Senior General Manager

IPIC Entertainment - Operations-Leadership; Fort Lee (NJ); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Competitive compensation

Professional development and growth potential

Job summary

A hospitality and entertainment company in Fort Lee is seeking a Senior General Manager responsible for enhancing guest experiences and maximizing profitability. The role requires at least a Bachelor's Degree in Business Administration or Hospitality Management and a minimum of 10 years in the hospitality sector, including 5 years in supervisory roles. The ideal candidate will possess advanced financial management skills and demonstrate a passion for developing teams in a dynamic environment. Competitive compensation and comprehensive benefits are part of the offer.

Qualifications

• 10+ years in hospitality with 5 years in a supervisory role.
• Proven track record of leading and coaching teams.
• Strong knowledge of safety and sanitation standards.

Responsibilities

• Lead the management team to exceed guest expectations.
• Analyze P&L statements and manage food and labor costs.
• Hire and train team members according to company standards.

Skills

Leadership

Financial Management

Communication

Problem Solving

Customer Advocacy

Education

Bachelor’s Degree in Business Administration or Hospitality Management

Job description

The Senior General Manager is responsible for consistently delivering results that contribute to the mission and overall success of the unit, by accomplishing performance objectives focused on business reviews, guest and team member satisfaction and effectiveness and efficiencies. The Senior General Manager will manage the unit to achieve maximum profitability and operational performance, ensure guest satisfaction, and protect the financial assets of the unit.

The Senior General Manager will oversee inventory and ordering, food processes, projection procedures, team member development and optimization of profits across each area of restaurant, theater, bar and kitchen operations. Ensure that product quality standards are met in all areas of the unit as it relates to the appearance, levels of maintenance, and cleanliness.

Responsibilities:

• Provide visible leadership to the management team and hourly team members while focusing on exceeding guest expectations
• Responsible for analyzing P&L statements, budgets/forecasts, and cost controls in regards to food, beverage, and labor goals and working with managers on action plans to improve financial controls
• Conduct P&L performance analysis and troubleshoots areas of interest while assisting in developing appropriate solutions to identified problems and opportunities
• Manage food and labor costs to increase profitability; lead the monitoring of spending on all costs and adhere to budget standards and service levels to increase sales and minimize cost
• Ensure compliance and processes for Film Programming, Financial Management, Restaurant Inventory, Vista Ticketing, POS and Hot Schedules
• Attract, hire and train team members and ensure that training standards are followed by all managers/supervisors
• Provide leadership to our FOH and BOH teams using interpersonal and communication skills to teach, influence, develop and empower team members to contribute their best
• Promote an environment of customer advocacy through outstanding Guest Experiences, building guest loyalty and recognizing team members for outstanding service delivery.

Requirements:

• Bachelor’s Degree in Business Administration or Hospitality Management required
• Minimum 10 years of experience in the hospitality industry including 5 years of supervisory experience in a large, complex operation
• Proven experience leading and coaching a team
• Advanced financial management knowledge
• Stable and progressive work history; Strong work ethic
• Extensive knowledge of safety, sanitation and food handling procedures.
• Position will require frequent standing, bending/kneeling, lifting and carrying up to 50lbs
• COVID-19 vaccination required. Record showing you are fully vaccinated must be provided. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

Leadership Requirements:

• Must have a successful track record in leading operations and managing a team
• Outstanding written and verbal communication skills, self-confidence, and professional maturity
• Good listener, patient in stressful situations and genuine in desire to resolve issues
• Demonstrate strong problem solving skills through ability to diagnose and implement solutions
• Demonstrate sound financial/business decision making using honesty and high integrity
• Must have local labor law, health and safety, and liquor law knowledge.
• Competitive base salary and annual bonus opportunity
• Company paid Life insurance and Short Term Disability insurance
• Medical, Dental and Vision Benefits.

We are an E-Verify employer and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, veterans’ status, national origin, gender identity or expression, age, sexual orientation, disability, gender, genetic information or any other category protected by law.

JOIN OUR TEAM. MAKE A DIFFERENCE.

Working at IPIC Theaters is more than just a job. It's an opportunity to be part of something bigger. We provide guests with memorable experiences and take pride in being a destination of choice for our loyal members. As a unique concept, we have an equally unique culture, and we want our Team to demonstrate what we believe every day. Our continued success requires that we hire only experienced hospitality and culinary talent who share our desire to exceed guest expectations.

We believe in our unique concept, so we built an equally unique culture to accomplish our goals. Our Team enjoys a challenge and consistently steps-up to deliver on the promise to our guests.

WHAT WE OFFER

IPIC TEAM MEMBER BENEFITS

Competitive Compensation & Bonus Programs

Benefits: health, dental, vision, and PTO

Professional development and growth potential