Senior GenAI Forward-Deployed Engineer

Deloitte France; Kansas City (MO); Hybrid; USD 224,000 - 373,000; Full time

Job summary

Deloitte seeks a Lead ServiceNow FDE to embed with top clients, leading pods that develop GenAI solutions for production deployment. You set technical direction, remove blockers, and stay hands-on, translating architectural trade-offs for client leaders.

Pods may be onshore or hybrid offshore, leveraging global delivery to scale. You will lead senior client engagements, define metrics, align sponsors and IT leadership, and drive multi-pod governance while mentoring junior engineers and ensuring

Qualifications

• Bachelor's degree (or equivalent) in Computer Science, Data Science or Engineering.
• 7+ years of experience in software engineering, data engineering, data science, or analytics engineering.
• 1+ years of hands-on experience building and deploying GenAI/LLM-powered solutions in client or production environments
• 1+ years of leading project workstreams/engagements and translating business problems into AI solutions
• 1+ years of experience building reliable, maintainable, and well-documented code
• Ability to travel 50%, on average, based on the work you do and the clients you serve
• Limited immigration sponsorship may be available
• 10+ years of consulting or relevant industry experience
• 4+ years of experience overseeing multiple project teams
• ServiceNow ITSM certification
• Certified Application Developer (CAD)
• A minimum of 2 full life cycle ServiceNow ITSM implementations
• A minimum of 2 ServiceNow upgrade deployments
• Experience across IT Service Management, Incident Management, Problem Management, Change Management, Release Management, and RCA
• Experience with the ITIL framework
• 3+ years' experience as an engagement manager
• Project scoping, estimating, and planning experience
• Sales experience
• Experience leading ServiceNow GenAI/agentic transformations with familiarity governing enterprise AI via ServiceNow AI Control Tower; exposure to Moveworks is a plus
• Proven ability to lead architecture of enterprise-scale ServiceNow solutions and advise CIOs on platform strategy
• Track record deploying Claude Code-augmented delivery at scale
• Experience building reusable Claude Code skill libraries and slash commands

Responsibilities

• Serve as the senior client-facing presence, building trusted advisor relationships with client product, data, and platform leaders
• Lead executive-level discovery, define success metrics and phased plans from prototype to production
• Influence sponsors and IT leaders to align around a shared vision
• Represent Deloitte's FDE capability in client pursuits and platform engagements, contributing to pipeline
• Lead pods of 2-5 engineers, owning execution, resource management and delivery health
• Enforce delivery standards across pods, including sprint cadences and risk management
• Coordinate multi-pod engagements ensuring reliable architecture and client experience
• Mentor and develop junior FDEs
• Architect and oversee delivery of GenAI-enabled applications including copilots and knowledge search experiences
• Set direction for prompt engineering, tool-use patterns, and human-in-the-loop controls
• Govern end-to-end RAG pipelines covering ingestion, embedding, retrieval, and hybrid search
• Define evaluation frameworks for quality, latency, cost and governance

Skills

GenAI solutions

Leadership

Cloud environments

Client engagement

Program governance

Education

Bachelor's degree in Computer Science / Data Science / Engineering

Advanced degree

Tools

ServiceNow ITSM

Claude / Claude Code

GitHub

Job description

Deloitte seeks a Lead ServiceNow FDE to embed with top clients, leading pods that develop GenAI solutions for production deployment. You set technical direction, remove blockers, and stay hands-on, translating architectural trade-offs for client leaders.

Pods may be onshore or hybrid offshore, leveraging global delivery to scale. You will lead senior client engagements, define metrics, align sponsors and IT leadership, and drive multi-pod governance while mentoring junior engineers and ensuring