Senior Home Claims Adjuster (Remote) – Liability & Property

AFICS American Family Insurance Claims Services, Inc.; Madison (WI); Hybrid; USD 69,000 - 115,000; Full time

Benefits offered by this job

Relocation assistance

Hybrid/Remote work

Home-based majority

Job summary

AFICS American Family Insurance Claims Services, Inc. seeks a senior level claims professional to investigate and maintain complex homeowner property/casualty claims. You will determine liability, review coverages, arrange appraisals and settle claims, with focus on complex or specialty areas.

The role offers a compensation range of $69,000 - $115,000 with a salary pay type. Hybrid work near Madison, WI with up to 10% travel, relocation support, and comprehensive benefits.

Qualifications

• Demonstrated experience providing customer‑driven solutions, support or service.
• Demonstrated experience handling 3rd party, multi‑line claims.
• Demonstrated experience handling simple to moderately complex claims.
• Extensive knowledge and understanding of policies and endorsements.
• Extensive knowledge of each phase of the claim handling process.

Responsibilities

• Investigates origin and cause of claims by contacting insureds, claimants, agents, attorneys, contractors and others.
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handle 3rd party claims under multiple policy types and endorsements.
• Conducts on-site inspections when needed, evaluates damages and negotiates with insureds, claimants, attorneys.
• Responds to customer inquiries, makes decisions, and closes files.

Skills

Customer-driven solutions

3rd party claims

Multi-line claims

Policy knowledge

Claim-handling processes

Education

Property casualty licensing

Job description

AFICS American Family Insurance Claims Services, Inc. seeks a senior level claims professional to investigate and maintain complex homeowner property/casualty claims. You will determine liability, review coverages, arrange appraisals and settle claims, with focus on complex or specialty areas.

The role offers a compensation range of $69,000 - $115,000 with a salary pay type. Hybrid work near Madison, WI with up to 10% travel, relocation support, and comprehensive benefits.