Senior Host Development Lead, Education

airbnb, Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Bonus eligible

Equity

Employee Travel Credits

Job summary

Airbnb seeks a Senior Host Development Lead to design and scale global education programs for hosts, guiding onboarding, learning journeys, and long-term growth.

You will partner with product, marketing, data science, policy, design and support to deliver in-product content, webinars, articles, and live events while mentoring colleagues.

Qualifications

• 12+ years of senior leadership in consulting, strategy, marketing, education or program management.
• Proven cross-functional initiative leadership in a matrixed org.
• Experience designing educational content and programs for professionals.
• Strategic thinker connecting business goals to execution details.
• Strong data analytics to inform decisions and measure impact.
• Exceptional communication with executives and partners.
• Able to navigate ambiguity and align teams around priorities.
• Experience building globally scalable, inclusive programs.

Responsibilities

• Drive vision and strategy of host education programs across the lifecycle.
• Lead end-to-end strategy, design, and execution of scalable initiatives.
• Define goals aligned to OKRs and iterate from data-driven insights.
• Cultivate cross-functional relationships to influence roadmaps.
• Lead programs to deliver measurable impact, removing obstacles.
• Communicate program strategy and impact to partners and leadership.
• Partner with production/editorial teams to deliver content and experiences.
• Mentor and support junior team members.

Skills

Strategic leadership

Data analytics

Executive communication

Cross-functional collaboration

Mentoring

Influence

Tools

LLMs / Generative AI

Job description

About Airbnb Host Community

Airbnb creates opportunities for millions of hosts to build a business, develop connections with guests and hosts, and positively impact local communities. The strength of the global Host community sets Airbnb apart. We keep hosts at the center of everything we do. The Airbnb Community team treats hosts as partners by fostering connection, supporting their development and success, and incorporating their feedback in our product and policies.

About the Role

The Senior Host Development Lead is an experienced leader responsible for the creation and execution of global educational programs and systems that inspire and empower Airbnb hosts to grow their business and deliver high quality hospitality. This role collaborates cross-functionally to build strategy, define scope, and lead execution of initiatives that support host onboarding, continuous learning, and long-term development throughout the host journey.

Aligned with Airbnb’s highest-priority company goals, these initiatives take the form of scalable solutions—such as in-product content, webinars, workshops, articles, and online toolkits—designed to meet diverse learning styles and contexts in a way that is globally consistent and locally relevant. Each educational touchpoint is conceived as part of a broader, holistic system that shapes host success through education and recognition.

Responsibilities:

• Drive the vision and strategy of key host education programs across the host lifecycle, from onboarding to long-term optimization.
• Manage the end-to-end strategy, design, and execution of scaled host education initiatives with cross-functional partners, ensuring alignment with Airbnb’s business objectives and brand values.
• Define program goals and optimize program effectiveness by aligning to OKRs (Objectives and key results) and continuously iterating based on data-driven insights and host feedback.
• Cultivate strong cross-functional relationships (Product, Marketing, Data Science, Policy, Design, Customer Support, Community, Supply) to influence priorities, align roadmaps, and deliver work that strengthens host development and broader business goals.
• Proactively lead programs to deliver on impact by effectively scoping work, ensuring stakeholder alignment, sequencing large-scale initiatives, removing obstacles, formulating viable solutions, and producing high-quality deliverables.
• Provide clear and compelling communication of program strategy, performance, and impact to cross-functional partners and senior/executive leadership.
• Partner with production and editorial teams in the hands-on creative production and detailed execution to deliver high-quality, on-brand educational content and experiences including: webinars, videos, articles, in-product content, live events, and toolkits.
• Mentor and support junior team members, fostering a culture of excellence, inclusion, and collaboration.

Qualifications:

• Senior leader with 12+ years of experience in Consulting, Strategy, Marketing, Education, or Program Management.
• Proven track record of leading cross-functional strategic initiatives and driving results in a matrixed organization.
• Expertise in conceiving, designing, and facilitating educational content and programs for adults or professional audiences.
• Strategic thinker with the ability to connect broader business goals to precise detail-oriented execution.
• Strong data and analytics acumen, experience leveraging insights to guide decisions and optimize program impact.
• Exceptional communicator, skilled at engaging diverse audiences including executive leadership and external partners.
• Adept at navigating ambiguity, influencing key partners, and aligning teams around clear priorities.
• Demonstrated success managing complex global programs at scale while balancing competing priorities and resources.
• Experience designing inclusive, culturally sensitive programs for global audiences.
• Experience and curiosity using LLMs/Generative AI to deepen research, accelerate work, and create prototypes.
• Deep connection to Airbnb’s mission and a passion for fostering Connection and Belonging.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [e-mail] . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.