Senior Flight & Experience Coordinator

Surf Air Mobility; Los Angeles (CA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Generous PTO

Team member discounts on travel

Job summary

A leading private aviation company is seeking a Senior Flight Operations & Charter Sourcing Lead based in Los Angeles or Addison, TX. This full-time role requires deep experience in private charter operations and strong global operator relationships. You will manage complex international trips while ensuring a premium client experience. This position offers a competitive salary with excellent benefits and the opportunity to shape operational standards within a growing aviation platform.

Qualifications

• Extensive experience in private aviation charter operations and aircraft sourcing.
• Strong, established relationships with a broad range of charter operators.
• Proven experience managing complex international charter trips.

Responsibilities

• Source aircraft globally across various categories.
• Manage complex domestic and international charter missions.
• Support high-profile clients with a premium service approach.

Skills

Private aviation operations experience

Aircraft knowledge

Global operator relationships

Professional ability in more than one language

Operational judgment

Job description

Senior Flight Operations & Charter Sourcing

Surf On Demand (A Surf Mobility Company – NYSE: SRFM)

Location: In-office (Addison, TX or Hawthorne Airport, Los Angeles)

Type: Full-Time, Salaried

Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We have brought all of the pieces together in order to accelerate the next great revolution in aviation: electric flight. By unlocking affordable, more sustainable, personalized air transportation for everyone, Surf Air Mobility promises to bring aviation into the modern age. We are looking for talented individuals that are passionate about shaping the future of air mobility and inventing something the world has never seen before

About Surf On Demand

Surf On Demand is the private charter brokerage and private airline division of Surf Mobility, a publicly traded aviation and mobility company (NYSE: SRFM). We support a global client base with complex, time-sensitive private aviation needs across all aircraft categories. Our operations organization is central to our ability to scale, differentiate, and deliver a consistently premium experience in a demanding, high-volume environment.

The Role

The Senior Flight Operations & Charter Sourcing Lead is a highly experienced, senior-level operations role responsible for sourcing and executing complex private charter trips globally. This position serves as a core pillar of the operations department and plays a critical role in supporting high-value clients, complex itineraries, and non-standard missions.

This role requires deep private charter operations experience, extensive aircraft knowledge, and strong global operator relationships. The ideal candidate is equally comfortable sourcing lift, managing execution, and delivering a high-touch client experience. This is not a junior coordination role — it is a leadership-caliber operator who can be trusted with the most demanding trips and clients.

This is a full-time, salaried, in-office position based in either Addison, Texas or Hawthorne Airport, Los Angeles.

Key Responsibilities

Global Charter Sourcing and Execution

Source aircraft globally across turboprop, light, midsize, super-midsize, heavy jet, and ultra-long-range categories

Manage complex domestic and international charter missions, including multi-leg itineraries and last-minute requests

Lead execution of high-value, high-complexity trips from sourcing through completion

Operator Relationships and Supply Development

Leverage an established global network of charter operators to secure reliable lift and competitive pricing

Build, develop, and maintain new operator relationships across key regions

Evaluate operators for safety, reliability, and service quality

Serve as a trusted counterpart to operators for repeat and priority business

Client Experience and Service Leadership

Support high-profile and demanding clients with a premium, high-touch service approach

Anticipate client needs and proactively manage operational risk

Act as a senior escalation point for complex or sensitive trips

Internal Leadership and Operational Backbone

Serve as a senior operational resource for the sales and coordination teams

Support and mentor less-experienced operations staff

Help define best practices for sourcing, execution, and operator engagement

Partner with leadership to improve operational workflows and standards

Qualifications

Extensive experience in private aviation charter operations and aircraft sourcing

Deep knowledge of aircraft types, performance capabilities, and charter economics

Strong, established relationships with a broad range of charter operators

Proven experience managing complex international charter trips

Exceptional operational judgment and attention to detail

Ability to perform under pressure with demanding clients and time constraints

Professional ability in more than one language

Experience sourcing charter across Europe, the Middle East, and other international markets

Background working with high-net-worth individuals, corporate flight departments, or VIP clientele

Who You Are

A true private aviation professional with deep operational credibility

Comfortable owning the most complex trips in the organization

Relationship-driven with both clients and operators

Calm, decisive, and authoritative under pressure

Motivated by excellence, precision, and execution

Interested in helping build and strengthen a world-class operations organization

Compensation

This is a salaried role with compensation commensurate with seniority, experience, and scope of responsibility.

Why Surf On Demand

Senior, trusted role at the core of a growing private aviation platform

Exposure to global charter operations and complex missions

Opportunity to shape operational standards and supply strategy

Backed by a public company with long-term scale and ambition

• Valid driver’s license and reliable transportation.
• Is at least 18 years of age
• Authorization to work in the United States.
• Computer, office equipment, phone skills.
• Ability to read, write and speak English effectively.
• Ability to work within a 24/7 operation including holidays and weekends. Weekends will be required.
• Ability to pass 10-year background check and pre-employment drug screen as required by company and/or airline regulations.

Physical requirements

• Must have sufficient vision and ability to safely perform the essential functions of the position in a normal office environment.
• Must be able to communicate through verbal, written and electronic means.
• Must be able to access filing cabinets, drawers, and shelves of varying height.
• Must be able to move up to 25 pounds on an infrequent basis.
• Competitive Salary: Attractive compensation package based on experience
• Health & Wellness: Full time team members are eligible to participate in comprehensive medical, dental, and vision plans. Additional benefits include air ambulance coverage, short-term disability, pet insurance, health savings accounts, company-paid life insurance and a retirement/ 401(k) plan. Eligibility for any benefit begins the first day of the month following 30 days of employment.
• Generous PTO plus paid holidays throughout the calendar year.
• Team member Discounts: As a member of the airline community, team members and immediate family members have access to the My ID Travel program. This program provides travel privileges on participating airlines, including:
  • Flight tickets at a significant discount
  • Discounts on hotels and resorts
  • Car rentals at reduced rates
  • Discounted cruises

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed based on merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender.

Surf Air Mobility participates in E-Verify.