Senior Generalist Surveyor - Healthcare

DNV; Cincinnati (OH); Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Generous paid time off

Medical and Dental benefits

Vision benefits

HSA/FSA options

Talkspace virtual care

401(k) with company match

Life insurance and disability

Education reimbursement

Flexible hybrid/remote schedule

Volunteer time off

Career advancement opportunities

Job summary

DNV's Healthcare Division is seeking a Senior Generalist Surveyor to survey healthcare organizations across the United States, with up to 100% travel. The role emphasizes ISO 9001 and NIAHO accreditation and involves collaborating with providers nationwide to promote quality improvement and safe care.

The Senior Generalist Surveyor will work remotely within the Continental U.S., join a team recognized for its rigorous standards, and contribute to reporting and continuous improvement efforts in

Qualifications

• Minimum five (5) years of experience within the healthcare environment or related field such as risk or quality management.
• Excellent customer service skills.
• Working efficiency in MS Office including creating accurate and timely reports.
• Ethical standards.
• Willingness and ability to travel to customer sites up to 100% of the time, including mostly overnight stays and U.S. travel often outside of normal working hours and occasional weekends.
• Strong written and verbal English communication skills.

Responsibilities

• Participate as a member of the healthcare survey team ensuring provider compliance with the guidelines, principles and written instructions established by DNV.
• Work independently to survey healthcare organizations throughout the United States.
• Apply analysis and reasoning skills to determine healthcare organizations’ degree of compliance with applicable standards and ISO principles.
• Prepares management reports linked to standard nonconformities with potential system(s) vulnerabilities and related organizational risk points.
• Effectively communicates with healthcare organization staff to assess compliance and identify opportunities for improving compliance.
• Where applicable, supervise the work and provide guidance and/or training to other survey team members.
• Attend scheduled educational calls.
• Complete all required ongoing training and educational requirements.
• Participates in other DNV activities as assigned.

Skills

Customer service

Communication

Analytical thinking

Public speaking

English proficiency

Education

Bachelor’s degree

Tools

MS Office

Job description

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

About Us

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About The Role

DNV's Healthcare Division is seeking to fill the role of Senior Generalist Surveyor Surveyor. This position can be remote from anywhere in the Continental U.S with travel to customer sites up to 100% of the time.

DNV's Healthcare Division is the vanguard of quality improvement in the healthcare industry through promoting adoption and ensuring compliance with internationally recognized ISO 9001 quality management and NIAHO accreditation standards. Our teams of highly qualified healthcare professionals work as trusted partners with providers nationwide to ensure the highest quality and safest care.

What You'll Do

• Participate as a member of the healthcare survey team ensuring provider compliance with the guidelines, principles and written instructions established by DNV.
• Work independently to survey healthcare organizations throughout the United States.
• Apply analysis and reasoning skills to determine healthcare organizations’ degree of compliance with applicable standards and ISO principles.
• Prepares management reports linked to standard nonconformities with potential system(s) vulnerabilities and related organizational risk points.
• Effectively communicates (constructive and collegial) and engages with healthcare organization staff in interactive dialogues on standards-based issues to assess compliance and to identify opportunities for improving compliance.
• Where applicable, supervise the work and provide guidance and/or training to other survey team members.
• Attend scheduled educational calls.
• Complete all required ongoing training and educational requirements.
• Participates in other DNV activities as assigned.

What we offer

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts – FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Employer-paid, therapist-led, virtual care services through Talkspace
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Flexible work schedule with hybrid/remote opportunities
• Charitable Matched Giving and Volunteer Rewards through our Impact Program
• Volunteer time off (VTO) paid by the company
• Career advancement opportunities
• Benefits may vary based on position, tenure, location, and employee election

DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment department ([e-mail]). Information received relating to accommodations will be addressed confidentially.

For California, Washington, New York, Washington, D.C., Illinois, and Maryland: “DNV provides a reasonable range of compensation for this role. The actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and specific location. For the states of California, Washington, New York, Washington, D.C., Illinois, and Maryland only, the starting pay range for this role is $90000- $100000

What is required

• Minimum five (5) years of experience within the healthcare environment or related field such as risk or quality management.
• Excellent customer service skills.
• Working efficiency in MS Office including creating accurate and timely reports
• Ethical standards.
• Willingness and ability to travel to customer sites up to 100% of the time, including mostly overnight stays and U.S. travel often outside of normal working hours and occasional weekends.
• Strong written and verbal English communication skills:(i.e. ability to speak comfortably in public, critical thinking, interpersonal, problem solving, interviewing, teamwork, organizational, analytical empathetic, able to communicate effectively, respond calmly, and make decisions when assessing practices and procedures against the DNV accreditation or certification requirements.)
• Valid driver’s license and be able to rent and drive a car and travel on public conveyances, when required.
• We conduct a pre-employment background check and drug screen.

What Is Preferred

• Bachelor’s degree in healthcare or related field of study
• NIAHO Standards Application
• ISO 9001 Experience
• Work efficiently in MS Office
• Ability to speak comfortably in public
• Auditor experience and standards

Physical Abilities

• Work in settings with infectious diseases
• Ability to adapt to a changing environment and handle multiple priorities.
• Willing and able to walk and stand for long periods of time, walking lengthy distances, lifting, climbing, stooping, pushing, and pulling in order to adequately inspect and observe all medical facilities, equipment and procedures, and any areas where cleanliness may affect the possibility of infection, including areas of a healthcare facility from floor-to-floor either by stairs or elevator.
• Able to lift and carry up to 25 lbs., in addition to transporting one’s own luggage and computer for multiple-day travel and push, pull, reach, bend, twist, stoop and kneel with that which is lifted, carried or transported.
• Able to maneuver through airport settings and all other traveling requirements.

*Immigration-related employment benefits, for example visa sponsorship, are not available for this position*