Senior HR Consultant (opens in a new tab)

Justworks, Inc.; New York (NY); On-site; USD 121,000 - 151,000; Full time

Job summary

Justworks, Inc. in New York City is seeking a Senior HR Consultant to guide strategic HR initiatives for assigned customers and translate complex employment concepts into clear guidance.

You’ll help clients navigate compliance, develop programs, and drive customer success with empathy and strategic insight. You will mentor fellow consultants, partner with Legal, Product, and Revenue teams on evolving employment laws, and help optimize team efficiencies with innovative approaches, including AI

Qualifications

• Minimum of 7 years experience at the HR Generalist, HR Business Partner, HR Manager, or Employee Relations Manager level.
• Experience handing compliance across multiple US states.
• At least 1 of the following HR certifications: PHR, SPHR, SHRM-CP, or SHRM-SCP.
• If not certified, certification must be obtained within the first six months of employment - Justworks will provide financial support.
• Nice to have: Experience in tech, consulting, SaaS, and/or PEO environments.
• Global HR experience.
• Fluency in additional languages (especially Spanish).

Responsibilities

• Provide strategic HR guidance for assigned customers – including strategic assessments + action plans, handbook review, proactive HR compliance guidance, and program development – to help them achieve their HR and business goals.
• Serve as primary point of contact for assigned customers, educating them on HR best practices and working through creative solutions to effectively answer their complex HR questions.
• Coach and mentor fellow HR Consultants, supporting them in their day-to-day work, and providing quality assurance feedback.
• Balance time spent on customer-facing interactions and on deliverables for customers.
• Create HR-related content, tools, and experiences, for external and internal uses.
• Work with other Consultants on optimizing efficiencies across the entire team, including the integration of AI tools.
• Manage longer-term projects – such as our customer compliance newsletter and customer learning opportunities (such as webinars) – inclusive of scoping, providing feedback and inputs, and setting and meeting deadlines.
• Partner with Legal, Product, and Revenue teams on upcoming employment legislation – how it impacts Justworks customers and how we will best support them through change.
• Explain complicated compliance and HR concepts in simple, user-friendly terms.
• Display a high level of professionalism and compassion when working with each account on sensitive matters.
• Perform other related duties as assigned.

Skills

Strategic HR guidance

Customer education

Mentorship

Compliance knowledge (US states)

Cross-functional collaboration

Education

PHR / SPHR / SHRM-CP / SHRM-SCP

Job description

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

If this sounds like you, you’ll fit right in.

Who You Are

You are passionate about strategizing with customers on their HR challenges and care deeply about the customer experience. You can simplify and articulate legalese and complex concepts into clear, easy-to-understand terms. You genuinely enjoy figuring out how and why things work and are excited by opportunities to drive team improvements. You are comfortable speaking directly with customers about challenging situations, and do so with empathy and ingenuity. You love learning about new products and subject matter (such as employment law updates), and helping others learn as well.

What You Will Work On

• Provide strategic HR guidance for assigned customers – including strategic assessments + action plans, handbook review, proactive HR compliance guidance, and program development – to help them achieve their HR and business goals
• Serve as primary point of contact for assigned customers, educating them on HR best practices and working through creative solutions to effectively answer their complex HR questions
• Coach and mentor fellow HR Consultants, supporting them in their day-to-day work, and providing quality assurance feedback
• Balance time spent on customer-facing interactions and on deliverables for customers
• Create HR-related content, tools, and experiences, for external and internal uses
• Work with other Consultants on optimizing efficiencies across the entire team, including the integration of AI tools
• Manage longer-term projects – such as our customer compliance newsletter and customer learning opportunities (such as webinars) – inclusive of scoping, providing feedback and inputs, and setting and meeting deadlines
• Partner with Legal, Product, and Revenue teams on upcoming employment legislation – how it impacts Justworks customers and how we will best support them through change
• Explain complicated compliance and HR concepts in simple, user-friendly terms
• Display a high level of professionalism and compassion when working with each account on sensitive matters
• Perform other related duties as assigned

How You Will Do Your Work

As a Senior HR Consultant, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

• Culture and change champion - owning and balancing the conflicts between standing still and moving forwards; believes in, helps develop, and cultivates excitement in their workplace culture.
• Takes responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Curious - the innate desire to learn, grow and understand.
• Plans and aligns - Breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems; operates with very little direction.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: "Everything should be made as simple as possible, but no simpler."

Qualifications

• Minimum of 7 years experience at the HR Generalist, HR Business Partner, HR Manager, or Employee Relations Manager level
• Experience handing compliance across multiple US states
• At least 1 of the following HR certifications: PHR, SPHR, SHRM-CP, or SHRM-SCP
• If not certified, certification must be obtained within the first six months of employment - Justworks will provide financial support
• Nice to have:
• Experience in tech, consulting, SaaS, and/or PEO environments
• Global HR experience
• Fluency in additional languages (especially Spanish)

The base wage range for this position based in our New York City Office is targeted at $121,000.00 to $151,000.00 per year.

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks .

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at [e-mail] . Your comfort and success matter to us, and we're here to ensure an inclusive experience.

We’re committed to building a culture where everyone feels welcome, supported, and empowered to thrive. We believe that a wide range of perspectives, experiences, and identities strengthens our team and helps us create the kind of workplace—and world—we want to see.

We believe that in order to gather accurate demographic information we need to move beyond traditional questions about gender, race and ethnicity, and sexual orientation in favor of more inclusive and open-ended approaches. Of course, thinking around these areas is ever-evolving so, wherever applicable please feel free to select "I prefer to self-describe" and then elaborate so we can use your feedback to inform survey selections in the future.

Participation in this survey is completely optional. Any responses you choose to share will not be associated with your application and will not in any way be used in any hiring decision. We are collecting this information to deepen our understanding of our candidate pool and to continue to foster a welcoming and equitable hiring experience for all.

At Justworks, we are building an open, inclusive, and collaborative culture that values each person’s unique potential. We strive to help every Justworker grow with confidence in the collective service of our company, our community, and our customers.

We know that creating a truly inclusive workplace where everyone thrives is an ongoing journey—one that requires consistency, accountability, and shared commitment. We’re proud of the company we’re building together, one great Justworker at a time.