Senior Group Sales Manager

The-Jay; San Francisco (CA); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

401(k) with matching

Hotel room discounts

DailyPay

YouDecide program

Job summary

The Jay, Autograph Collection in San Francisco is hiring a Senior Group Sales Manager to drive group business and forge long-term client relationships. You will secure high-value corporate, tech, and upscale social segments, positioning our boutique luxury experience as a differentiator.

A background in luxury or lifestyle hotel sales is essential. You will collaborate across departments, deliver sophisticated sales strategies, and lead client engagements from prospecting to contract closure.

Qualifications

• 3+ years of sales experience in luxury or lifestyle hotels.
• Experience with high-value group segments and corporate accounts.
• Ability to adapt communication style to different audiences.
• Proficient in Microsoft Word, Excel, and Delphi.
• Strong knowledge of sales strategies and revenue management.

Responsibilities

• Solicit new and existing accounts to meet revenue goals through calls and site visits.
• Produce room, banquet, and rental revenue via prospecting and closing.
• Maximize hotel revenue by selling all facets of the property.
• Coordinate cross-departmental servicing of accounts.
• Present persuasive sales pitches to prospective clients.

Skills

Group sales experience

Luxury/lifestyle hotel sales

Communication adaptability

Computer skills: Word, Excel, Delphi

Sales strategy & revenue management

Team leadership & collaboration

Presentation & contract negotiation

Client relationship building

Tools

Microsoft Word

Excel

Delphi

Job description

About Us

The Jay, Autograph Collection, San Francisco's newest luxury life-style hotel, is where new-age San Franciscans gather, find inspiration, and celebrate our city. With a quiet but blossoming and vibrant location in the heart of the Embarcadero and adjacent to Jackson Square, The Jay, completely renovated, is an ode to classic San Francisco; peppered with bits of nostalgia, but led mostly by its modern structure and sophisticated style. The design and offerings of the hotel are inspired by the makers and innovators who made San Francisco great. It is a true celebration of those who shaped San Francisco. The word “Jay” in Latin means “to celebrate”, hence the name, The Jay. Our goal is to delight our guests with the element of discovery and authentic connection to the city, it’s neighborhoods and residents. We are seeking associates who enjoy exceeding guest expectations and strive to deliver a professional and approachable level of service as a “friend-in-the-know” when it comes to engaging our luxury life-style guests. We offer competitive benefits for all associates including a comprehensive medical plan, free employee meal per shift, discounted public transportation, all associate outings, and more. An opportunity to help continue to grow a completely renovated and redesigned luxury destination, creating the newest jewel of San Francisco’s Embarcadero/Jackson Square/FiDi neighborhood. Oh, and we have fun, work hard and laugh a lot. This is an exciting time in the hotel’s history – you should be part of it!

Compensation

Salary Range: $95,000.00 - $110,000.00 Annually

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview Join our team and receive a $5,000 sign-on bonus, paid after successful completion of your introductory employment period. Additional details will be discussed during the interview process.

Role Overview

The Senior Group Sales Manager is a strategic revenue driver responsible for generating and managing group business for The Jay Hotel, a modern, design-forward property in the heart of San Francisco’s Financial District. This role focuses on securing high-value group segments including corporate, tech, creative industries, association, and upscale social groups, while positioning the hotel’s boutique, luxury experience, curated design, and personalized service as key differentiators. The ideal candidate brings a strong background in luxury or lifestyle hotel sales, with a refined approach to client engagement and a deep understanding of high-end guest expectations. This leader will cultivate long-term client relationships, execute sophisticated sales strategies, and collaborate cross-functionally to deliver seamless, elevated group experiences aligned with the hotel’s brand identity.

Essential Duties and Responsibilities

• Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.
• Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales.
• Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients.
• Handle account details so that all pertinent aspects of solicitation and closing are complete and documented.
• Coordinate various departments’ participation in servicing accounts.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.
• Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.
• Prepare correspondence to customers, internal booking reports and file maintenance.
• Participate in daily business review meetings, pre-convention meetings, training and other sales-related meetings as required.
• Attend trade shows, community events and industry meetings.
• Advanced knowledge of market trends, competition, and key customers of the hotel.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• 3+ years of past sales experience preferred.
• Must have experience at a similar size and quality hotel.
• Ability to adapt communication style to suit different audiences.
• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi.
• Advanced knowledge of sales skills, revenue management, training, and motivation of peers.
• Advanced knowledge of hotel and competitive market.
• Ability to execute appropriate action plans.
• Desire to participate as part of a team.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals.
• Able to set priorities, plan, organize, and delegate.
• Written communication skills to be concise, well organized, complete, and clear.
• Ability to work effectively under time constraints and deadlines.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

Equal Opportunity / Diversity

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We value U.S. military experience and invite all qualified military candidates to apply.

Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance and the California Fair Chance Act.

Additional Benefits

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.