Senior Group Director, High-End Sales & Distribution - WFJ

Chanel, Inc.; United States; Hybrid; USD 175,000 - 250,000; Full time

Benefits offered by this job

Wellbeing resources

Wellbeing fund

Paid time off

Health care benefits

401K and incentives

Job summary

CHANEL, Inc. seeks a Senior Group Director, High-End Sales & Distribution for Watches & Fine Jewelry (WFJ) based in New York.

You will define and execute the US high-end commercial strategy, drive growth, and elevate CHANEL’s position in luxury markets while building a high-performing team of experts across Retail, Merchandising, Marketing, and Education. You will lead cross-functional collaboration to ensure a seamless One Brand experience, with a focus on high jewelry and high

Qualifications

• Experience leading high-end luxury retail or high-value asset businesses.
• Strong ability to develop and measure KPIs across multiple channels.
• Proven track record in building and coaching high-performing teams.

Responsibilities

• Design and execute the sales and distribution strategy for High Jewelry and High Watchmaking in the US.
• Develop long-term strategic plans with clear KPIs and performance metrics.
• Drive revenue through private in-store appointments and high-profile client events; set targets by channel and product category.
• Provide data analysis and reporting for monthly business reviews with leadership.
• Lead and coach a team of high-end sales experts, recruiting top talent and creating career paths.

Skills

Cross-functional collaboration

Agile leadership

Team development

US market knowledge

Strategic vision

Communication

Watches & jewelry knowledge

Presentation skills

Industry networking

Education

Bachelor’s degree in business/marketing/design

Job description

Senior Group Director, High-End Sales & Distribution - WFJ

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.

About the role

CHANEL is seeking a Senior Group Director, High-End Sales & Distribution for Watches & Fine Jewelry (WFJ) Division, based in New York. This role is responsible for defining and executing the commercial strategy for High Jewelry and High Watchmaking across the US, driving business growth while elevating CHANEL's position in the high-end luxury market. This role will also build and develop a high-performing team of High-End sales experts while partnering across Retail, Merchandising, Marketing, Client, Education, Fashion, and Global WFJ to deliver a seamless "One Brand" strategy and exceptional client experience.

What impact you can create at CHANEL

Design & implement the sales and distribution strategy of HIGH-END (High Jewelry & High watchmaking) in the US

Strategic Leadership:

Develop and execute long-term strategies for high jewelry and high watchmaking. Define clear KPIs to guide execution and measure performance.

Sales & Business Development:

Drive revenue through private in-store appointments and high-profile client events. Set and track sales targets by channel and product category.

Business Analysis & Reporting:

Provide data analysis and business reporting, along with strategic recommendations to maximize sales and profitability. Contribute to monthly business reviews for the US President and Management Committee, highlighting performance, gaps, and opportunities.

Team Development:

Lead and coach a community of experts with deep knowledge of gemstones and storytelling. Develop the existing team and recruit high-end sales talent, internally or externally, while identifying high potential internal talent. Implement structured assessments and create clear career pathways into High-End roles.

Cross-Functional Collaboration:

Partner with the US WFJ departments (Merchandising, Marketing, Client, Education), US Fashion and Global WFJ teams to ensure all actions align with the specific needs of the regional markets and optimize the "one brand" strategy. This includes the high jewelry & high watchmaking assortment, events plan, client engagement plan, and education touchpoints.

What you will bring to the team

• Strong ability to work cross-functionally across departments
• Agile and flexible leader who adapts quickly to changing business conditions
• Inspirational leadership with the ability to motivate and develop a growing team
• Experience managing multiple distribution channels and understanding their dynamics, including retail, lease, fashion retail, and multi-brand retailers
• Strong understanding of the diversity and nuances of the US market and clientele
• Strong communication and relationship-building skills
• Experience in watches, precious jewelry, and high jewelry
• Strong organizational and presentation skills
• Excellent oral and written communication skills
• Strong strategic vision and business acumen

Position Logistics:

Partially Remote: Role requires a minimum of three days in-person office presence at the designated location/office.

10–15+ years of progressive leadership in luxury retail or high-value asset transactions.

Bachelor’s degree in business, marketing, or design-related field

Deep knowledge of gemology, jewelry manufacturing, and historical provenance

Proficiency in managing budgets, financial forecasting, and P&L for high-margin categories.

Established global network of UHNW collectors, dealers, and industry stakeholders NY office-based role Ability to travel domestically and internationally as business requires *

Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.

Compensation:

The anticipated base salary range for this position is 175,000 through 250,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components will include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Wellbeing resources include dedicated paid time off for wellbeing (2-week August Office Closure) and a Wellbeing fund Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership) Generous paid time off policies to include vacation, holiday, sick and volunteer days 401K and other incentives Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking ONLY FOR INTERNAL POSTING AS NEEDED:

This role is considered critical in terms of skills, capabilities and preparedness needed. Hence, this is a role that has been discussed throughout regular cycles of people development and succession planning discussions. As a result, a few candidates are likely in discussions and advancing through the recruitment process. However, we still encourage your interest and application as we commit to a fair, objective, and developmental process for all.

Additional Information:

Chanel is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth. This is reflected in:

Diversity and Inclusion:

At CHANEL, we are intentional in promoting Diversity & Inclusion. We foster respect, empathy and dignity for all. We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients. We offer Employee Resource Groups in the US that are voluntary, open to all, employee‑led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.

Chanel Community:

CHANEL Community empowers our employees to channel their passions, talents and sense of purpose to contribute to and learn from our communities. Employees are encouraged to take time off annually to volunteer through CHANEL Community. CHANEL also matches employee donations to select charitable organizations.

Sustainability:

CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels. Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.

Arts and Culture:

We are committed to extending our legacy of cultural engagement. Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent. US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.

Fondation CHANEL:

Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny. Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years. For more information, please navigate to the Fondation Chanel website here

Career and Leadership Development:

We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine Chanel People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.

*Chanel, Inc. benefits and perks are dependent on eligibility and subject to modification by Chanel at any time Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world.

As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.