Senior Forward Deployed Engineer

Sedgwick; États-Unis; À distance; USD 140 000 - 230 000; Plein temps

Avantages offerts par ce poste

Travel as required

Remote work flexibility

Résumé du poste

Sedgwick is seeking a Senior Forward Deployed Engineer, a remote role open to U.S.-based candidates. You will own end-to-end AI-driven production streams, design and operate GenAI agents, and coordinate with enterprise systems on AWS and CI/CD pipelines.

You will work with Python and React to deliver interfaces and services, ensuring security, PHI handling, and reliable production performance in a regulated setting. Prior Gov/insurance domain exposure is a plus.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related quantitative discipline is required.
• Master's degree preferred.
• 6+ years of software engineering experience with GenAI workloads.

Responsabilités

• Owns a build stream end to end within a pod, from problem shaping to production operation.
• Designs, builds, and operates production Generative AI agents, workflows, and applications.
• Develops full-stack software in Python and React, shipping both service and UI.
• Owns deployment on AWS with infrastructure as code in Terraform and CI/CD in GitHub Actions.
• Implements evaluation, observability, and human-in-the-loop controls for AI systems.
• Implements authentication, logging, monitoring and security for enterprise needs.
• Integrates AI services with enterprise systems via APIs and event streams.
• Partners with vendor teams and examiners for co-development when needed.

Formation

Bachelor's degree in Computer Science, Engineering, or related quantitative discipline

Master's degree preferred

6+ years software engineering experience

Experience shipping production Generative AI agents/workflows

Hands-on AWS experience

Python

React

GitHub Actions

Terraform

Outils

AWS

GitHub Actions

Terraform

Description du poste

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Senior Forward Deployed Engineer

Remote role, open to U.S. based candidates.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Owns a build stream end to end within a pod: problem shaping with the Principal, implementation, production operation, and instrumentation of the outcome the business said it would measure.
• Designs, builds, and operates production Generative AI agents, workflows, and applications - including request orchestration, tool execution, state management, and interaction with enterprise systems.
• Develops full-stack software in Python and React, shipping both the service and the interface a business user touches.
• Owns deployment and operation on AWS, with infrastructure as code in Terraform and CI/CD in GitHub Actions, including environments, secrets, and repeatable promotion to production.
• Implements evaluation, observability, and human-in-the-loop controls for AI systems: provenance on material outputs, confirmation on consequential claims actions, and evidence that a workflow is ready to move up the autonomy ladder.
• Implements authentication, authorization, logging, monitoring, and error handling to meet enterprise security, auditability, PHI, and reliability requirements.
• Integrates AI services with enterprise and legacy systems - including APIs, data platforms, and event streams - using approved, non-invasive patterns and versioned contracts.
• Stewards a shared capability as assigned (context, documents, agents, or assurance), with authority to block a duplicate build in another pod.
• Embeds with vendor delivery teams for co-development when the stream requires it: shared repositories in Sedgwick accounts, shared definition of done, not acceptance testing after a demo.
• Sits with examiners, nurse reviewers, or operations staff; watches the work; and turns that into scoped services, workflows, and UI changes.
• Provides technical guidance and mentoring to Junior AI Engineers, promoting engineering standards, code quality, and operational excellence.
• Troubleshoots and leads root cause analysis and performance optimization for latency, throughput, cost, correctness, and reliability of production AI services.
• Evaluates and recommends improvements to architecture, platform capabilities, and engineering process for the stream and the shared substrate.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Performs other duties as assigned.
• Travel as required, including on-site work with claims or Managed Care operations and with vendor delivery teams.

QUALIFICATIONS

Education & Licensing

• Bachelor's degree in Computer Science, Engineering, or a related quantitative discipline from an accredited college or university required.
• Master's degree preferred.

Experience

• Six (6) + years of software engineering experience, with at least three (3) years shipping production Generative AI agents, workflows, or applications - including evaluation, failure handling, and a human review loop - or an equivalent combination of education and experience.
• Hands-on experience building and operating production workloads on AWS required. Cloud certification without production ownership is not sufficient.
• Hands-on experience with Python, React, GitHub Actions, and Terraform required, including ownership of CI/CD and infrastructure rather than editing templates.
• Experience embedding with business users or a vendor delivery team to co-develop, rather than receiving a completed specification, preferred.
• Experience in insurance, claims, healthcare, or another heavily regulated operational domain preferred.

Skills & Knowledge

• Strong full-stack engineering skills in Python and React, with solid working knowledge of SQL, REST APIs, and service design
• Hands-on AWS: has built, deployed, and operated production services, including networking, identity, and operational concerns sufficient for a regulated environment
• Hands-on GitHub Actions and Terraform: owns pipelines and infrastructure as code, including review, drift, and recovery
• Production command of Generative AI agents, workflows, and applications - tool use, orchestration, evaluation, and human-in-the-loop patterns - sufficient to ship and run, not only prototype.
• Ability to implement services in alignment with enterprise architecture, governance, PHI handling, and compliance requirements.
• Ability to sit with examiners or operations staff and leave with scoped work; comfortable as the only engineer in that room.
• Ability to work collaboratively in a fast-paced Transformation Office, including pairin