Senior Front-End Architect - React & E-Commerce

Techdigital Group; San Francisco (CA); On-site; USD 180,000 - 260,000; Full time

Job summary

Capital One seeks a Senior Director of Product Design to lead AI-enabled design in the Experience Design team. You will architect scalable design processes, leverage Claude, Gemini, and assistive IDEs, and partner with executives to bridge innovation with execution.

You will guide a portfolio of design work across interaction, visual, and service design, developing artifacts and ensuring user needs drive strategic decisions at scale.

Qualifications

• 8+ years in a product design leadership role with AI-enabled design impact.
• Experience guiding large-scale design programs from strategy to delivery.
• Proven ability to partner with product, eng, marketing and analytics.

Responsibilities

• Lead AI-enabled design transformation and implement scalable processes.
• Elevate product design maturity across interaction, visual and service design.
• Influence product direction with deep user insights and business context.
• Collaborate with executives to align design with strategy and OKRs.
• Develop artifacts like journey maps, blueprints, high‑fidelity prototypes.

Skills

AI-driven design

Portfolio leadership

Strategy development

Cross-functional collaboration

Tools

Claude

Gemini

Claude Code

Stately

XState

Windsurf

Figma

Job description

Director, Product Design - AI in Experience Design

The Experience Design (XD) team at Capital One is at the forefront of enriching our customers’ digital and physical experiences, and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you're a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we'd love to hear from you.

Role Expectations

• Technical Change Management Drive transformative efficiency by architecting and scaling AI-driven design processes and tooling‑including Claude, Gemini, and assistive IDEs‑across the organization’s highly matrixed environment. Define required workforce transformation ensuring new technical capabilities are seamlessly integrated into the operating model. Partner with executive leadership to bridge the gap between high-level innovation and disciplined execution to deliver measurable business value and experience excellence at scale
• Product Design Expertise Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross‑functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and develop artifacts that may include vision stories, journey maps, blueprints, high‑fidelity designs and prototypes
• Strategic Influence Create an infrastructure for design leaders to shape product direction and outcomes by leveraging deep product design expertise, user insights, and an understanding of the business. Drive alignment with cross functional executive leaders, ensuring user needs are central to our overall strategy and enabling bold, innovative solutions to complex problems
• Human‑Centered Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process
• Business‑Focused Demonstrate a mastery of products, processes, customers, competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage, uncover and solve significant business challenges
• Problem‑Solving Revel in the art of the possible, driving cross‑functional groups in thinking creatively about potential solutions, illuminating potential pitfalls and fostering shared learnings; build frameworks for complex decision‑making that enable effective debate and accelerate getting to the right solutions
• Collaboration Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences, accelerate delivery and elevate the value of design
• Communication Present work to executive leaders and stakeholders, modeling a strategic human‑centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence change and drive strategic direction

Basic Qualifications

• At least 8 years of experience in a product design role

Preferred Qualifications

• 10+ years of experience in a product design role
• Experience leading a portfolio of work implementing AI processes and tools at scale in a design organization
• Has experience in a design toolkit that spans product design, service design, and content design
• Expertise with AI assistants tools like Claude or Gemini, agentic development like Claude Code, state machine visualizers like Stately, XState, and assistive tools like Windsurf
• Experience leading high‑impact, highly complex projects from strategy through delivery to market
• Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models
• Experience working within an established design system
• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
• Expertise with design and prototyping tools such as Figma
• Proficiency in business case development, grounding product and user experience decisions to business value
• Exceptional written and verbal communication skills
• Exceptional interpersonal skills and relationship building across complex organizations
• Exceptional people management and development skills

At this time, Capital One will not sponsor a new applicant for employment authorization for