Senior Fraud and Authentication Consultant

Pindrop; Atlanta (GA); Remote; USD 109,000 - 131,000; Full time

Benefits offered by this job

Equity for all employees

Unlimited PTO

Parental leave

Home office allowance

Remote-first environment

Annual professional development

MacBook Pro

401(k) match

Wellness program

Bonus eligible

Job summary

Pindrop, a cybersecurity company, offers continuous identity verification across voice, video, and digital channels. The role focuses on advising strategic customers, guiding solution lifecycles, and driving outcomes that reduce fraud and risk for enterprise clients.

You will collaborate with Product, Engineering, Customer Success, and Sales to ensure value delivery, while developing thought leadership and mentoring peers.

Qualifications

• 7+ years in consulting, technical account management, solution delivery, or customer-facing roles in SaaS, cloud, security, or fintech.
• Outstanding client relationship skills and comfort presenting to C-level/executives.
• Expertise in authentication, fraud risk, or voice-driven technologies.
• Technical certifications (AWS, security, networking) or advanced degree.

Responsibilities

• Serve as a trusted advisor to Pindrop’s strategic customers, delivering expert guidance across solution lifecycle.
• Lead complex client engagements: assess needs, define solutions, drive value realization.
• Conduct workshops, assessments, and executive briefings on best practices for authentication and fraud prevention.
• Collaborate with Product, Engineering, Customer Success, and Sales for a seamless customer experience.
• Analyze client processes, identify improvements, and mitigate risk with Pindrop solutions.
• Guide teams through integrations and change management, ensuring adoption.
• Develop thought leadership content for customers and internal teams.
• Mentor colleagues and foster a culture of consulting excellence.

Skills

Consulting experience

Technical account mgmt

Customer-facing roles

SaaS/Cloud/Security

Executive communication

Enterprise architecture

Voice biometrics

Tools

AWS certification

Security knowledge

Networking basics

Job description

Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Powered by the Pindrop Intelligence Network, our unified trust platform helps enterprises answer three critical questions:

Is this identity synthetic? Detect AI-generated and manipulated voice and video.
Is this identity risky? Identify fraud, suspicious behavior, and other risk signals.
Is this identity known? Authenticate identities using voice, device, behavioral, and other signals.

Pindrop brings this intelligence together across purpose-built trust engines to help organizations make informed decisions in real time — protecting customers, workforce interactions, and emerging AI-driven interactions.

Pindrop protects billions of high-risk interactions for enterprises, including leading financial institutions, insurers, and healthcare organizations. Its technology is informed by more than 8 billion real-world interactions annually and protected by 300+ patents.

Recognized by TIME as one of the 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

At Pindrop, we recognize the human voice as a uniquely personal identifier, central to safeguarding identity in a world filled with sophisticated fraud, including the threats of deepfakes. We’re leading the way in authentication, fraud prevention, and voice-based trust solutions—helping enterprises create secure, seamless digital experiences. Here, you’ll be part of a dynamic, supportive team driven by Innovation, Customer Advocacy, Excellence, and Impact. Your expertise will fortify trust for our clients while building a more secure digital world.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

Who We Are

Pindrop is a cybersecurity company delivering continuous identity verification across voice, video, and digital interactions. Powered by the Pindrop Intelligence Network, our unified trust platform helps enterprises answer three critical questions:

Is this identity synthetic? Detect AI-generated and manipulated voice and video.
Is this identity risky? Identify fraud, suspicious behavior, and other risk signals.
Is this identity known? Authenticate identities using voice, device, behavioral, and other signals.

Pindrop brings this intelligence together across purpose-built trust engines to help organizations make informed decisions in real time — protecting customers, workforce interactions, and emerging AI-driven interactions.

Pindrop protects billions of high-risk interactions for enterprises, including leading financial institutions, insurers, and healthcare organizations. Its technology is informed by more than 8 billion real-world interactions annually and protected by 300+ patents.

Recognized by TIME as one of the 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG.

At Pindrop, we recognize the human voice as a uniquely personal identifier, central to safeguarding identity in a world filled with sophisticated fraud, including the threats of deepfakes. We’re leading the way in authentication, fraud prevention, and voice-based trust solutions—helping enterprises create secure, seamless digital experiences. Here, you’ll be part of a dynamic, supportive team driven by Innovation, Customer Advocacy, Excellence, and Impact. Your expertise will fortify trust for our clients while building a more secure digital world.

Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.

What You’ll Do

• Serve as a trusted advisor to Pindrop’s most strategic customers, delivering expert technical and business guidance through all phases of solution lifecycle—from discovery and implementation to optimization and ongoing value realization.
• Lead complex client engagements: assess needs, define solutions, and drive successful outcomes that maximize customer value from Pindrop’s platform.
• Conduct workshops, technical assessments, and executive briefings on best practices for authentication, fraud prevention, and voice biometrics.
• Collaborate cross-functionally with Product, Engineering, Customer Success, and Sales to ensure alignment and a seamless customer experience.
• Analyze client business processes, identify opportunities for improvement, and recommend solutions that enable operational efficiency and risk mitigation.
• Guide customer teams through complex integrations and change management, resolving technical issues and ensuring adoption of Pindrop solutions.
• Develop and maintain thought leadership—authoring white papers, case studies, and reusable best practice resources for both customers and internal teams.
• Mentor colleagues and contribute to a culture of continuous learning and consulting excellence.

Who You Are

• You are a relationship-driven consultant with deep expertise in enterprise technology, financial services, SaaS, risk management, and transformative customer engagement.
• You thrive on solving complex problems at the intersection of people, process, and technology.
• You are resourceful, highly AI fluent, proactive, and communicate value with clarity to executive and technical audiences alike.
• You build quick trust through case analysis and persistent follow-up while inspiring confidence and driving high-impact results for customers.
• You are resilient in the face of challenges, change, and ambiguity.
• You are optimistic, seeing every challenge as an opportunity to learn and innovate.
• You take accountability, do what you say you’ll do, under-promise and over-deliver.
• You remain nimble, adaptable, and focused on the bigger picture when business priorities evolve.

Your Skillset

• 7+ years of consulting, technical account management, solution delivery, or customer-facing technical roles in SaaS, cloud, security, or fintech environments.
• Demonstrated ability to lead complex client engagements and solve challenging business/technical problems.
• Expertise in enterprise architecture, authentication, fraud risk, or voice-driven technologies.
• Outstanding client relationship skills and comfort presenting to C-level/executive stakeholders.

• Experience with contact center technology, voice biometrics, or security solution integration.
• Management consulting background or work in high-growth technology environments.
• Technical certifications (AWS, security, networking) or advanced degree.
• Background producing thought leadership content (whitepapers, best practices).

What We Offer

• Competitive compensation, including equity for all employees
• Unlimited Paid Time Off (PTO)
• Paid Parental Leave—equal for all parents, including birth, adoptive & foster parents
• One year of diaper delivery for your newest addition to the family
• One-time home office allowance
• Remote-first environment
• Company holidays
• Annual professional development and learning benefit
• Pick your own Apple MacBook Pro
• Retirement plan with competitive 401(k) match
• Wellness program including Employee Assistance Program and 24/7 Telemedicine
• This role is bonus eligible

Please note that the base pay range is a general guideline only. Pindrop considers factors such as (but not limited to) scope and responsibilities of the position, a candidate's work experience, education/training, and key skills, as well as market and business considerations, when extending an offer.

US Base Pay Range : $109,000 USD - $131,000 USD

AI - A Transformative Force

At Pindrop, we view artificial intelligence as a transformative force that, when harnessed responsibly, can unlock unprecedented value for our customers, partners and society and enable and empower us to continue to deliver cutting-edge technology to combat fraud and unblur the lines between what it means to be human versus machine.

Pindrop may use AI tools to help prioritize job applications for human review. The AI tool may analyze your work experience and skills to assess fit for the role, but does not consider your name or contact details. Applications with the strongest match to job requirements are prioritized for human review; not all applications may be individually reviewed.

Pindrop is an Equal Opportunity Employer

Here at Pindrop, it is our mission to create and maintain a diverse and inclusive work environment. As an equal opportunity employer, all qualified applicants receive consideration for employment without regard to race, color, age, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetic information, disability, marital and/or veteran status.