Senior HR Representative

Yuhaaviatam of San Manuel Nation; Brier (WA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Total Rewards package including monetary and development rewards

Pay-for-performance programs

Job summary

Yuhaaviatam of San Manuel Nation is seeking a Senior Human Resources Representative to provide high-quality customer service while administering diverse HR programs. This role requires independence, professionalism, and acts as a team lead within a front-facing HR office environment.

Key responsibilities include handling HR inquiries, administering programs such as unemployment claims and tuition reimbursement, and collaborating with cross-functional teams. Ideal candidates should possess a Bachelor's degree and have HR support experience.

Qualifications

• Minimum 3 years of experience in an HR support role, HR Generalist experience preferred.
• Experience in the Hotel/Casino/Hospitality industry or customer/guest experience preferred.

Responsibilities

• Acts as primary contact for visitors and callers to Human Resources.
• Administers HR programs including unemployment insurance claims and tuition reimbursement.
• Monitors and documents visitor interactions within the case management system.
• Supports HR Representatives by providing tools training and ongoing guidance.
• Collaborates with HRIS team to ensure HCM data accuracy.

Skills

Customer service principles

HR policy understanding

Analytical skills

Problem-solving skills

Bilingual (Spanish)

Education

Bachelor's degree in business administration or related field

PHR or SHRM certification

Tools

Workday (HCM system)

Microsoft Suite

Job description

Under the direction of the Supervisor, HR Operations, the Senior Human Resources (HR) Representative provides high-quality customer service to employees while administering HR programs, policies, and procedures across multiple functional areas.

This position operates in a front-facing HR office environment and requires minimal supervision, demonstrating a high level of independence and professionalism. As a team lead, this role acts as the first level escalation point for HR Representatives and sets the standard for excellence in customer service and professionalism.

Essential Duties & Responsibilities

1. Serves as primary point of contact for visitors and callers to Human Resources, delivering one‑and‑done service to team members. Provides accurate information, guidance and support on routine HR matters and versatility in supporting HR functions including benefits, leave, recognition programs, recruiting, and Human Capital Management.
2. Administers HR programs such as unemployment insurance claims, employment verification, tuition reimbursement, team member recognition, I‑9 recertification and compliance audits, and other key initiatives. Ensures program documentation and Standard Operating Procedures are consistently maintained and updated. Conducts process reviews and makes recommendations to enhance efficiency.
3. Monitors and documents visitor and caller interactions within the case management system to ensure accurate tracking of inquiries, resolutions, and follow‑ups. Leads the team in effectively logging and managing cases, resolving escalated matters or referring them to appropriate departments. Analyzes case data to identify trends, generate reports, and provide actionable insights and recommendations to leadership. Collaborates within the team and cross‑functionally to ensure timely case resolution in alignment with service level agreements.
4. Supports HR Representatives by providing tools training and ongoing guidance. Leads the team in the absence of the HR Operations Supervisor to ensure continuity in daily operations.
5. Collaborates with the HRIS team to ensure HCM data accuracy and supports team members with employee self‑service. Assists with data audits, corrections, and file reviews.
6. Performs other duties as assigned to support the efficient operation of the department.

Education, Experience and Qualifications

• Bachelor's degree in business administration or related field.
• Minimum 3 years of experience in an HR support role; HR Generalist experience preferred.
• Relevant or direct experience may be considered in lieu of the minimum educational requirements.
• Experience in the Hotel/Casino/Hospitality industry or other customer/guest experience preferred.
• Experience working with Workday (HCM system) preferred.

Knowledge, Skills and Abilities (KSA)

• Understanding of HR policies and procedures.
• Strong understanding of customer service principles within HR contexts.
• Capability to work independently and collaboratively in dynamic environments.
• Highly adaptable to changing priorities.
• Skillful in fostering positive relationships across teams.
• Demonstrated success in driving process improvement and supporting business changes.
• Analytical, data‑driven approach.
• Strong attention to detail and accurate work product.
• Excellent oral and written communication skills.
• Strong problem‑solving skills, creative thinking, and sound decision‑making.
• Proven ability to handle confidential information with discretion.
• Proficiency in Microsoft Suite.
• Bilingual in Spanish or other languages is a plus.
• Proven ability to train others effectively.

Licenses, Certifications and Registrations

• May be required to obtain and maintain a gaming license at the discretion of the SanManuel Tribal Gaming Commission.
• PHR or SHRM certification a plus.

Physical Requirements and Working Conditions

Primary work environment is a climate‑controlled office setting. Work requires travel to attend meetings, trade shows, and conferences. Incumbents may be required to work evening, weekend, and holiday shifts. Must be able to work in a fast‑paced, high‑demand environment. Strength must be sufficient to exert up to 10 pounds occasionally or a negligible amount frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally. Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery such as a calculator, copy machine, and computer printer. Physical activities that apply to the essential functions of the position include balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Hearing sufficient to hear conversational levels in person, via videoconference, and over the telephone. Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone. Visual acuity that meets the requirements of the position: close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility. Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties. Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours. The employee may be exposed to fumes or airborne particles including secondhand smoke. Reasonable accommodation will be made in compliance with all applicable law.

Benefits

• Total Rewards package of monetary, benefits and development rewards for individuals who meet and exceed specific goals.
• Programs support a pay‑for‑performance philosophy.