Senior Incident Response Engineer

Watts Water Technologies; Massachusetts; On-site; USD 152,000 - 168,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Paid holidays

Paid time off

Education reimbursement

Employee discounts

Job summary

Watts Water Technologies is seeking a Senior Incident Response Engineer to lead complex investigations end-to-end across cloud and on-prem environments. You will tune detections in CrowdStrike Falcon, coordinate with NG SIEM MDR, and drive improvements in incident response playbooks.

The role requires deep technical expertise in forensics, identity, network and cloud investigations, with a focus on reducing dwell time and improving detection quality in a hybrid North Andover, MA setting.

Qualifications

• Bachelor's degree in cybersecurity or related field; or equivalent experience.
• 5+ years hands-on incident response or security operations.
• Experience investigating cloud compromise in AWS/Azure/GCP environments.
• Experience with EDR technologies, including detection engineering and alert tuning.
• Familiarity with MITRE ATT&CK and incident response frameworks.

Responsibilities

• Lead complex security investigations end-to-end from escalation to closure.
• Investigate cloud application compromise and privilege escalation across environments.
• Develop and tune detection content to reduce false positives.
• Serve as technical liaison to MDR/NG SIEM providers and partners.
• Develop incident response playbooks and runbooks for repeatable cases.

Skills

Incident response

Cloud security

EDR/Tuning

Forensics

MDR/Managed security

MITRE ATT&CK

Education

Bachelor's degree in cybersecurity

Tools

CrowdStrike Falcon

NG SIEM MDR

Entra ID

Active Directory

Job description

We're Watts. Together, we're reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support - it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.

Scope of Position

This highly skilled individual, as part of the Information Security team, will serve as a senior technical escalation point for the global Information Security program. This is a hands-on senior individual contributor role responsible for leading complex security investigations, advancing detection engineering capabilities, and providing deep technical expertise across incident response activities. The Senior Incident Response Engineer will own complex investigations from initial escalation through containment, remediation, and closure; investigate security incidents across cloud and enterprise environments; and drive improvements in detection, response, and investigation capabilities. This role will also serve as a technical authority and escalation resource for other members of the Information Security team. This position reports to the Senior Manager, Information Security. This role is hybrid and is based in North Andover, Massachusetts.

Primary Job Duties and Responsibilities

Serve as the senior technical escalation point for Level 2 and Level 3 security incidents, owning complex investigations end to end through scoping, containment, remediation, and closure. Investigate cloud application compromise and exploitation across AWS, Azure, and GCP, including identity compromise, misconfiguration exploitation, privilege escalation, and data exposure across production and newly acquired environments. Own detection engineering and tuning within CrowdStrike Falcon, including reviewing alert quality and volume, adjusting detections, reducing false positives, and validating the impact of changes before and after implementation. Serve as the primary technical liaison to CrowdStrike Falcon Complete and NG SIEM MDR, managing partner escalations, responding to requests for information, validating partner findings against internal telemetry, and driving service quality. Conduct host, network, identity, email, and cloud forensics to establish root cause, incident scope, persistence, lateral movement, and potential data exposure. Build and maintain detection content, queries, and automation to improve investigation speed, strengthen security monitoring, and reduce manual triage effort. Provide senior technical guidance and escalation support to the Incident Response Associate when investigations require deeper technical expertise. Develop and maintain incident response playbooks, runbooks, and standard operating procedures for incident types within the scope of the role. Identify opportunities to continuously improve incident detection and response capabilities, investigation processes, and security operations in alignment with Watts' commitment to continuous improvement. Assume responsibility for other projects and duties as assigned by the Senior Manager, Information Security or Company management. Travel Requirements: 10%

Required Qualifications

Bachelor's degree in cybersecurity, information technology, computer science, or a related field and a minimum of five years of hands-on incident response, security operations, or related cybersecurity experience. In the absence of a degree, relevant work experience may be considered. Demonstrated experience investigating cloud compromise and application exploitation within AWS, Azure, and/or GCP environments. Hands-on experience with endpoint detection and response (EDR) technologies, including detection engineering, alert tuning, and investigation. Experience conducting host, network, identity, email, and/or cloud-based forensic investigations. Experience serving as a technical point of contact or escalation resource for an MDR or managed security service provider. Working knowledge of MITRE ATT&CK, the Cyber Kill Chain, and identity-based attack techniques within Entra ID and Active Directory environments. Ability to analyze complex security incidents, synthesize information from multiple telemetry sources, and independently drive investigations through resolution. Understanding of and adherence to applicable laws, codes, policies, regulations, and security practices and procedures. Must successfully establish employment eligibility and satisfactorily complete required background checks and pre-employment testing as a condition of employment.

Preferred Qualifications

Hands-on experience with CrowdStrike Falcon, including detection engineering and tuning. Experience working with CrowdStrike Falcon Complete and/or NG SIEM MDR. GCIH, GCFA, GCIA, GCFE, or equivalent incident response or digital forensics certification. Experience supporting security operations within a global or multi-site enterprise environment. Experience investigating incidents within newly acquired or integrating business environments.

General Applicable Company Competencies

Commitment to Watts' values of integrity, accountability, continuous improvement and innovation, and transparency. Punctuality and dependability. Ability to be flexible and adapt to changing work priorities and stressful conditions. Adherence to all personnel policies, procedures, and standards of process as implemented by Watts. Maintain productive and collaborative relationships with other Watts employees. Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working in an office environment. You will be required to work in the office at the North Andover, Massachusetts location three days per week (Monday-Wednesday) and can work remotely two days per week (Thursday and Friday).

Physical Requirements

Specific physical abilities required for this position include, but are not limited to: Ability to remain seated at a desk or workstation for extended periods. Ability to perform repetitive tasks such as typing on a keyboard or using a mouse for extended periods. Ability to physically move around the office and organize or transport files, packages, or other office-related materials. Ability to read documents, use a computer, and perform data entry tasks. Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls. Ability to operate standard office equipment such as computers, printers, phones, and copiers. Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Pay Range

The expected salary range for this position is $152,000-$168,000 yearly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law. Nothing in this job description restricts Watts’ right to assign or reassign duties, responsibilities, and working hours/conditions to this position at any time. This position is "at will," which means that either the employee or Watts may terminate the employment relationship at any time, with or without notice, and for any lawful reason. #LIHybrid

Watts in it for you

Please note that the following benefits apply only to permanent roles and do not apply to internship roles. Competitive compensation based on your skills, qualifications and experience Comprehensive medical and dental coverage, retirement benefits Family building benefits, including paid maternity/paternity leave 10 paid holidays and Paid Time Off Continued professional development opportunities and educational reimbursement Additional perks such as fitness reimbursements and employee discount programs Learn more about our benefit offerings here: https://tapintowattsbenefits.com/

How we work

At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success. And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water. Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

Watts Water is a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. Our family of brands offers some of the most varied product lines in the world, with world-class, water-related solutions focused on: Drainage and Water Reuse HVAC and Hot Water Plumbing and Flow Control Water Quality and Rainwater Harvesting We are a $1.9 billion global company, listed on the New York Stock Exchange (NYSE) with a presence in five (5) continents and twenty-four (24) countries, and an employee population that speaks over eighteen (18) languages. As a people-first company, we prize enriching and caring for all who work here not only through words but through actions. This includes executing our Diversity, Equity, and Inclusion (DEI) strategy, and providing our employees with meaningful career growth opportunities, a positive and safe work environment, and affirmation that they are heard, valued, and respected. We are proud to be an organization that believes that a safer world is a more sustainable world – a belief that we proudly reflect in each of our technologies and solutions and our environmental and social commitments, such as our partnership with Planet Water Foundation. Learn more about the Watts way, here.

Specialties

Plumbing, HVAC, Water Quality, and Gas Headquarters Americas & Corporate Headquarters: North Andover, Massachusetts, USA Asia-Pacific, Middle East & Africa (APMEA) Headquarters: Shanghai, China Company Size About 5,000 employees Website http://www.watts.com/ http://www.wattsindustries.com/ http://www.wattsasia.com/ Industry Machinery Founded 1874