Senior Guest Services Manager

hornbachers; Minnesota; Hybrid; USD 33,000 - 45,000; Full time

Benefits offered by this job

Employee discount

Paid Time Off

DailyPay

Holiday pay premium

ESOP

Job summary

Coborn's, Inc. is seeking a Senior Guest Services Manager to lead the front-end department and drive exceptional guest service.

You will supervise cashiers, baggers, cart pushers, and desk staff, while collaborating with the Guest Services Manager to maintain smooth operations across cash registers, parcel pickup, and self-checkout areas. The role emphasizes leadership, training, and development of a diverse front-end team in a fast-paced retail environment, ensuring a positive guest experience

Qualifications

• Retail or customer service supervisory experience preferred.
• Strong leadership and coaching abilities.
• Excellent guest service and communication skills.

Responsibilities

• Oversee front-end operations including cash registers, checkout lanes, and self-checkout.
• Supervise, train, and develop front-end team members (cashiers, baggers, cart pushers, desk staff).
• Ensure high standards of guest service and smooth front-end workflow.
• Coordinate with Guest Services Manager to manage daily operations and decorum.

Skills

Leadership

Customer service

Staff coaching

Front-end operations

Cash handling

POS systems

Tools

POS software

Cash registers

Job description

Overview

Join our team as our Senior Guest Services Manager (Customer Service/Front End Department Manager). We're on the search for someone who is passionate about providing leadership and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations. This position is responsbile for the ongoing supervision, training, coaching and development of all front end team members including cashiers, baggers, cart pushers, customer service desk team members, and self-checkout representatives. With your Guest Services Manager as your assistant, you'll oversee the successful operation of the front end department including cash registers, bookkeeping, parcel pickup, cart room, click and collect, and parking lot areas.

What's In It For Me?

Our remarkable employees are at the heart of everything we do. At Coborn’s, we’re committed to creating a supportive and rewarding workplace—one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures.

We’re proud to offer a variety of benefits to both our full-time and part‑time employees, including:

• 10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations.
• Get Paid Daily with DailyPay – for employees who would like access to their pay before payday, we offer this great benefit!
• Paid Time Off (PTO/Vacation)
• Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday!
• Sunday Premium Pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply)
• Paid Military Leave
• Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month
• Employee Health & Wellness Programs, Challenges and Resources – to assist our team members in living a life of wellbeing!
• Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year
• Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more!
• Tools, resources and opportunities for career growth and development
• 401(k) plan options – we also match up to 20% of the first 5% contributed
• Participation in our Employee Stock Ownership Program (ESOP) – yes, we’re employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit!
• Education benefits including tuition discount and scholarship programs
• Additional Voluntary Benefits – such as vision, accident and critical illness insurances

If you’re hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance!

Qualifications

• Must be at least 18 years of age;
• Previous retail/customer service experience preferred

We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.

Pay Range

USD $24.00 - USD $33.00 /Hr.

Company Introduction

Build a career with a company that invests in people, strengthens communities, and creates opportunities to grow. At Coborn's, Inc., we're more than a grocery retailer. We're an employee-owned company where team members are empowered to make a difference, contribute to our success, and help shape the future of our organization. For more than 100 years, we've been committed to serving our guests, supporting local communities, and helping our team members thrive. We've also been certified as a Great Place To Work® for three consecutive years, a recognition earned entirely through employee feedback about their experience working at Coborn's, Inc.

As one of the Midwest's largest independent grocery retailers, Coborn's, Inc. operates 77 grocery stores across six states under the:

• Coborn's
• Cash Wise Foods
• Marketplace Foods
• Hornbacher's
• Tadych's Marketplace Foods
• Sullivan's Foods
• Kessler's Food & Grocery

banners. Guided by our vision to inspire happiness, healthy living, and simplicity, we continue to grow while staying true to our local roots and community-focused values. With more than 135 business units across our organization, team members have opportunities to learn, grow, and build meaningful careers.

Beyond grocery, our diverse retail operations include liquor stores, convenience stores, fuel locations, pharmacies, and franchise businesses such as Ace Hardware, Country Floral, Caribou Coffee, Dunn Brothers Coffee, Erbert and Gerbert's, Godfather's Pizza, and Pet Supplies Plus. Supporting it all are our own central bakery, fresh foods commissary, and grocery warehouse and distribution center. From neighborhood stores to behind-the-scenes operations, every team member plays a role in helping us serve our guests and strengthen the communities we call home.