Senior I Engineer - Network Services Implementation & Remote Support

NYU Langone Health; New York (NY); Remote; USD 85,000 - 122,000; Full time

Job summary

NYU Langone Health is seeking a Senior I Engineer - Technology Engineering to provide daily support for the Medical Centers Remote Sites' network infrastructure, including Level 2/3 troubleshooting and resolution. The role reports to the Associate Director of Network Services Implementation and Remote Support.

Responsibilities include troubleshooting routers/switches, maintaining network documentation, and supporting project implementations while collaborating with Network Architects.

Qualifications

• 4+ years of experience in networking or IT.
• BA/BS degree required.

Responsibilities

• Troubleshoot and repair routers, switches, and network software/hardware for LAN/WAN and wireless infrastructure.
• Maintain Enterprise Data Networks documentation.
• Support Moves, Adds and Changes for the Medical Center.
• Perform routine maintenance and code upgrades on network systems.
• Coordinate network changes with Change Management policies.

Skills

Networking fundamentals

Routing & Switching

TCP/IP

WLAN technologies

Subnetting/VLANs

Analytical skills

Customer service

Education

BA/BS degree

Tools

Cisco Router/Switches

Cisco Nexus

Network Monitoring Tools

Job description

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition‑free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

For more information, go to NYU Langone Health, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary

We have an exciting opportunity to join our team as a Senior I Engineer - Technology Engineering. Reporting to the Associate Director of Network Services Implementation and Remote Support, the Sr. I Engineer is responsible for daily support of the Medical Centers Remote Sites' network infrastructure, including levels 2/3 support for all network problem troubleshooting and resolution. It also ensures the smooth operation of communications networks in order to provide maximum performance and availability. Position also supports project implementation efforts in collaboration with peers and Network Architects.

Job Responsibilities

• Responsible for the troubleshooting and repair of routers, switches and all network communications software and hardware supporting the local area, wide area and wireless network infrastructure
• Maintain system documentation for the Enterprise Data Networks
• Supports all network Moves, Adds and Changes for the Medical Center
• Performs routine maintenance and code upgrades for network systems
• Coordination of network changes in conjunction with Change Management policies.
• Monitors systems alerts, performance and utilization reporting
• Provides support for project implementation and equipment installations
• Network problem management, reporting and escalation

Minimum Qualifications

• 4 or more years of experience
• BA/BS degree

Preferred Qualifications

• In depth knowledge of Networking systems and protocols, Routing and Switching products, Routing and Switching protocols, 802.11 Wireless technologies, TCP/IP protocols, WAN Protocols, End User Infrastructure Support, Network Management Tools, Cable Specifications, etc.
• Thorough knowledge of IP subnetting, addressing, and Variable Length Subnet Masks to assist in problem determination and resolution.
• Experience working with carriers and troubleshooting WAN circuits ranging from serial (T1) to Gigabit Metro Ethernet, fiber optic services
• Advanced knowledge of routing protocols; EIGRP, BGP, OSPF
• Advanced knowledge of Layer 2 protocols
• 5 years experience Cisco Router and Switches.
• 5 years experience in large multivendor end‑user environments.
• 5 years experience working with Catalyst 6500, 6800, 4500, 3850, 3750, series switches
• 5 years experience working with 2600, 2800, 2900, 7200, 3600 , 3800, 4400 series routers
• Work Experience with Network Monitoring and Reporting tools.
• Experience with Cisco Nexus 7000, 5000, 2000 series switches a plus.
• Experience working in a datacenter environment a plus.
• Experience working with Cisco IP Telephony a plus.
• Experience with Network Security Protocols a plus
• Experience working with Firewalls a plus.
• Work experience in healthcare and/or education or equivalent experience in complex organizations.
• Excellent verbal and written communication skills, analytical ability, decisiveness, strong judgment, and the ability to work effectively with clients, IT management, staff and vendors.
• Interpersonal skills, and ability to understand the business and technical needs of the client as well as foster customer relationship building and deliver outstanding customer service.
• Strong verbal and written communication skills; ability to communicate technical information to non‑technical users; ability to work effectively with customers.
• Candidate should be able to work in a fast‑paced environment, support multiple initiatives simultaneously, prioritize work to meet and or exceed established service levels and be dependable.
• Strong time management, technical and analytical skills required.
• Ability to think logically and creatively in problem solving. Should know when to elevate a problem.
• Contributes individually with supervision and as part of a team.
• Ability to work effectively with customers and other IT team members.
• May be required to work weekends and stay late as necessary.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time‑off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well‑being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $84,577.92 - $121,662.48 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here