Senior Human Services Program Specialist

State of Florida; West Palm Beach (FL); On-site; USD 36,000 - 49,000; Full time

Job summary

Florida Department of Children and Families is seeking a Senior Human Services Program Specialist in Riviera Beach to lead data analysis, program evaluation, and policy implementation across the Southeast Region.

You will train staff, develop curricula, monitor performance, and coordinate with State Office to ensure consistent service delivery. A bachelor's degree and four years of professional experience are required.

Qualifications

• Bachelor’s degree from an accredited college or university and four years of professional experience in health, social, economic or rehabilitative programs
• A Master’s degree from an accredited college or university can substitute for one year of the required experience
• Professional or nonprofessional experience as requires above can substitute on a year-for-year basis for the required college education

Responsibilities

• Monitors data and analyzes program eligibility, service delivery, and policy implementation.
• Plans and conducts pre-service, in-service, and policy update training for staff.
• Designs training materials and curricula to meet in-service needs.
• Provides guidance and consultation to Southeast Region staff on program issues.
• Tracks performance data and prepares statistical reports for evaluation.
• Coordinates between State Office and Southeast Region Operations to improve service delivery.

Education

Bachelor’s degree

Master’s degree substitute for one year experience

Job description

Requisition No: 882069
Agency: Children and Families
Working Title: Senior Human Services Program Specialist
Pay Plan: Career Service
Position Number: 60021489
Salary: $42,561.57
Posting Closing Date: 09/02/2026

Total Compensation Estimator Tool

Description

This is professional work assigned to our Office of Economic Self-Sufficiency Program. Responsibilities include collecting, compiling and analyzing program data, assessment of training needs, training program activities, and analysis of complex policy and case management problems. This position also provides assistance in the administration of monitoring and technical assistance activities developed to assure program consistency and uniformity at the service area level. Only employees of the Florida Department of Children and Families will be considered.

Location

Riviera Beach. Applicants interested in working in areas outside of the Southeast Region will need to apply for positions advertised for those specific areas on the People First System.

Minimum Qualifications

• A Bachelor’s degree from an accredited college or university and four years of professional experience in health, social, economic or rehabilitative programs
• A Master’s degree from an accredited college or university can substitute for one year of the required experience
• Professional or nonprofessional experience as requires above can substitute on a year-for-year basis for the required college education

Responsibilities Include But Are Not Limited To The Following

• Monitors data and performs analysis to resolve problems arising in program eligibility, service delivery and/or policy implementation;
• Plans, organizes, and conducts pre-service, in-service and policy update training for staff and insures employees have the basic knowledge required to administer a variety of programs;
• Designs supplemental training programs to meet specialized in-service training needs, including appropriate curricula and supportive material;
• Utilizes and develops supplemental material for core training packages from the Office of Economic Self-Sufficiency Central Program Office by analyzing, evaluating, and understanding the skills, attitudes, background, abilities of the available program personnel and then selecting the most appropriate training delivery system;
• Assist with Quality Management and Assurance Plan monitoring for the Southeast Region;
• Assist with other operational, program and performance monitoring as required to ensure that standards and polices are compiled with;
• Agency liaison to other community agencies/partners and serves as spokesperson on program policy within the community as needed;
• Provides program and policy guidance and consultation to Southeast Region staff;
• Provides consultation, technical assistance, on-site visits, assistance in problem resolution and follow-up evaluation and training, etc., to Office of Economic Self-Sufficiency program supervisors and specialists;
• Tracks and analyzes performance data and compiles statistical reports for the Southeast Region and provides same to Circuit Operations for evaluation and program compliance;
• Coordinating assignments, activities, and projects between State Office and Southeast Region Operations, including working closely with other Program Offices and Southeast Region Operations to facilitate service delivery across program lines;
• Assists in developing corrective action plans as requested;
• Evaluates program effectiveness;
• Provides recommendations based on monitoring results;
• Compiles, collects and analyzes data;
• Performs other related duties as assigned;

Special Note

• State of Florida Employment applications must reflect most current position and all previous employment history in order to receive full consideration.
• Some Agency positions may require successful completion of pre-interview assessment or work sample prior to interview
• Ability to speak/read/write Spanish/Creole/French or other foreign language may be considered in the selection process as determined by Agency need at time of interview
• Preference will be given to applicants with Office of Economic Self-Sufficiency experience

It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.