Senior Forward Deployed Product Manager

Lorikeet; Myrtle Point (OR); Remote; USD 140,000 - 190,000; Full time

Job summary

Lorikeet is seeking a Senior Forward Deployed Product Manager to own a small set of strategic enterprise accounts, lead deployments, and ensure alignment between executives and our engineering team. You will manage deployments end-to-end, drive product improvements using Coach and Claude Code, and grow customer value through expansions while balancing procurement, security, and legal reviews.

We value AI-product experience, startup fluency, and the ability to turn customer feedback into concrete

Qualifications

• Six-plus years owning high-stakes customer outcomes in leadership, product, consulting, or similar forward-deployed roles.
• Built trusted executive relationships at enterprise customers and driven renewals and expansions.
• Experience in a startup or scale-up environment with process-building while running operations.
• Experience building AI products and discussing what worked and what didn’t.
• Able to read API docs, conversation logs, and usage data to identify issues without waiting for others.
• Proven ability to elevate teams and create scalable systems.

Responsibilities

• Lead deployments for our largest customers, aligning executives and engineers on priorities and success.
• Own a few strategic accounts post-launch, monitoring Concierge performance, product usage, retention and growth.
• Investigate where Concierge can improve, deploy fixes, and set deployment directions with the Forward Deployed Engineer.
• Identify new use cases with customer executives and build a business case for expansion.
• Navigate procurement, security and legal reviews for each deployment.
• Coach FDPMs and translate learnings into playbooks and tools.
• Present problems backed by customer evidence and shepherd them to ship.

Skills

Enterprise account leadership

Executive relationship building

Customer outcomes ownership

Startup / scale-up experience

AI product experience

Tools

Claude Code

Coach

APIs & logs analysis

Job description

Location

US - Remote

Employment Type

Full time

Location Type

Remote

Department

Forward Deployed Engineering (FDE)

About the role

Our largest customers bring us their support teams' hardest problems, like a stolen card, a disputed payment or a patient asking about their prescription, in highly regulated environments and at volumes where small mistakes are expensive. Lorikeet's Concierge handles the full lifecycle of customer interactions across channels and systems, following each customer's policies and knowing when to tag in a human.

As a Senior Forward Deployed Product Manager, you'll own a small number of our most strategic accounts and the outcomes they drive from Concierge. You'll set the implementation plan with your Forward Deployed Engineer, get each customer live and keep uncovering expansion opportunities as their deployment scales. You'll be the partner that customer executives call, and you'll know their business and strategic priorities well enough to lead the decision of what Concierge takes on next.

The rest of the role is spent in the product, building, testing and deploying changes yourself. You'll also run each account as a business, growing usage against the contract and knowing where the next expansion opportunity will come from. You'll use Coach, our forward deployed agent, and Claude Code to investigate problems, test changes and ship improvements without relying on engineers for every change.

When you find a problem that keeps coming up across customers, you'll make sure we solve it once rather than five times, and turn what you've learned into playbooks and coaching for the FDPMs who follow you. You'll also help shape how we manage our largest customers as Lorikeet grows.

WHAT YOU'LL DO

• Lead deployments for our largest customers, aligning their executives and our engineers on priorities and what success looks like.
• Own a small number of strategic accounts after launch, including Concierge performance, usage of the product, retention and account growth.
• Investigate where Concierge can improve, build and deploy fixes into production, setting the deployment's direction with your FDE.
• Find the next use case with each customer's executives and build the case for expansion.
• Get each deployment through the customer's procurement, security and legal reviews.
• Coach FDPMs and turn what you've learned into playbooks and tools.
• Bring Product the problems that matter most, backed by evidence from your customers, and follow them until they ship.

EXAMPLE PROJECTS

• Build a voice agent that books live currency trades over the phone, from checking the caller's identity to confirming the trade.
• Deploy Concierge as a fintech's 24/7 phone line, replacing cards and opening fraud cases without a human in the loop.
• Automate identity document checks for a money transfer app, catching forged documents faster than human reviewers.
• Invent a new way to verify a locked-out customer, matching a code they send from a linked social account.
• Teach Concierge to retain a customer who wants to cancel, with an offer that fits the business's rules.

YOU MIGHT BE A FIT IF YOU:

• Have 6+ years of owning high-stakes customer outcomes, whether in account leadership, product, consulting, a forward-deployed role or as a founder. Your title matters less than whether you were accountable for the result.
• Have built trusted relationships with executives at enterprise customers, and grown those accounts through renewals and expansions.
• Have worked at a startup or scale-up and enjoy building the process while you're running it.
• Have built things with AI yourself, and can talk honestly about what worked and what didn't.
• Can dig into API docs, conversation logs and usage data to figure out what's going wrong, without waiting for someone else to find the answer.
• Have made the team around you better, whether by managing people or by building the systems they rely on.

Bonus points if you:

• Have worked in fintech, healthcare or another regulated industry.
• Have shaped a product roadmap with evidence from customers.
• Have deployed an AI product and tied it to a measurable business outcome.

WHAT'S UNIQUE ABOUT THIS OPPORTUNITY?

A culture that's genuinely different. Low ego, high trust, no tolerance for talented jerks. We work efficiently, keep hours flexible, and actually mean it – because life outside work matters. We're committed to building a diverse team and actively encourage applicants from underrepresented backgrounds. We care far more about user obsession and eagerness to learn than traditional credentials.

A front-row seat to building something meaningful. We're Series A and moving fast. You'll have real scope to shape the product and the company – not just execute someone's vision.

Performance recognized in real time, not on a calendar. Promotions happen when you're ready – leadership meets every six weeks specifically to identify and recognize strong performers, so you're never waiting for an arbitrary review window to move up.

We're AI-native, and we'll make you AI-native too. Every person at Lorikeet uses AI in their day-to-day work (current favourite: Claude Code), with unrestricted access and no usage limits. You'll leave with skills that matter for the next decade of work.

Twice a year, the whole company flies to Hawaii. Headquartered in Sydney, with teams spanning the US and UK – which means getting everyone in the same place is something we invest in seriously. We spend the time hacking on ideas, building things together that wouldn't otherwise exist, and making memories that remind you why you joined a startup in the first place.

A recruitment process built on respect, not hoops. We keep it simple: a couple of informal chats to share our story and hear yours, followed by a paid ~two-day work trial. The work trial is genuinely the best part – you'll work on real problems alongside the actual team, get a true feel for how we operate, and we'll both come out of it knowing whether this is the right fit. No trick questions, no take-homes that disappear into a void. Just real work, done together.

If you're from an underrepresented background and don't tick every box, please reach out anyway. We know firsthand that diverse teams perform better, and we're proud that our team reflects a broad spectrum of identities and lived experiences.