Senior Information Technology Project Manager

HUB International; Chicago (IL); On-site; USD 120,000 - 140,000; Full time

Job summary

HUB International’s Technology & Operations PMO seeks a Senior Project Manager to lead complex IT initiatives across the organization. You will partner with TechOps, change management, and business stakeholders to drive outcomes aligned to HUB’s strategic objectives.

The role requires a proven delivery leader with executive presence, capable of guiding multi-workstream programs, managing risk, and maturing PMO delivery standards.

Qualifications

• Bachelor’s degree in CS/IS/BA or commensurate experience.
• 8+ years in a project delivery role leading complex, multi-workstream projects.
• Deep knowledge of waterfall delivery; practical Agile and hybrid delivery experience.
• Proven ability to identify, structure, and manage project risk at executive level.
• Ability to manage multiple concurrent projects with detail and poise under pressure.
• Executive presence and communication skills to influence stakeholders at all levels.
• Service-oriented mindset with accountability to business needs and end-users.
• Collaborative, solutions-oriented approach; able to lead through ambiguity.

Responsibilities

• Lead end-to-end delivery of complex, cross-functional IT projects spanning multiple teams.
• Define and maintain robust project plans including scope, schedule, dependencies, risks, and issues.
• Proactively identify, assess, and manage risks; maintain risk registers and executive escalation.
• Serve as primary contact for senior stakeholders and sponsors, delivering clear status reports and decisions.
• Coordinate with vendors, IT operations, and change management for integrated execution.
• Coach and support other Project Managers on delivery practices and risk discipline.
• Contribute to development and continuous improvement of PMO standards, governance, tooling.
• Support portfolio visibility with high-quality project data and PMO cadences.

Skills

Project management

Risk management

Executive communication

Stakeholder management

Cross-functional leadership

Agile & Waterfall

Hybrid delivery

Education

Bachelor’s degree in Computer Science / Information Systems / Business Administration or related field

PMP or Agile certification

Tools

PMO governance frameworks

Job description

At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions

Technology & Operations PMO - Senior Project Manager

HUB International’s Technology and Operations PMO is seeking a Senior Project Manager to join a high-performing team supporting enterprise technology initiatives across the organization. This role is designed for an experienced delivery professional ready to lead complex, cross-functional projects, serve as a trusted partner to senior stakeholders, and actively contribute to the maturation of PMO delivery standards and team capabilities.

The successful candidate will bring a strong track record of leading high-stakes technology initiatives, a proactive approach to risk management, and the leadership presence to influence across organizational levels. They will partner closely with TechOps delivery teams, change management, and business stakeholders to drive meaningful outcomes aligned to HUB’s strategic objectives.

Responsibilities

• Lead end-to-end delivery of complex, cross-functional IT-enabled projects from initiation through close, often spanning multiple teams or workstreams
• Define and maintain robust project plans, including scope, schedule, dependencies, risks, and issues across concurrent initiatives
• Proactively identify, assess, and manage risks throughout the delivery lifecycle; maintain structured risk registers, ensure clear ownership, and elevate exposure with timeliness and transparency
• Serve as a primary point of contact for senior stakeholders and executive sponsors, delivering clear, confident status communications, decision packages, and escalation recommendations
• Anticipate stakeholder needs and translate complex delivery dynamics into actionable, audience-appropriate messaging
• Model a service mindset — building trusted relationships with delivery teams and business partners, prioritizing their success, and fostering a collaborative delivery environment
• Coordinate across vendors, IT Operations, and organizational change management resources to ensure integrated, well-sequenced execution and sustainable adoption
• Provide informal coaching and peer support to Project Managers on delivery practices, risk discipline, and stakeholder engagement
• Contribute actively to the development and continuous improvement of PMO delivery standards, methodologies, tooling, and governance frameworks
• Support portfolio-level visibility by maintaining high-quality project data and participating in PMO governance cadences

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field or commensurate experience
• 8+ years of experience in a project delivery role, including demonstrated experience leading complex, multi-workstream projects simultaneously
• Deep working knowledge of waterfall delivery methodology; practical experience with agile practices and hybrid delivery approaches
• Proven ability to identify, structure, and manage project risk in a disciplined, proactive manner — including executive-level escalation
• Ability to manage multiple concurrent projects with strong attention to detail, follow-through, and composure under pressure
• Executive presence and communication skills, with the ability to influence stakeholders, facilitate decisions, and tailor messaging across organizational levels
• Service-oriented mindset with a strong sense of accountability to business needs, project teams, and end-users
• Collaborative, solutions-oriented approach with the confidence to raise issues constructively and lead through ambiguity

Preferred Qualifications

• PMP or equivalent Agile certification
• Experience working within a formal PMO environment, including contribution to standards or governance frameworks
• Background in business analysis, organizational change management, or process improvement
• Insurance industry experience

JOIN OUR TEAM

Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.

The expected salary range for this position is $ 120,000 to $140,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HAS and 401(k) accounts, paid-time-off benefits such as vacation, sick, personal, floating holidays and company holidays. In addition, eligible annual bonuses, equity and commissions may be available for some positions.