Senior ICSR Case Management Leader

Eli Lilly and Company; Indianapolis (IN); On-site; USD 117,000 - 172,000; Full time

Benefits offered by this job

401(k)

Vacation benefits

Health, dental, vision benefits

Job summary

Lilly is seeking an Associate Director, Senior Case Manager in Indianapolis to lead ICSR intake, processing and submissions. You will resolve complex case questions, maintain master case integrity and support audits across Lilly and vendor sites.

Responsibilities include escalating issues, guiding case processors, monitoring metrics, and partnering with Clinical and Compliance teams to ensure timely, compliant safety reporting. A Bachelor’s degree and 5+ years in ICSR work are required.

Qualifications

• Bachelor’s degree and 5+ years hands-on ICSR processing experience.
• Experience reviewing or quality-checking the work of other processors.
• Authorized to work in the United States on a full-time basis. Lilly will not sponsor work authorization.

Responsibilities

• Lead ICSR intake, processing, and submissions across Pillar operations.
• Resolve complex ICSR validity questions and ensure master case accuracy.
• Provide audit support and root-cause investigations with CAPA implementations.
• Coach and calibrate processors; escalate complex issues to leadership.

Skills

ICSR processing

Quality review

Vendor coordination

Education

Bachelor’s degree

Tools

Argus

Veeva Vault Safety

MedDRA

WHO Drug coding

Job description

Lilly is seeking an Associate Director, Senior Case Manager in Indianapolis to lead ICSR intake, processing and submissions. You will resolve complex case questions, maintain master case integrity and support audits across Lilly and vendor sites.

Responsibilities include escalating issues, guiding case processors, monitoring metrics, and partnering with Clinical and Compliance teams to ensure timely, compliant safety reporting. A Bachelor’s degree and 5+ years in ICSR work are required.