Senior Information Associate - Front Desk & Admin (PROS)

Trinity Health; City of Troy (NY); On-site; USD 36,000 - 47,000; Full time

Job summary

St. Peter's Health Partners in Troy, NY, is seeking a Senior Information Associate for the PROS office. The role supports front-desk operations, patient verification, and scheduling, with emphasis on customer service and multi-tasking in a fast-paced medical setting.

Key duties include medical record maintenance, billing, and ensuring smooth office flow. Must have strong communication skills and prior healthcare clerical experience; HS diploma or GED required with a preference for an Associate

Qualifications

• High School Diploma or GED required or equivalent experience.
• Associates degree preferred or related coursework may be considered.
• 3 years related healthcare clerical experience preferred.
• Experience with patient billing and multi-line phone systems advantageous.
• Strong interpersonal and communication skills with attention to detail.

Responsibilities

• Manage front-end check-in/check-out procedures including reception, insurance verification, and scheduling.
• Triage incoming work from multiple sources and maintain daily tasks with excellent customer service.
• Manage multi-line phones, starting charts, directing visitors, filing, and general clerical duties.
• Maintain medical records, monitor supplies, handle daily billing and reconciliation, and monthly charge entry.

Skills

Phone system

Interpersonal skills

Communication

Attention to detail

Multitasking

Education

High School Diploma or GED

Associates degree preferred

Tools

Medical office software

Job description

St. Peter's Health Partners in Troy, NY, is seeking a Senior Information Associate for the PROS office. The role supports front-desk operations, patient verification, and scheduling, with emphasis on customer service and multi-tasking in a fast-paced medical setting.

Key duties include medical record maintenance, billing, and ensuring smooth office flow. Must have strong communication skills and prior healthcare clerical experience; HS diploma or GED required with a preference for an Associate