Senior Home Lending Advisor - Des Moines IA

JPMorganChase; Des Moines (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

Chase is seeking a Senior Home Lending Advisor in Des Moines to serve as the primary contact for customers throughout the loan lifecycle. You will market mortgage products while ensuring regulatory compliance and delivering an outstanding customer experience.

You will leverage knowledge of FHA/VA and agency guidelines to guide clients, collaborate with branch teams, and grow mortgage origination in footprint territories. Strong communication and real estate market knowledge are essential.

Qualifications

• Bachelor's degree or equivalent work experience in sales and/or real estate.
• 3+ years of mortgage lending and proven sales experience in retail banking.
• Knowledge of FHA, VA, FNMA, and FHLMC guidelines.

Responsibilities

• Coaches and mentors the branch team by providing training on products and services.
• Works with bankers, meets with customers, and introduces new clients to bankers for additional products and services.
• Collaborates with the team to create an outstanding customer experience using various marketing efforts.
• Develops a strong partnership with assigned retail branches to promote mortgage loan originations.
• Builds role as the internal and external mortgage expert and maintains good relationships with customers.
• Exhibits consultative skills to provide recommendations based on financial analysis and product knowledge.

Skills

Mortgage lending

Sales experience

Real estate knowledge

Communication skills

Education

Bachelor's degree or equivalent

Job description

Job Profile: Join our fun, high-energy team as a Senior Home Lending Advisor in Chase Home Lending and put your exceptional knowledge and understanding of home lending products to good use by serving as your customers' chief point of contact throughout the life of the loan while the Home Lending team supports you. You will adhere to all regulatory requirements while marketing and promoting the financial products offered by Chase. This role offers a unique opportunity to grow your career while making a significant impact on our business.

Job Responsibilities

• Coaches and mentors the branch team by providing training on products and services.
• Works together with bankers, meets with their customers, and introduces new clients to bankers for additional products and services.
• Collaborates with your team to create an outstanding customer experience by utilizing centrally managed direct mail, media advertisements, cross‑sell efforts, relocation programs, statement programs, Chase.com, electronic newsletters, outbound lead sourcing, and other marketing efforts.
• Develops a strong partnership with the assigned retail branches to promote mortgage loan originations in footprint territories and functions well within formal and dotted‑line reporting relationships.
• Builds role as the internal and external mortgage expert and maintains good relationships with customers.
• Exhibits consultative skills to provide recommendations based on financial analysis and expertise, product knowledge, and knowledge of the customer's financial needs, goals, and circumstances.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree or equivalent work experience in sales and/or real estate
• 3+ years of mortgage lending and proven sales experience in retail banking
• Knowledge of real estate market in local area
• Excellent written and oral communication skills
• Knowledge of FHA, VA, FNMA, and FHLMC guidelines

Preferred Qualifications, Capabilities, and Skills

• FHA/VA sales experience
• Marketing, promoting, relationship building, and consulting skills
• Intermediate PC skills in a Windows environment

Licensing and Compliance

This position is subject to Dodd‑Frank/Truth in Lending Act qualification requirements for Loan Originators. An employment offer is contingent on a review of criminal conviction history, credit report, NMLS information, and other relevant background information. A felony conviction within the last seven years disqualifies a candidate. The successful candidate must register on the National Mortgage Licensing System (NMLS) under the SAFE Act of 2008 and maintain compliance with its renewal and update requirements.

About Us

Chase is a leading financial services firm, serving nearly half of America’s households and small businesses. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We offer a competitive total rewards package, including base salary, commission, discretionary incentive compensation, and a range of benefits such as comprehensive health care coverage, on‑site wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, and financial coaching.

Equal Opportunity Employer / Disability / Veterans

Chase is an equal‑opportunity employer that does not discriminate on the basis of any protected attribute. We make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

About the Team

The Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We are proud to lead the U.S. in credit card sales and deposit growth and offer the most‑used digital solutions while ranking first in customer satisfaction.