Senior Fulfillment Operations Manager, Away Team

Spreetail; Greenwood (IN); Remote; USD 120,000 - 180,000; Full time

Job summary

Spreetail seeks a Senior FC Operations Manager to lead our Away Team, driving safety, cost, and network-wide performance across fulfillment centers. You will mentor Area Managers and FC Leads, deploy playbooks, and own P&L during deployments, with a clear path to permanent leadership at new sites as Spreetail expands.

Travel at least 25% is expected as you scale operations across the network and open new facilities, while building a bench of leaders ready to step in at a moment's notice.

Qualifications

• 5+ years in fulfillment, manufacturing, or distribution (e-commerce preferred).
• 5+ years of management experience, including leading Area Managers or other salaried leaders across multiple functions or shifts.
• Safety-first culture track record showing commitment to protecting the team.
• Proven ability to develop and promote entry-level talent with development plans.
• Bachelor's degree in Engineering, Operations, or analytical Business field; proficient in Excel, forecasting, scorecards and dashboards; experienced in process mapping and SOP documentation.

Responsibilities

• Own facility safety across all sites you support and drive fixes.
• Run building performance managing Safety, Quality, Delivery, and Cost across sites.
• Understand facility and network P&L and identify controllable cost savings.
• Travel 25%+ across Spreetail network to deploy and support facilities.
• Develop Area Managers and FC Leads and build leadership bench.
• Collaborate with People & Culture, Transportation, Vendor Management, and HQ.

Skills

Fulfillment

Management

Safety-first culture

Talent development

Analytical thinking

Adaptability

Travel readiness

Education

Bachelor's degree in Engineering / Operations / analytical Business

Tools

Excel

Forecasting

Scorecards & Dashboards

Process Mapping

SOP Documentation

Job description

Spreetailpropels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com .

Spreetail is seeking a Senior FC Operations Manager to join our Away Team, a small, elite group that supports facility launches, crisis response, and operations excellence across our fulfillment network. This is not a traditional site-based role. You will lead Area Managers and FC Leads embedded across our network, building operational mastery and deploying where we need you most. Partnering with Site Directors, you will run the day-to-day operation of every facility you support, own facility P&L performance during deployments, and build a bench of leaders who can perform in any building. When Spreetail opens a new fulfillment center, you will move into a permanent senior operations leadership role there, bringing the relationships, operating model fluency, and institutional knowledge to help launch the site from day one.

This role is built for a strong operations leader who is ready to run a full building, prove it across the network, and grow toward site leadership. If you thrive on variety, build trust fast in new environments, and want a clear path to owning a building's operation, this is your role.

How will you achieve success:

• Making Safety Non-Negotiable: Hold the safety standard at every site you support. Quickly assess conditions in new environments, hold Area Managers accountable through leading indicators, drive engineering and ergonomic fixes, and treat near-misses as learning opportunities.
• Running the Building: Own facility performance at every site you support across Safety, Quality, Delivery, and Cost. Run the operation through standard work and your leadership team, not by being in the execution path yourself. In crisis deployments, lead the turnaround alongside the Site Director. In stable periods, raise the bar.
• Financial Ownership: Understand facility and network P&L, discuss controllable lines in dollars, and find and close financial bleeds in the FC process. Identify trends, opportunities, and threats before they're escalated to you.
• Network Deployment & Crisis Response: Travel a minimum of 25% of the time, and potentially more, to assigned and activated facilities across the Spreetail network. When a site becomes a focus, you and your team go there. When the network is stable, you're building for the future.
• Capacity & Labor Planning: Read data forward to anticipate volume swings from domestic and international inbound freight. Plan capacity, space, and hiring for the season, model the cost, and prepare the facility to maintain 100% on-time shipping execution.
• Building the Bench: Directly develop Area Managers and FC Leads on the Away Team. Own individual development plans, delegate with follow-up, and build a record of promoting talent from the hourly ranks. Foster a culture of growth that travels with the team.
• Cross-Functional Influence: Partner with People & Culture, Transportation, Vendor Management, and HQ teams to align site operations with Spreetail's supply chain strategy, moving peers and partners forward without direct authority over them.
• Future FC Placement: Prepare to transition into a permanent senior operations leadership role at a new Spreetail fulfillment center. This placement is a core part of this role's purpose and your career trajectory with Spreetail. Placement timing is determined by Spreetail's network expansion plans.

What experiences will help you in this role:

• Experienced: 5+ years in fulfillment, manufacturing, or distribution (e-commerce preferred)
• Proven Leader: 5+ years of management experience, including leading Area Managers or other salaried leaders across multiple functions or shifts
• Safety-Driven: A track record of building safety-first cultures. You understand that protecting your team is the foundation of operational excellence, not a separate workstream
• Talent Builder: Proven ability to develop and promote entry-level talent, with experience managing individual development plans
• Analytical: Bachelor's degree in Engineering, Operations, or an analytical Business field, or equivalent experience. Proficient in Excel, forecasting, and scorecard and dashboard performance management; experienced in process mapping and SOP documentation
• Adaptable: Comfortable leading in new environments and building trust quickly with teams you haven't worked with before. You find structure in ambiguity and bring calm to crisis
• Relentless: A problem-solver who thrives on optimizing complex systems and never settles for the status quo
• Mobile: Willing and able to travel a minimum of 25% of the time, with potential for more based on network needs, and open to relocation when placed at a future Spreetail fulfillment center

In an effort to MakeSpreetailBetter, wehirepeople that are aligned with our valuesand are passionate about pursuing ecommerce excellence.We believe the right person can learn what is needed tosucceedin their role, soweencouragejob applicants toapply even if you don't meet all the qualifications listed.Weare looking for diverse backgrounds and perspectives, so wedon’t require college degrees andwelcomenon-linear career paths.

What you can expect from us:

• We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families.
• We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.
• We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources. Learn more about our benefits & perks package .
• We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it.

Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email [e-mail].