Senior Hearing Aid Specialist

Elijahhouseliving; Fountain Valley (CA); On-site; Confidential; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k)

Stock purchase plan

Short-term disability

Long-term disability

Job summary

Costco is seeking a full-time manager to oversee the Hearing Center and other areas of the warehouse, directing staff and ensuring high-level member service. The role includes Licensed Hearing Aid Dispenser duties, training apprentices, maintaining safety and licensing standards, and collaborating on budgets and merchandising.

The position emphasizes leadership, problem-solving, and a commitment to Costco’s culture and ethics, with occasional travel to support other departments.

Responsibilities

• Schedules, develops, counsels, trains, and directs department personnel.
• Oversees and participates in duties of Licensed Hearing Aid Dispenser including testing, ear impressions, fittings, and product ordering.
• Provides prompt, courteous member service and handling of refunds.
• Mentors employees in the Hearing Aid Apprentice Program (HAAP) and conducts weekly review of progress.
• Ensures department procedures, safety, and licensing requirements are followed.
• Manages budget, financial statements, and insurance payments records.
• Plans merchandising, productivity, profitability, and Hearing Aid benchmark performance.
• Coordinates equipment maintenance and repairs and oversees off-site marketing to increase sales.
• Travels as needed to assist other hearing aid departments and ensures infection control and hazardous material handling is up to standards.

Job description

Job Description

The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The listing does not mean that any positions are currently open or available at Costco.

Position Summary

Responsible for overseeing employees and directing operations of the Hearing Center and other areas of the warehouse. Addresses personnel issues and oversees tasks performed by employees. Participates in Licensed Hearing Aid Dispenser duties. Responsible for understanding, teaching, and maintaining our culture, core values and ethics. This is a full-time management/leadership position. Provides high level member service.

Job Duties

• Schedules, develops, counsels, trains, and directs department personnel. Reviews and approves area timecards. Drafts and participates in presentation of employee performance appraisals. Oversees apprentices as required for certification qualification. Attends and participates in Staff Meetings.
• Oversees and participates in duties of Licensed Hearing Aid Dispenser. Uses equipment located within the department to conduct testing and ear impressions in a manner which is safe to the member and consistent with a passing score on the ‘Ear Impression Certification Exam’. Completes hearing evaluations, makes product recommendations, takes ear impressions, orders product, delivers and makes programming adjustments to hearing devices, and maintains member’s digital file in the office management system. Rings orders and collects payment when necessary.
• Provides and ensures prompt and courteous member service. Responds to member concerns using problem solving skills, tact and discretion. Overrides and checks cash register codes, approves refunds
• Mentors employees enrolled in the Hearing Aid Apprentice Program (HAAP). Provides mentoring and hands‑on training that aligns with the HAAP curriculum. Follows Costco’s training guidelines and reviews opportunities and successes with apprentices each week.
• Observes employee performance and paperwork to ensure that department procedures and standards are followed for scheduling, testing and fitting protocols, record keeping, merchandising, inventory control, product storage, and cash handling. Implements and upholds safety and security procedures. Ensures all minimum licensing requirements are satisfied and maintained.
• Reviews department budget, financial statements, and submits insurance payment records.
• Develops and implements plans for merchandising, productivity, profitability, and Hearing Aid benchmark performance.
• Approves and submits orders for equipment, product, and supplies.
• Coordinates proper maintenance and repairs for machinery and equipment.
• Upholds safety and security procedures consisting of identifying trip hazards, ensuring proper PPE, ensuring cleanliness of the department.
• Coordinates proper equipment maintenance, repairs, and replacements.
• Performs off-site marketing to increase sales.
• Travels by air and ground transportation, including some weekends, as business needs require, to assist other hearing aid departments.
• Ensures proper procedures for cleaning and infection control are implemented.
• Ensures proper cleanup and disposal of hazardous materials.
• Ability to operate vehicles, equipment or machinery.
• Assists with department duties as necessary.
• Assists in other departments of the warehouse as necessary.

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Apart from any religious or disability considerations, open availability is needed to meet the needs of the business.

If hired, you will be required to provide proof of authorization to work in the United States.