Senior Fullstack Software Engineer - (Customer Journey)

Postman; San Francisco (CA); On-site; USD 210,000 - 240,000; Full time

Benefits offered by this job

Medical coverage

Flexible PTO

Wellness reimbursement

Lunch stipend

Team-building events

Donation matching

Job summary

Postman is seeking a Senior Engineer to shape customer journeys from onboarding to adoption, collaborating with Product, Design, and Data to deliver intuitive experiences for developers and teams. You will drive product value by building scalable frontend features and using data to guide decisions.

The role emphasizes ownership, cross-functional collaboration, and a hands-on approach to improving the core platform for diverse user types including AI-assisted workflows.

Qualifications

• 8+ years of experience building frontend or full-stack applications with a focus on product and user experience.
• Strong fundamentals in JavaScript, HTML, and CSS; experience with modern frameworks like React or Next.js.
• Track record of building and improving product experiences that drive user engagement and adoption.
• Experience using data, analytics, or experimentation to guide product decisions.
• Strong product sense and attention to detail—you care deeply about how things work and feel.
• Ability to take ownership of ambiguous problem spaces and drive them to clear outcomes.
• Excellent communication skills and experience collaborating across functions.
• Curiosity about how developers work, and a desire to build tools that make them more effective.

Responsibilities

• Own and improve key product journeys from sign-up through onboarding, feature discovery, and purchase.
• Build and refine user experiences that help developers and teams quickly understand and realize the value of Postman.
• Design and implement features that drive adoption of core platform capabilities across different user types (individuals, teams, and AI-assisted workflows).
• Partner closely with Product, Design, and Data to identify opportunities and prioritize improvements across the user journey.
• Use experimentation and analytics to inform decisions and validate the impact of changes.
• Develop a deep understanding of how developers use Postman—individually and collaboratively—and apply those insights to improve the product.
• Iterate quickly, delivering thoughtful, incremental improvements that compound over time.
• Contribute to the evolution of our onboarding and discovery systems as the product and customer base continue to grow.

Skills

JavaScript

HTML

CSS

React/Next.js

Product experience

Data-driven decisions

Cross-functional collaboration

Ownership of ambiguous problems

Communication

Tools

MobX

TypeScript

Job description

Who Are We?

Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.

Who Are We?

Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman. P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

The Customer Journey team at Postman is responsible for shaping how users experience the product from their first interaction through to becoming active, engaged customers. We own the critical paths between sign-up and purchase including new user onboarding and the moments where users discover and adopt key features. As Postman expands what it means to be a customer, from enterprise organizations to teams of engineers to individual developers working with AI agents, this team plays a central role in defining and evolving those experiences. We’re looking for a Senior Engineer who is excited to build and improve product journeys end-to-end. You’ll work at the intersection of product, design, and engineering to create intuitive, high-quality experiences that help users find value in Postman—whether they’re exploring on their own or collaborating as part of a team.

What You’ll Do

• Own and improve key product journeys from sign-up through onboarding, feature discovery, and purchase
• Build and refine user experiences that help developers and teams quickly understand and realize the value of Postman
• Design and implement features that drive adoption of core platform capabilities across different user types (individuals, teams, and AI-assisted workflows)
• Partner closely with Product, Design, and Data to identify opportunities and prioritize improvements across the user journey
• Use experimentation and analytics to inform decisions and validate the impact of changes
• Develop a deep understanding of how developers use Postman—individually and collaboratively—and apply those insights to improve the product
• Iterate quickly, delivering thoughtful, incremental improvements that compound over time
• Contribute to the evolution of our onboarding and discovery systems as the product and customer base continue to grow

About You

Must Have

• 8+ years of experience building frontend or full-stack applications with a focus on product and user experience
• Strong fundamentals in JavaScript, HTML, and CSS; experience with modern frameworks like React or Next.js
• Track record of building and improving product experiences that drive user engagement and adoption
• Experience using data, analytics, or experimentation to guide product decisions
• Strong product sense and attention to detail—you care deeply about how things work and feel
• Ability to take ownership of ambiguous problem spaces and drive them to clear outcomes
• Excellent communication skills and experience collaborating across functions
• Curiosity about how developers work, and a desire to build tools that make them more effective

Nice-to-have

• Experience with full-stack JavaScript / TypeScript
• Experience with state management tools like MobX
• Experience working on B2B products, developer tools, or AI-powered experiences
• Experience working in a fast-paced, startup environment

This role is based in the greater San Francisco area, and the reasonably estimated salary for this role ranges from $210,000 to $240,000 plus a competitive equity package. Actual compensation is based on the candidate’s skills, qualifications, and experience.

What Else?

In addition to Postman’s pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, New York City, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal Opportunity

Postman is an Equal Employment Opportunity and Affinnitive Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.