SENIOR HELP DESK TECHNICIAN

Ignite Now; Colorado Springs (CO); On-site; USD 80,000 - 120,000; Full time

Job summary

A veteran-owned tech service provider is seeking a Senior Help Desk Technician in Colorado Springs to provide advanced Tier I/II support for IT environments supporting USASMDC missions. The ideal candidate will have over 8 years of experience in IT support, strong troubleshooting skills with Windows systems, and must hold an advanced DoD 8140 certification. This position requires a Bachelor's degree in Information Technology or a related field, and offers a salary range of $80,000 to $120,000 with a Secret security clearance required.

Qualifications

• 8+ years of experience providing Tier II/III IT support.
• Experience supporting DoD IT environments.
• Advanced DoD 8140 certification as applicable.

Responsibilities

• Provide Tier I/II technical support for end-user systems.
• Install, configure, and troubleshoot Windows-based hardware and software.
• Perform hands‑on troubleshooting and issue resolution.

Skills

Tier I/II technical support

Troubleshooting Windows-based systems

Support for thin clients and printers

Education

Bachelor's degree in Information Technology or related field

Job description

SENIOR HELP DESK TECHNICIAN - (646)

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama.

Ignite is seeking a Senior Help Desk Technician to provide advanced Tier I/II support and technical leadership for IT environments supporting USASMDC missions. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This role ensures continuity of operations in classified and operationally sensitive environments.

Key Responsibilities:

• Provide Tier I/II technical support for end-user systems
• Install, configure, and troubleshoot Windows-based hardware and software
• Support thin clients, zero clients, printers, and peripherals
• Perform hands‑on troubleshooting and issue resolution
• Apply system configurations in compliance with STIG requirements

Qualifications:

• Advanced DoD 8140 certification as applicable
• Experience supporting DoD IT environments
• 8+ years of experience providing Tier II/III IT support
• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred)

Salary range: $80-120k

Security Clearance Required: Secret

Education: Bachelor's Degree

We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.

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