Senior Implementation Project Manager

TigerConnect; Sacramento (CA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Excellent Medical, Dental, and Vision

401k match

Wellness reimbursement

Flexible time off

Job summary

TigerConnect is seeking a Senior Implementation Project Manager to spearhead the deployment of our clinical workflow solutions. You will guide complex implementations from initiation to closure, coordinating cross-functional teams across product, engineering, and clinical operations to ensure on-time, in-scope delivery.

You will manage risk, change management, and executive communications while optimizing processes and driving customerROI across healthcare customers nationwide.

Qualifications

• 12+ years of project management experience, enterprise projects
• Expert knowledge of project management methodologies and tools
• Understanding of systems, development methodologies, solution architecture
• Experience delivering Organizational Change Management
• Proven ability to present to executive leadership
• Willingness to travel up to 50%

Responsibilities

• Lead the implementation of TigerConnect solutions for clinical workflow optimization.
• Identify and mitigate project risks; develop contingency plans.
• Establish and maintain communications with stakeholders; report status and escalate issues.
• Provide leadership to project team; manage resources and foster collaboration.
• Conduct lessons learned at project closure and drive process improvements.
• Collaborate with product management, engineering, solution design, and clinical teams.
• Execute organizational change management plans including user training and onboarding.
• Generate reports on project status, budget, metrics, and resource allocation for leadership.
• Drive use-case discussions and collect user feedback throughout implementation.
• Deliver exceptional customer service to executive leadership while improving reporting models.

Skills

Project management

Healthcare SaaS

Stakeholder management

Communication

Risk management

Organizational Change Management

Leadership

Executive communication

Travel planning

Education

Bachelor's degree in related field

PM Certification (PMP/CSM)

Tools

MS Project/Jira

CRM/ERP systems

Job description

Senior Implementation Project Manager

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

We are seeking an experienced and highly motivated Senior Implementation Project Manager to lead the implementation of our TigerConnect solutions for clinical workflow optimization.

The Senior Implementation Project Manager is integral to the Customer organization’s PMO team providing exceptional administrator and implementation expertise. Working in a complex and dynamic environment, this experienced professional will be responsible for TigerConnect software implementation, training, maintenance, and system enhancements to deliver the platform to our customers successfully. You will also be responsible for the successful execution of the project from initiation to closure, including guiding the customer’s change management, ensuring that the project is delivered on time and within scope and budget. You will also manage stakeholders, identify and mitigate project risks, and ensure that customer value and ROI are achieved. The Senior Project Manager possesses business acumen and sophisticated analytic thinking, advanced knowledge of TigerConnect’s capabilities/integrations, and a demonstrated ability to work collaboratively with team members at all levels, including executive leadership. You will be a champion of Project Management process and seek opportunities to improve the PMO and interdepartmental collaboration for enhanced project and product output.

• Implement the TigerConnect solutions and products by leading the initial software build;
• Identify and mitigate project risks and develop contingency plans as needed;
• Establish and maintain effective communication channels with project stakeholders, including status reporting and escalation of issues;
• Provide leadership and direction to project team members, including managing resources, providing guidance and feedback, and promoting teamwork and collaboration;
• Conduct lessons learned at Project Closure and identify opportunities for process improvement inside and outside the PMO;
• Collaborate with cross-functional teams, including product management, engineering, solution design, and clinical teams, to ensure alignment and successful delivery of the project;
• Execute Organizational Change Management Plans with customer analysis on user training, managing clinical and administrative users, and support customer onboarding;
• Generate custom reports regarding project status, budget, metrics, and resource allocation producing critical insights for executive and leadership reporting and decision-making;
• Actively lead conversations regarding use cases and capabilities and solicit user feedback and suggestions throughout the implementation;
• Provide professional level customer service to executive leadership and key stakeholders with applicable metrics on business objectives while continually improving reporting models to achieve strategic decisions;
• Ensure adherence to project management best practices, including risk management, change management, TigerConnect workflow implementation standards, and quality assurance;
• Identify and mitigate project risks and develop contingency plans as needed;
• Establish and maintain effective communication channels with project stakeholders, including status reporting and escalation of issues;
• Provide leadership and direction to project team members, including managing resources, providing guidance and feedback, and promoting teamwork and collaboration;
• Conduct lessons learned at Project Closure and identify opportunities for process improvement inside and outside the PMO.

• 12+ years of comparable project management experience plus demonstrated success in enterprise project management, preferably in a healthcare or SaaS environment
• Expert knowledge of project management methodologies and tools with demonstrated proficiency with project planning, research, and analysis
• Understanding of systems, development methodologies, solution architecture, systems administration, and tools and processes that support business systems
• Experience establishing and delivering proper/formal Organizational Change Management, education, and training as a part of delivering projects
• Demonstrated ability to create engaging, cogent, succinct, and well‑edited presentations and deliver communications to stakeholders, including executive leadership
• Project management certification (e.g., PMP, CSM, etc.)
• Exceptional customer relationship skills – proven ability to collaborate and communicate with both technical and non‑technical personnel
• Strong critical thinking skills to evaluate alternatives and present solutions consistent with business objectives
• Superior organizational skills – demonstrated ability to multi‑task and manage multiple projects at a time while maintaining precise attention to detail
• Ability to travel up to 50%

Enjoy remote flexibility with teams across the US and globally - plus prime office space in El Segundo, California

• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
• Focus on your well‑being through our wellness reimbursement program and company‑wide wellness days (extra days off to rest and recharge)
• Our flexible time off lets you work hard and play hard—on your schedule

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. It also helps ensure a more fair and consistent hiring process for the best possible interview experience. Our interviews are confidential and privacy is very important to us.