Senior First Line Risk and Control Officer

First Horizon Bank; Charlotte (NC); On-site; USD 130,000 - 210,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

401(k) with 6% match

Job summary

First Horizon Bank is seeking a Senior First Line Risk & Control Officer to lead risk and control programs within the first line of defense. You will design risk controls, mature the control inventory, and govern assessment cycles, while driving issue resolution and engaging regulators.

The role partners with business leaders to anticipate risk, produce actionable risk reporting, and elevate risk culture across the organization.

Qualifications

• 15+ years in banking or regulated financial institution.
• 10+ years in risk management or control disciplines.
• Proven track record designing or maturing risk programs.
• Advanced knowledge of consumer and small business banking processes.
• Strong command of the three lines of defense model.

Responsibilities

• Lead the first line issue lifecycle and ensure durable remediation.
• Direct risk events capture, triage, and escalation.
• Own RCSA execution across risk units.
• Set and apply first line control standards and maintain inventory.
• Partner with business leaders to identify emerging risks.
• Represent the first line to regulators and internal audit.
• Shape risk reporting and drive risk culture.

Skills

First line risk

Issue lifecycle

RCSA

Regulatory & audit

Consumer banking knowledge

Three lines of defense

Program design

Education

Bachelor (4-year college) degree

Tools

Microsoft Office suite

Job description

Location: On site at location listed in job posting.

SUMMARY

The Senior First Line Risk & Control Officer role sits within the first line of defense, working directly with business leaders and control owners and partnering with the second (2LOD) and third (3LOD) Lines of Defense to build and sustain a strong first line risk and control environment.

The role blends two complementary responsibilities at a senior level. The individual sets direction for the function itself by leading the design of risk and control programs, owning process and control documentation, maturing the control inventory, establishing and governing assessment cycles, and shaping the reporting that gives leadership a clear view of the risk profile. In equal measure, the individual owns risk management in a live operating environment by driving complex issues to closure, leading root cause and thematic analysis of operational risk events, representing the first line to auditors and regulators, and serving as a trusted senior risk partner to the business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Issues management. Lead the first line issue lifecycle across assigned business verticals, including validation, root cause analysis, action plan design, owner accountability, escalation of aging or at-risk items, closure evidence, and sustainability validation. Set the standard for issue owner meetings and ensure closed items withstand second line challenge, audit review, and regulatory examination.
• R isk event management. Direct the capture, triage, and escalation of risk events within established thresholds; lead root cause analysis on significant events; ensure events convert into issues where a control failed or was absent; and own thematic analysis that turns the event population into control improvements.
• Risk and control self-assessment (RCSA). Own RCSA execution across a portfolio of risk assessable units, including building the process universe, leading process-to-risk-to-control mapping, challenging residual risk ratings with the business, and driving remediation of control gaps under the enterprise methodology.
• Controls management. Set and apply first line control standards, prioritizing higher-risk controls; ensure control design is documented and owned; safeguard the integrity of the control inventory in the system of record; and lead assessment of design and operating effectiveness.
• Business partnership and proactive risk identification. Serve as the senior first line risk partner to business leaders, anticipating emerging risk ahead of events and influencing decisions before losses occur, while providing guidance and technical direction to less-experienced risk and control staff.
• Regulatory and audit engagement. Represent the first line to examiners and internal audit for assigned areas, coordinate and quality-review responses, and assess how regulatory change affects the risk and control environment.
• Reporting, indicators, and risk culture. Shape recurring risk reporting and Risk and Control Forum materials for senior leadership and second line partners, define and monitor risk and control indicators, and drive a strong risk culture across first line associates and leaders.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:

• Fifteen or more years of related experience in banking or a regulated financial institution, including at least ten years of direct experience in risk management, risk and control, or a comparable control discipline, including a sustained track record leading issues management and risk and control self-assessment (RCSA).
• Deep, demonstrated expertise across the full first line risk and control toolkit, including issue lifecycle and remediation, operational risk event and loss data management, control design and testing, RCSA methodology, and regulatory and audit engagement, with the ability to set standards that others follow.
• Proven record designing, building, or maturing a risk and control program, framework, or taxonomy, not only operating one, and driving it to a sustainable, examinable state.
• Advanced consumer and small business banking knowledge across deposit, payment, digital channel, fraud, origination, and servicing processes, sufficient to challenge process and control owners and anticipate emerging risk.
• Strong command of the three lines of defense model and the first-to-second line boundary, with a track record of influencing senior business and risk leaders, holding the quality bar under pressure, and representing the first line directly to internal audit and regulators.

PREFERRED QUALIFICATIONS

• Extensive experience inside a first line risk and control or business control function, including in a lead or program-owner capacity.
• Second line operational risk, First line Risk Management, internal audit, or regulatory examination background, with an authoritative view of supervisory expectations.
• Track record of helping build, scale, or modernize a risk and control function.
• Deep familiarity with the risk domains concentrated in a consumer banking profile, including external fraud, manual processing error, technology and third-party dependence, data quality, and workforce and incentive risk.
• Demonstrated experience building or mapping enterprise risk, control, or process taxonomies, and applying automation and analytics to control testing and monitoring by designing test logic.
• Experience mentoring or providing technical direction to risk and control staff.
• Professional certification such as CRCM, CIA, CRMA, CAMS, PRM, or an equivalent; advanced degree a plus.
• 15+ years of related banking or financial services experience, including 10+ years of direct experience in risk management or first line risk and control, or equivalent combination of education and experience.

EDUCATION

Bachelor (4-year college) degree

COMPUTER SKILLS

Microsoft Office suite

ABOUT US

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available atwww.FirstHorizon.com (https://urldefense.com/v3/__https:/www.firsthorizon.com/__;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6_kmPxl66_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) .

Benefit Highlights

• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Follow Us

Facebook (https://www.facebook.com/FirstHorizonBank)

X formerly Twitter (https://twitter.com/FirstHorizonBnk)

LinkedIn (http://www.linkedin.com/company/first-horizon-bank)

Instagram (https://www.instagram.com/first_horizon/)

YouTube (https://www.youtube.com/channel/UCEVs5OMj-b0H9Dr5Q209_-Q)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Job Identification

1291

Job Category

Support

Job Schedule

Full time

Degree Level

Bachelor's Degree