Senior Housing Navigator (Remote-Eligible)

King County Housing Authority; Tukwila (WA); Hybrid; USD 116,903,000 - 157,655,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Remote work up to 60%

Job summary

King County Housing Authority in Tukwila, WA is seeking a detail-oriented Senior Housing Specialist to support the Housing Choice Voucher program. The role focuses on client and landlord advisement, policy guidance, and accurate review of housing payments and compliance.

The ideal candidate will have strong customer service skills, leadership, and proficiency with MS Office and housing software. After onboarding, there may be opportunities for remote work up to 60%, with occasional in-office

Qualifications

• High School Diploma or GED required; extensive Housing Choice Voucher (HCV) program experience (5+ years) preferred.
• Ability to provide exceptional customer service to a diverse population of stakeholders.
• Strong written and verbal communication; ability to work under pressure in a fast-paced environment.

Responsibilities

• Provide customer service to tenants and landlords; mediate concerns and monitor program compliance.
• Conduct annual and interim reviews, verify household data, and calculate Housing Assistance Payments (HAP).
• Coordinate moves and new admissions; investigate terminations and fraud complaints.
• Generate monthly reports and manage document scanning/indexing; handle portability and HAP contracts.
• Attend meetings and trainings as needed.

Skills

Customer service

Communication

Leadership

Organizational skills

Time management

Problem solving

MS Office

Education

High School Diploma or GED

Tools

Yardi

Tenmast

OnBase

Adobe

DocuSign

Job description

Are you looking for more than just a job? Looking for an opportunity to be passionate about what you do while providing resources to your community? Do you have great attention to detail and enjoy providing exceptional customer service? If so, this position may be for you! We are recruiting for a talented, detail oriented, and customer service focused Senior Housing Specialist based in Tukwila, WA. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys working with diverse customers, and is committed to the highest standards in public service. The ideal candidate will be:

• Able to provide exceptional customer service to a diverse population of internal and external stakeholders.
• Resourceful and able to independently address and resolve issues as they arise.
• Highly skilled as an effective communicator both verbally and in writing.
• Flexible and able to adjust to shifting priorities and needs while maintaining a positive attitude.
• A collaborative team member who is also a strong leader with well-developed organizational and time management skills.
• Able to work effectively under pressure in a fast-paced environment.
• Reliable, with a proven reputation for being consistently dependable.

This position supports the Housing Choice Voucher Program. Excellent communication skills will be important as the individual selected will be relied upon to advise clients, landlords and other housing employees on housing policies, procedures, and requirements. Other important duties will include auditing case files for accurate, consistent application of program policies, procedures, and regulations and checking accuracy of housing assistance payments. This role will be responsible for conducting reviews of suspected program violation or fraud. In some cases, this role will provide assistance to landlords and tenants to resolve financial and housing issues, negotiate rents, and recommend termination of services, if necessary. May mediate claims between tenants and landlords.

King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link.

We transform lives through housing.

Please note this position is open until filled; however, to ensure consideration applications should be received by August 24, 2026, at 4:30 p.m.

Essential Functions

The Senior Housing Specialist will:

• Provide customer service to tenants and landlords; mediate concerns between landlords and tenants; monitor program compliance.
• Conduct annual and interim reviews by verifying household, income, expenses, and deductions; calculate Housing Assistance Payments (HAP).
• Compose and verify moves and new admissions.
• Investigate and compose terminations.
• Research and determine retro rent agreements and fraud complaints.
• Generate and monitor monthly reports and scan and index documents.
• Calculate billings for portability and HAP contracts.
• Attend meetings and trainings as needed.

Qualifications and Competencies

Required Qualifications:

• High School Diploma or GED AND Extensive experience (5+ years) experience in Housing Choice Voucher (HCV)programs, public housing, low-income housing OR
• An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

Required Knowledge, Skills, and Abilities:

• A collaborative team member who is also a strong leader with well-developed organizational and time management skills; ability to develop effective working relationships with internal and external partners; works cooperatively, exchanges ideas, and addresses issues in a constructive manner.
• Communicates effectively and collaboratively with individuals, and internal and external organizations; applies effective written and oral communication techniques to convey clear and timely messages.
• Uses critical, creative, and reflective thinking skills to identify problems, analyze and evaluate and implement various solutions, and monitor their effectiveness; ability to analyze data and resolve problems; generates unique but workable and useful solutions to difficult problems.
• Ability to provide exceptional customer service to a diverse population of internal and external stakeholders.
• Ability to work effectively under pressure in a fast-paced environment.
• Reliable, with a proven reputation for being consistently dependable.
• Adapts to changing business needs, conditions, and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
• Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
• Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use agency software for management of housing programs (Yardi, Tenmast, OnBase, Adobe, DocuSign).

Special Requirements:

• Consent to and pass required assessments.
• Final candidates may be required to complete a criminal background check in accordance with applicable law.

Position Information and Application Process

To be considered for this opportunity, you must:

• Complete the online application profile in its entirety.
• Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)

Salary & Benefits:

In the absence of direct experience administering the Housing Choice Voucher Program, the starting rate of pay for this position is $40.76 per hour. The complete salary range for this position is $40.76 - $55.02 hourly. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are also available. For more details regarding KCHA comprehensive benefits, please visit our benefits page, www.kcha.org/employment/employeebenefits.aspx.

Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

After an initial 6 month onboarding period, this role may have the opportunity to work remotely up to 60% in accordance with the KCHA's flexible work arrangements; however, remote work conditions will be reviewed on a regular basis based on business and program need. The ability to report to the Central Office in Tukwila will be required.

Physical Environment:

This work requires the occasional exertion of up to 25 pounds of force; work frequently sitting, speaking or hearing, using hands to finger, handle or feel, reaching with hands and arms and repetitive motions and occasionally requires standing, walking, stooping, kneeling, crouching or crawling, pushing or pulling and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data and observing general surroundings and activities; work frequently requires working near moving mechanical parts and occasionally requires wet, humid conditions (non-weather) and exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.