design data center infrastructure, networking and telephony systems while determining design feasibility from both technical and economic perspectives. Develop and maintain technical standards, procedures and documentation in partnership with service partners as needed. Compile and analyze operational data and directs proof of technology to establish standard for new designs or modifications to existing equipment, systems, or processes. Independently partner and consult with varied technical, business, project and management staff to identify and plan, assess data center and cloud infrastructure designs, physical data center requirements and impacts and resolve design problems.

WhatYou'llDo

• Independently plan, architect, and deliver complex infrastructure designs supporting network, compute, telephony, platform, middleware, and database solutions.


• Own technology currency, lifecycle management, and capacity planning to ensure infrastructure capabilities consistently meet established SLAs.


• Define and maintain hardware and software performance standards to ensure scalability, resilience, and operational excellence.


• Serve as an infrastructure subject matter expert, providing deep technical guidance on emerging technologies and partnering strategically with key technology vendors.


• Lead and contribute to software and hardware licensing, financial planning, and capacity initiatives to ensure efficient adoption and operation of datacenter technologies.


• Proactively consult with IT partners, business stakeholders, and vendors impacted by network and data center infrastructure decisions.


• Execute detailed infrastructure designs for large-scale and complex initiatives in collaboration with IT stakeholders, service owners, and delivery partners.


• Ensure operational readiness through engineering, planning, coordination, and execution of performance tuning, system support, incident and problem resolution, installations, and upgrades.


• Provide expert-level guidance and hands-on consultation during complex production incidents to support rapid resolution and system stability.


• Develop and maintain standardized engineering guidelines, procedures, and schedules to streamline solution delivery and improve datacenter operational efficiency.


• Build strong partnerships across the enterprise architecture community to maintain technical roadmaps and contribute to infrastructure strategies and standards.


• Collaborate closely with vendors to ensure delivered infrastructure solutions align with architectural intent and design specifications.


• Present new and emerging technology overviews to IT and enterprise leadership across a variety of leadership forums.


• Mentor and support less experienced engineers by providing technical direction, design guidance, and knowledge sharing as needed.

What You Bring

• Bachelor's degree or advanced degree.


• 5+ years of experience in related field.


• In lieu of degree, 7+ years of experience in related field.

Bonus Points

• Familiarity with Tomcat, Spring Boot, & WebSphere Application Server (Must have)


• Familiarity with AI Tools, Procedures, and Methods (CoPilot, Claude, Google Gemini, OpenAI) - (Nice to have)


• Experience with Facets


• Familiarity with scripting tools (Perl, Korn Shell Scripting, Python, and various languages) - (Nice To Have)


• Ability to adapt and be flexible in complex situations and display strong customers service skills

Where You'll Work

Our Hybrid Flex approach is built on presence with a purpose - giving you flexibility to work remotely with intentional in-person connection - that supports a workplace that's flexible, connected, and future focused.

In a Hybrid-Flex role, you'll work in the office at least two days a week for collaboration and connection. In a Remote Flex role, you'll work virtually, with a few in-office visits each year for meaningful moments that matter.

Whether your role is Hybrid Flex or Remote Flex depends on the nature of the work and distance from our Durham headquarters. We welcome candidates from outside the local area and in any states listed on this job posting. Onsite expectations will be discussed during the interview process.

WhatYou'llGet

• The opportunity to work at thecutting edgeof health care delivery with a teamthat'sdeeply invested in the community


• Work-life balance, flexibility, and the autonomy to dogreat work


• Medical, dental, and vision coverage along withnumeroushealth and wellness programs


• Parental leave and support plus adoption and surrogacyassistance


• Career development programs and tuition reimbursement for continued education


• 401k match including an annual company contribution


• Learn more

#LI-Hybrid

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

*Based on annual corporate goal achievement and individual performance.

$107,901.00 - $172,642.00

Skills

Data Center Design, Data Center Infrastructure Design, Data Center Networks, Data Center Operations, Data Infrastructure, Information Technology (IT) Services, Information Technology Architecture, Information Technology Infrastructure Library (ITIL), IT Service Management (ITSM), Network Infrastructures