Senior Incident Communications Lead

Salesforce, Inc.; Georgia; Hybrid; USD 94,000 - 142,000; Full time

Job summary

Salesforce is seeking a Senior Analyst for the Critical Incident Communications (CCR) team to manage customer-facing communications during critical incidents. You will translate complex technical issues into clear business language and craft updates for customers, executives, and internal stakeholders.

As part of a 24/7 operation, you will collaborate across the Salesforce ecosystem, build trusted partnerships, and contribute to incident readiness through training and drills.

Qualifications

• 4-8 years of experience in incident management, crisis communications, or technical writing.
• Exceptional writing, editing, and verbal communication skills.
• Ability to learn and translate complex technical concepts for diverse audiences.

Responsibilities

• Translate complex technical issues into clear business-friendly updates during incidents.
• Consolidate information from engineering and support for updates to customers, executives, and internal teams.
• Develop partnerships across the enterprise to align action and communicate effectively during disruptions.
• Support incident readiness through training, simulations, and drills.

Skills

Incident management

Crisis communications

Technical writing

Communication skills

Tools

AWS

GCP

Job description

Salesforce is seeking a Senior Analyst for the Critical Incident Communications (CCR) team to manage customer-facing communications during critical incidents. You will translate complex technical issues into clear business language and craft updates for customers, executives, and internal stakeholders.

As part of a 24/7 operation, you will collaborate across the Salesforce ecosystem, build trusted partnerships, and contribute to incident readiness through training and drills.