Senior Infra Ops Engineer - AI-Driven Incident Response

thehartford; Hartford (CT); Hybrid; USD 117,000 - 175,000; Full time

Job summary

The Hartford is seeking a Senior IT Engineer to drive AI-enabled incident response and resilience across our technology stack. This role focuses on rapid detection, analysis, and restoration of critical service issues through engineering-depth in AI, cloud concepts, and infrastructure platforms.

Hybrid work is expected with in-office presence in Hartford, CT or Charlotte, NC three days a week (Tue–Thu). Base pay ranges reflect market benchmarks for senior infra roles at large insurers in the US.

Qualifications

• 8+ years' experience in monitoring and observability tools (Splunk, Dynatrace, ITSI, Moogsoft, ThousandEyes).
• Experience in AI-driven data analysis and problem solving.
• AI tool proficiency including prompt engineering and interrogation skills.
• Familiarity with ITSM and ticketing platforms, including incident creation, categorization, escalation, and documentation.
• Understanding of event correlation, alert prioritization, service impact analysis, and basic automation/workflow enablement.
• Strong analytical thinking and operational judgment.

Responsibilities

• Manage technical and executive communication for major incidents.
• Perform alert triage, correlation, and initial impact assessment to separate actionable events from non-actionable noise.
• Support major incident detection and escalation by validating symptoms, confirming affected services, and engaging resolver teams.
• Use standard operating procedures, runbooks, and decision frameworks to investigate, prioritize, and elevate events.
• Maintain situational awareness during active events; document event patterns and operational observations.
• Promote events to incidents when thresholds are met; partner with internal and external teams during restoration activities.
• Identify opportunities to improve monitoring effectiveness, event quality, automation, and operational readiness.
• May require shift coverage, off-hours support, and escalation activities aligned to a 24x7 operational model and follow-the-sun support structure.

Skills

Monitoring tools expertise

AI-driven analytics

Prompt engineering

Incident management

Operational judgment

Tools

Splunk

Dynatrace

ITSI

Moogsoft

ThousandEyes

Job description

The Hartford is seeking a Senior IT Engineer to drive AI-enabled incident response and resilience across our technology stack. This role focuses on rapid detection, analysis, and restoration of critical service issues through engineering-depth in AI, cloud concepts, and infrastructure platforms.

Hybrid work is expected with in-office presence in Hartford, CT or Charlotte, NC three days a week (Tue–Thu). Base pay ranges reflect market benchmarks for senior infra roles at large insurers in the US.