Senior HVAC Service Tech — Expert Home Comfort & Solutions

Service Experts; Goshen (KY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Top pay with incentives

PTO 24 days

Career growth

Health insurance

401(k) match

Training academy

Company device

Uniform program

Life insurance

Disability insurance

Job summary

Service Experts is seeking an experienced HVAC technician for residential and light commercial service in Goshen, KY. Under minimal supervision, you will diagnose, repair, and maintain heating, cooling, ventilation, and related equipment while delivering excellent customer service.

You will communicate with customers, promote services, and work under Field Supervisor or General Manager. Eligible candidates have 4+ years in HVAC with proper certifications and clean driving records.

Qualifications

• High school diploma or GED with additional training and 4+ years’ experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• EPA and safety certifications required
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on HVAC equipment

Responsibilities

• Works under minimal supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner
• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer.
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
• Promotes products and services to the customer. Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned
• Regular, reliable attendance

Skills

HVAC experience

EPA certification

Licensing/certification

Reading wiring diagrams

Electrical troubleshooting

Customer service

Valid driver's license

Heavy lifting

Attic access

Time management

On-call availability

Education

High school diploma or GED

Job description

Service Experts is seeking an experienced HVAC technician for residential and light commercial service in Goshen, KY. Under minimal supervision, you will diagnose, repair, and maintain heating, cooling, ventilation, and related equipment while delivering excellent customer service.

You will communicate with customers, promote services, and work under Field Supervisor or General Manager. Eligible candidates have 4+ years in HVAC with proper certifications and clean driving records.