Senior Global Major Incident Manager — 24/7 Response

Cisco Systems; Boulder (CO); On-site; USD 96,000 - 126,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with Cisco matching

Paid parental leave

Job summary

Cisco is seeking a Major Incident Manager to lead global, high-priority incidents across distributed systems, coordinating engineering teams and delivering concise updates for executives and customers. The role emphasizes strong SaaS ops background, incident command, and calm leadership under pressure.

We operate in a 24/7 coverage model with four 10-hour shifts per week, requiring flexibility for nights and weekends.

Qualifications

• 5+ years of professional experience in incident management or SRE.
• 3+ years in Major Incident Management, SRE, Cloud Operations, or technical program management.
• Experience supporting SaaS solutions and incident management tooling.

Responsibilities

• Lead high-priority incidents from intake through recovery, acting as the primary point of command.
• Orchestrate cross-functional engineering teams, removing coordination blockers and keeping the response focused.
• Distill complex technical conditions into clear updates for executives and customers.
• Maintain a single source of truth using Incident.io, Jira, and Slack.

Skills

Major Incident Management

SRE

Cloud Operations

Technical PM

Tools

Splunk

Incident.io

Jira

Slack

Job description

Cisco is seeking a Major Incident Manager to lead global, high-priority incidents across distributed systems, coordinating engineering teams and delivering concise updates for executives and customers. The role emphasizes strong SaaS ops background, incident command, and calm leadership under pressure.

We operate in a 24/7 coverage model with four 10-hour shifts per week, requiring flexibility for nights and weekends.