Senior Full Stack Engineer - NBA

Humana Inc; Boston (MA); Hybrid; USD 128,000 - 176,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Disability and life insurance

Job summary

Humana Inc. is seeking a Senior Full Stack Engineer for Platform Quality and Reliability to own the operational health of the NBA platform post‑build. This hands‑on role requires you to contribute every sprint and ensure production readiness, scalability, and robust testing.

You will lead quality gates, drive observability, and coordinate across pods while mentoring contractors. Remote/hybrid with occasional travel to Humana offices is supported.

Qualifications

• Sponsorship is not available for this role.
• Bachelor's degree in computer science or related field is required.
• 5+ years designing, developing, and testing software applications and/or infrastructure.
• 4+ years of full stack experience with 1-2 years focused on platform reliability or SRE.
• Hands-on testing infrastructure experience across unit, integration, and end-to-end testing.
• Strong observability practices: logging, tracing, metrics, and alerting.
• Experience designing and enforcing error handling in distributed systems.
• Proven ability to lead a small team or pod and manage contractors.
• Comfort with a polyglot stack: Java, Python, Node.js, TypeScript.
• Strong communication skills and alignment with leadership.
• Passion for improving consumer experiences and using AI productivity tools.

Responsibilities

• Platform reliability ownership across NBA platform services.
• Hands-on development and production code delivery.
• Build and maintain automated testing infrastructure and standards.
• Own logging, alerting, and monitoring for production visibility.
• Design and enforce error handling patterns across services.
• Evaluate scalability and lead efforts for reliable growth.
• Define quality gates and manage handoff from delivery to production.
• Manage quality and reliability engineers within the pod.
• Coordinate with other pods to address quality concerns early.

Skills

Platform reliability

Hands-on coding

Testing infrastructure

Observability

Error handling patterns

Cross-pod coordination

Polyglot stack

Communication skills

Team leadership

AI tools usage

Education

Bachelor's degree in CS or related field

Tools

Kubernetes

Kafka

Azure DevOps

Job description

Become a part of our caring community The Senior Full Stack Engineer for Platform Quality and Reliability owns the operational health of the NBA platform after it is built. This is a hands‑on engineering role first. You are expected to be a significant individual contributor every sprint. You take handoff from the delivery pods and are accountable for ensuring the platform scales, stays up, fails gracefully, and is covered by rigorous testing and observability. You are not building new features you are making sure what gets built is production‑ready and stays that way.

What You'll Own

• Platform reliability - own uptime, performance, and resilience across NBA platform services; identify and resolve bottlenecks, failure points, and scaling constraints before they become incidents
• Hands‑on development - actively write and ship production code alongside your team; this is not a supervisory role
• Testing frameworks - build and maintain automated testing infrastructure across unit, integration, and end‑to‑end layers; establish testing standards and ensure pods are handing off code that meets the bar
• Observability and logging - own the platform's logging, alerting, and monitoring stack; ensure the team has visibility into what the system is doing in production at all times
• Error management - design and enforce error handling patterns across platform services; ensure failures are caught, logged, surfaced, and resolved systematically
• Scalability engineering - evaluate platform components under load and lead efforts to ensure the system scales reliably as member volume and data throughput grow
• Handoff and quality gates - define and enforce the criteria pods must meet before handing off new services or features; own the process that gets code from delivery to production safely
• Contractor management - manage quality and reliability engineers within your pod; set expectations, review work, and hold the team to standards
• Cross-pod coordination - work closely with all delivery pod leads to catch quality and reliability concerns early; be the voice that asks how something breaks before it ships

What You'll Need

• Sponsorship is not available for this role
• Bachelor's degree in computer science or related field
• 5+ years of experience designing, developing, and testing of software applications and/or infrastructure
• 4+ years of full stack software engineering experience with at least 1-2 years focused on platform reliability, software quality, or site reliability engineering
• Hands‑on experience building and owning testing infrastructure - automated test suites, integration testing, load testing, and end‑to‑end coverage
• Strong understanding of observability practices: structured logging, distributed tracing, metrics, and alerting
• Experience designing and enforcing error handling and failure management patterns across distributed systems
• Proven ability to lead a small team or pod through delivery and manage contractor resources
• Comfortable reading and working across a polyglot stack - the NBA platform spans Java, Python, Node.js, and TypeScript
• Strong communication skills - you can clearly articulate quality risk to engineering leads and to senior leadership
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Comfort using AI productivity tools (Claude, Copilot, or similar) to accelerate testing, debugging, and analysis

Strong Plus

• Master's degree
• Experience with Kubernetes‑based platforms and container‑level reliability and scaling
• Familiarity with Kafka and event‑driven architectures - understanding how failures propagate across async systems
• Background in healthcare, insurance, or other regulated industries where audit trails and compliance are non‑negotiable
• Experience with chaos engineering or fault injection testing
• Familiarity with Azure DevOps pipelines and CI/CD quality gates

Use your skills to make an impact.

Work Style

Remote/Hybrid - Preferably Boston, MA. Occasional travel to Humana's offices for training or meetings may be required.

Work Hours

Typical business hours are Monday-Friday, 8 hours/day, 5 days/week-- some flexibility might be possible, depending on business needs.

Interview Format

As part of our hiring process, we will be using on-demand technology provided by Hire Vue, a third‑party vendor. This technology provides our team of recruiters and hiring managers with an enhanced method for decision‑making through on‑demand candidate assessments. If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in an on‑demand assessment with pre‑determined questions. You should anticipate the assessment to take approximately 10-15 minutes. Your on‑demand assessment will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

SSN Task via Workday

Should you be extended a formal employment offer you will receive a request to enter your SSN into our Workday system to scan for duplicate profiles.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40 Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$128,300 - $176,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short‑term and long‑term disability
• Life insurance
• Many other opportunities

About Us

Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.